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Mercedes-Benz of Catonsville
Catonsville, MD
361 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 361 reviews
July 08, 2021
Attends to customers in a professional manner and attention to details. Environmental is clean and safe Abd sitting areas are spacious. Fast and well codinated attention to details. Environmental is clean and safe Abd sitting areas are spacious. Fast and well codinated More
by Patricia Mezu
Employees Worked With
Robert , Escobar , Russell Pentz
June 20, 2021
I set up an appointment over the phone 2 weeks in advance to have my oil changed and my breaks looked at. I was told to come in at 8:30a and I should be in and out no problem. I dropped it off at 8 advance to have my oil changed and my breaks looked at. I was told to come in at 8:30a and I should be in and out no problem. I dropped it off at 8a the day of the appointment. Six hours later when I heard nothing back I decided to go back to the shop to see if they were almost finished. Turns out they hadn’t even looked at my vehicle yet. I asked how much longer and the guy shrugged and said “ I dunno, hopefully by the end of the night or tomorrow.” I let him know that I had to go to work and I couldn’t leave it overnight. He said “well, give me a few minutes and I’ll go get it.” I was not rude even though I was upset... I was very polite. I couldn’t believe he did not apologize for the inconvenience or ask if I would like to reschedule. He took his time bringing my vehicle around and then he just left it running in the parking lot and walked back into the building without saying a word. I couldn’t believe the lack of professionalism. I walked back up to him and said if I had known it would be a day or two I would’ve found a new plan. He said he was backed up 4 days worth of cars... I told him that it would be in their best interest to inform the customer of that and not lead them to believe that they could be in and out. I drove an hour and back to be there, waited 6 more hours for nothing, and planned my whole week around this. Very disappointed.. I would not recommend Mercedes in Catonsville,MD to anyone. More
by Unsatisfied Customer
Employees Worked With
I don’t know the name of the individual who set up the appointment
June 04, 2021
1st time customer to service our 2013 GLK 250 blue tec; warranty/recall work. Steve was excellent! Disappointed there was no loaner available. Good Experience! warranty/recall work. Steve was excellent! Disappointed there was no loaner available. Good Experience! More
by Thomasjones747
Employees Worked With
Steve Moye
May 14, 2021
I have to change and downgrade the rates since I am still receiving lease billings even though I did buyout GLC over 8 weeks ago (March 25th). No one in the dealer shop team (financial director, sales manag receiving lease billings even though I did buyout GLC over 8 weeks ago (March 25th). No one in the dealer shop team (financial director, sales manager and sales consultant) is willing to address this issue!! No call back or email at all! This is the mistake your team made and what you have to fix!!! Horrible!!! More
by J Shin
Employees Worked With
Financial director and sales manager , Ahmer Zaman
May 02, 2021
Requested loaner w/ initial appt. Although early, they had none for me. They provided me a ride home. Also no car wash. They claimed both on invoice. Very curt towards me. Never treated like that befo had none for me. They provided me a ride home. Also no car wash. They claimed both on invoice. Very curt towards me. Never treated like that before at MB. Deduction for dishonest courtesy claims for dealership credit. More
by mrstywanna
Employees Worked With
Stanley Palczewski
April 26, 2021
Mr. Pope assisted me in terminating my lease early without dinging my credit score. I was able to trade in my car and left paying less and getting so much more. It was pure wizardry and I received pre without dinging my credit score. I was able to trade in my car and left paying less and getting so much more. It was pure wizardry and I received premium service from start to finish. More
by Jaredwood2002
Employees Worked With
Adrean Pope
April 22, 2021
Completed repair sooner than promised. Yes they did. Stan P was very helpful & courteous. He is in Sprinter service. This was an important recall repair Stan P was very helpful & courteous. He is in Sprinter service. This was an important recall repair More
by Melefam
Employees Worked With
Russell Pentz
April 19, 2021
I found a car I wanted to test drive on Thursday 4/15 through their website. I clicked the schedule a test drive button on the specific vehicle ad and filled out my info. Within the next 20 minutes I rec through their website. I clicked the schedule a test drive button on the specific vehicle ad and filled out my info. Within the next 20 minutes I received 6 different emails from 4 separate people. I replied to the first individual who sent me stating that I wanted to schedule a test drive for the specific vehicle I saw. No response after a few hours. I then replied to the second person who emailed me. His first and last name did not match the first and last name on the email address which I thought was off but the domain was still the dealership so I figured it was ok. No response after a few hours. Today is 4/19 and I am up to 9 emails from 6 different people. I have replied to 3 of them. The last one I replied to had a title of internet manager, so I am thinking this has to be the one. So far, not a single person has replied to my return emails to schedule a test drive. I got bombarded from what seemed to be every single sales person working when I made the request but no one replied to my responses. I have to believe this some sort of technology issue on their side but wow is it frustrating. Also as a person who runs a sales team for a living, I am frustrated at this customer experience. As a society we are used to purchasing things online, I purchased a home largely using emails to express my interest and schedule time to see it. I am unable to do that here and this is one of the reasons purchasing cars is such a terrible experiance. My suggestion to anyone reading this from the dealership would be as follows. Designate a single person to follow up on eCommerce business and do not send the entire army after a single email. Communicate with your customers in the manner they wish to be communicated with i.e. digitally or phone or in person. Do not offer a service to schedule a test drive on your website if you do not intend for people to use it as such. Finally, solve your tech issue because I can not imagine that you would blatantly ignore responses if you saw them. More
by tplarkin
Employees Worked With
Tyrone Greene, Sam Somarriba, Debbie Montgomery, Wes Peterson, Tom Markides, Destin Kahl, Destin Kahl
April 15, 2021
I wanted to take the time and express the amazing level of service from Adrean Pope. After car shopping and being exhausted our last stop was made our actual last stop thanks to Adrean. The exceptional s of service from Adrean Pope. After car shopping and being exhausted our last stop was made our actual last stop thanks to Adrean. The exceptional service provided by Adrean gave us a painless and stress free buying experience. Adrean was customer friendly, knowledgeable and he got us in the car we wanted. I couldn’t have asked for a better ending to our car buying experience. Thank you Adrean and Mercedes Benz of Catonsville for the amazing experiences. -J Davis More
by Jenniferdavis825
Employees Worked With
Josh Pomles
April 09, 2021
Mr. Erik Hershan was very resourceful about all the vehicles that are on Koons Mercedes lot. He went above and beyond to make the experience satisfying. He stood past his working hours to make sure my vehicles that are on Koons Mercedes lot. He went above and beyond to make the experience satisfying. He stood past his working hours to make sure my husband and I complete all paperwork necessities where taken care of before he went home for the day. If you need a vehicle please make sure you ask for Erik. He will make sure you find what you are looking for to your liking. Thank for Mr. E Hershan for helping me find my 2016 GLE 350 fully loaded 👍👍👍. More
by ballard9621
Employees Worked With
Erik Hershan
