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Mercedes-Benz of Catonsville
Catonsville, MD
361 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 361 reviews
April 04, 2021
We had a fantastic experience and Stephanie was wonderful! We will definitely be back for our next car! The service all around was top notch! wonderful! We will definitely be back for our next car! The service all around was top notch! More
by Steph Moore
Employees Worked With
Stephanie Shi, Ahmer Zaman
March 29, 2021
This is the worst dealership ever. Every single sales representatives lacked professionalism and were very inefficient during my search for a used GLA 250. I have since been to another MB dealership near representatives lacked professionalism and were very inefficient during my search for a used GLA 250. I have since been to another MB dealership near DC where I was able to purchase and finance a vehicle with ease and respect from every single sales representative who I had the pleasure of interacting with in the purchase of my 2017 GLA 250. I do not recommend Koons MB of Catonsville. More
by kharrison
Employees Worked With
Sam Somarriba, Destin Kahl, Eric Hershan, Deborah Montgomery, Destin Kahl
March 02, 2021
Awesome experience! Service manager, Robert and service representative, Steve, were really exceptional to deal with. Kept us informed each day on progress. We’re customers for life! Thank you representative, Steve, were really exceptional to deal with. Kept us informed each day on progress. We’re customers for life! Thank you More
by Mdrozier
Employees Worked With
Steve Moye
March 01, 2021
Mr. Hershan was very kind, helpful and patience in the multiple times I had to visit the Mercedes Benz dealership. He presented several options to aid me in making a decision about the lease on my 2018 CL multiple times I had to visit the Mercedes Benz dealership. He presented several options to aid me in making a decision about the lease on my 2018 CLA 250.I would easily rate him a 10 and recommend his services to anyone. Thanks Mr. Hershan for the time you spent with me🙏 More
by dorothychambers
Employees Worked With
Erik Hershan
February 25, 2021
Best dealership in area provided excellent customer service. My service advisor Jonathan is courteous, responsible, respectful and has provided excellent care to my car for the past 3 years. service. My service advisor Jonathan is courteous, responsible, respectful and has provided excellent care to my car for the past 3 years. More
by Dr Gilles
Employees Worked With
Jonathan
February 25, 2021
The 2018 MERCEDES-BENZ C63 AMG seemed attractive, but the CarFax Vehicle History revealed something totally different! 08/22/2018 Damage Report Damage reported: severe damage - Damage to rear - Damage CarFax Vehicle History revealed something totally different! 08/22/2018 Damage Report Damage reported: severe damage - Damage to rear - Damage to front - Damage to right front - Damage to right side 06/04/2019 Damage Report Damage reported: moderate damage - Damage to front - Damage to undercarriage Prior to sending out information via iPacket, please learn about the vehicle you are selling. It does seem very very strange to keep pushing a product that has not one but two alarming damage reports. It does resemble salesmen selling snake oil! When you compel customers to take time out of their day and come in for a "test drive" especially in a performance model such as the one described, please make sure you are able to provide an outstanding and thrilling autobahn driving experience - wobbling around the block or puttering on the beltway just wont cut it. It does make one wonder, why in the world would a reputable dealership have anything to do with a vehicle that has had damage of an alarming severity! What happened to "the best or nothing"? I did not have a very pleasant experience, and I am unanimous in that. More
by MNowrangi
Employees Worked With
Tyrone Greene (Sales Manager), Arthur "Tiger" Robinson (Sales Consultant)
February 13, 2021
Deontae and Mr. Pope worked as a team to get my deal done. When things got busy, the general manager took the time to sit and chat with me about the Orioles and his visits to Camden yards.. Overall it w done. When things got busy, the general manager took the time to sit and chat with me about the Orioles and his visits to Camden yards.. Overall it was a great experience. More
by Tauncy
Employees Worked With
Deontae in sales and Adrean in sales
February 12, 2021
This dealership dropped the ball on my title and registration and has not accepted responsibility. I have called and emailed for over ten months and only when I stopped being polite did they even b registration and has not accepted responsibility. I have called and emailed for over ten months and only when I stopped being polite did they even begin to acknowledge and act on my problem. Not the service you expect from MB, I do not recommend this dealership. More
by Ellen Graper
Employees Worked With
Sam Somarriba
February 09, 2021
Excellent service my advisor explained what needed to be done. He used coupons to help with the cost. Loaner car was ready and very clean. My adviser called when my car was ready. He suggested I could pic done. He used coupons to help with the cost. Loaner car was ready and very clean. My adviser called when my car was ready. He suggested I could pick up my vehicle the next day since bad weather was predicted. My car looked so good I almost didn’t recognize it More
by Ctaylordud
Employees Worked With
Steve Moye
October 14, 2020
I would like to express my overwhelming satisfaction with the superb degree of quality customer service I receive at Catonsville namely because of Gordon, Marianne and Kelly. the superb degree of quality customer service I receive at Catonsville namely because of Gordon, Marianne and Kelly. More
by abramskenny
Employees Worked With
Gordon Perfater, Marianne Queen and Kelly
