Mercedes-Benz of Catonsville

I found a car I wanted to test drive on Thursday 4/15 through their website. I clicked the schedule a test drive button on the specific vehicle ad and filled out my info. Within the next 20 minutes I rec through their website. I clicked the schedule a test drive button on the specific vehicle ad and filled out my info. Within the next 20 minutes I received 6 different emails from 4 separate people. I replied to the first individual who sent me stating that I wanted to schedule a test drive for the specific vehicle I saw. No response after a few hours. I then replied to the second person who emailed me. His first and last name did not match the first and last name on the email address which I thought was off but the domain was still the dealership so I figured it was ok. No response after a few hours. Today is 4/19 and I am up to 9 emails from 6 different people. I have replied to 3 of them. The last one I replied to had a title of internet manager, so I am thinking this has to be the one. So far, not a single person has replied to my return emails to schedule a test drive. I got bombarded from what seemed to be every single sales person working when I made the request but no one replied to my responses. I have to believe this some sort of technology issue on their side but wow is it frustrating. Also as a person who runs a sales team for a living, I am frustrated at this customer experience. As a society we are used to purchasing things online, I purchased a home largely using emails to express my interest and schedule time to see it. I am unable to do that here and this is one of the reasons purchasing cars is such a terrible experiance. My suggestion to anyone reading this from the dealership would be as follows. Designate a single person to follow up on eCommerce business and do not send the entire army after a single email. Communicate with your customers in the manner they wish to be communicated with i.e. digitally or phone or in person. Do not offer a service to schedule a test drive on your website if you do not intend for people to use it as such. Finally, solve your tech issue because I can not imagine that you would blatantly ignore responses if you saw them. More

This is the worst dealership ever. Every single sales representatives lacked professionalism and were very inefficient during my search for a used GLA 250. I have since been to another MB dealership near representatives lacked professionalism and were very inefficient during my search for a used GLA 250. I have since been to another MB dealership near DC where I was able to purchase and finance a vehicle with ease and respect from every single sales representative who I had the pleasure of interacting with in the purchase of my 2017 GLA 250. I do not recommend Koons MB of Catonsville. More

The 2018 MERCEDES-BENZ C63 AMG seemed attractive, but the CarFax Vehicle History revealed something totally different! 08/22/2018 Damage Report Damage reported: severe damage - Damage to rear - Damage CarFax Vehicle History revealed something totally different! 08/22/2018 Damage Report Damage reported: severe damage - Damage to rear - Damage to front - Damage to right front - Damage to right side 06/04/2019 Damage Report Damage reported: moderate damage - Damage to front - Damage to undercarriage Prior to sending out information via iPacket, please learn about the vehicle you are selling. It does seem very very strange to keep pushing a product that has not one but two alarming damage reports. It does resemble salesmen selling snake oil! When you compel customers to take time out of their day and come in for a "test drive" especially in a performance model such as the one described, please make sure you are able to provide an outstanding and thrilling autobahn driving experience - wobbling around the block or puttering on the beltway just wont cut it. It does make one wonder, why in the world would a reputable dealership have anything to do with a vehicle that has had damage of an alarming severity! What happened to "the best or nothing"? I did not have a very pleasant experience, and I am unanimous in that. More