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Mercedes-Benz of Catonsville
Catonsville, MD
355 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 355 reviews
October 13, 2021
Very professional and repairs to the air conditioner was done on time and kept us well informed. Stanley was our service person, and we couldn’t have asked for a better one to deal with. At these times, t done on time and kept us well informed. Stanley was our service person, and we couldn’t have asked for a better one to deal with. At these times, this dealer is fortunate to have someone like Stanley of their team. The loaner car was great and the girl that checked us out when returning, was also great to talk to and deal with. More
by Martin Nonnenberg
Employees Worked With
Stanley PALCZEWSKI
October 04, 2021
Extremely disappointed. I have been taking my wife's and my vehicle to this location for over a year and have been getting constant professionalism and flawless service from "Gordon". However, I decided to my vehicle to this location for over a year and have been getting constant professionalism and flawless service from "Gordon". However, I decided to schedule a service on Saturday with any adviser available and "Yousef" was appointed to me; that was my worst mistake. Starting off, I was given a call (which I missed) shortly after my vehicle had arrived to this location (via Valet pick-up @ 0930) so I called back and "Johnathan" stated that the call was probably "only" to let me know my vehicle had arrived. However, later I found out the call was to ask me about what repairs needed to be done to this vehicle (this could have been avoided if a voicemail/text was left regarding this as I have done many times with Gordon). Fast forwarding to 1630 hours, I noticed there were no updates to my vehicle's order online, so I called multiple times but no answer. Then I keep going with my day thinking it is still in the works and they are simply busy, so I miss another call, again no voicemail. So I called back again multiple time with no answer (receptionist Debbie can confirm this) to the point that I decided to ask my wife to take me straight to the dealer to find out what is going on and just stop all repairs and get my vehicle. I suddenly find out that the Service Department was already closed, no repairs were done ,and that my vehicle was unable to be given to me until Monday, so I ask for a loaner vehicle since I need to go to work on Monday, but informed i was not possible, so I had to come to work today asking my wife to drop me off and pick me up and still waiting for my vehicle to be serviced and dropped off at home. In conclusion, my vehicle was held at the shop WITHOUT my authorization/consent, no repairs were done during the weekend, no loaner was offered after the fact, and to top it all off, in Yousef's attempt to "remidiate" this situation, I was still being thrown multiple service recommendations to be done (worth $2100) which I find very odd, since none of this recommendations were given to me 6 months ago at my last spark plugs service (which by the way was not even updated on the system and I was still being recommended to replace my spark plugs) at this point with these many RED FLAGS, I have lost all trust and confidence in this dealer and their technicians. Again, the only reason why I trusted this dealer in the first place was because of Gordon's service and work ethic but now that trust and integrity has been shattered by the rest of the team and unfortunately will rather take our business elsewhere. More
by Diego Araujo
Employees Worked With
Yousef Lousei
September 15, 2021
Exceptional service extended to me by John Crosman in the service department. John is now my go to service man at this dealership. Pleasant , knowledgeable and called me back when he said he would. John not service department. John is now my go to service man at this dealership. Pleasant , knowledgeable and called me back when he said he would. John not only had the car washed but also had the floor matts washed as well. Nice touch! Tom G. Lutherville Md. More
by tom62451
Employees Worked With
John Crosman
August 09, 2021
Originally left a review on Google Reviews but the only responses are to positive reviews. On 7/13/2021, my wheel was damaged while my vehicle was there for tire replacement. It was also a rush job as I responses are to positive reviews. On 7/13/2021, my wheel was damaged while my vehicle was there for tire replacement. It was also a rush job as I was contacted and asked if having it returned to following day would work even though it was dropped off for a 10am appt. I told them no because I had a 730 appt in the a.m. hence requesting a loaner. I was told the video would be reviewed, my calls were not returned until days later just to tell ME to contact the tow truck driver. I was TOLD the video would be reviewed and it wasn't. I used Mercedes Roadside Assistance, paid for my new tires (3+1 deal) and services then they don't want to fess up to the damage nor speak to me. My car didn't get washed either and they tried to send me off with all four of my old tires stacked up in the cargo space and backseat of my car. I expected more from Jackie, her service manager and Mercedes. More
by GLA250 owner
Employees Worked With
Jackie, Service Manager, Steve Moye
July 08, 2021
Attends to customers in a professional manner and attention to details. Environmental is clean and safe Abd sitting areas are spacious. Fast and well codinated attention to details. Environmental is clean and safe Abd sitting areas are spacious. Fast and well codinated More
by Patricia Mezu
Employees Worked With
Robert , Escobar , Russell Pentz
June 20, 2021
I set up an appointment over the phone 2 weeks in advance to have my oil changed and my breaks looked at. I was told to come in at 8:30a and I should be in and out no problem. I dropped it off at 8 advance to have my oil changed and my breaks looked at. I was told to come in at 8:30a and I should be in and out no problem. I dropped it off at 8a the day of the appointment. Six hours later when I heard nothing back I decided to go back to the shop to see if they were almost finished. Turns out they hadn’t even looked at my vehicle yet. I asked how much longer and the guy shrugged and said “ I dunno, hopefully by the end of the night or tomorrow.” I let him know that I had to go to work and I couldn’t leave it overnight. He said “well, give me a few minutes and I’ll go get it.” I was not rude even though I was upset... I was very polite. I couldn’t believe he did not apologize for the inconvenience or ask if I would like to reschedule. He took his time bringing my vehicle around and then he just left it running in the parking lot and walked back into the building without saying a word. I couldn’t believe the lack of professionalism. I walked back up to him and said if I had known it would be a day or two I would’ve found a new plan. He said he was backed up 4 days worth of cars... I told him that it would be in their best interest to inform the customer of that and not lead them to believe that they could be in and out. I drove an hour and back to be there, waited 6 more hours for nothing, and planned my whole week around this. Very disappointed.. I would not recommend Mercedes in Catonsville,MD to anyone. More
by Unsatisfied Customer
Employees Worked With
I don’t know the name of the individual who set up the appointment
June 04, 2021
1st time customer to service our 2013 GLK 250 blue tec; warranty/recall work. Steve was excellent! Disappointed there was no loaner available. Good Experience! warranty/recall work. Steve was excellent! Disappointed there was no loaner available. Good Experience! More
by Thomasjones747
Employees Worked With
Steve Moye
May 14, 2021
I have to change and downgrade the rates since I am still receiving lease billings even though I did buyout GLC over 8 weeks ago (March 25th). No one in the dealer shop team (financial director, sales manag receiving lease billings even though I did buyout GLC over 8 weeks ago (March 25th). No one in the dealer shop team (financial director, sales manager and sales consultant) is willing to address this issue!! No call back or email at all! This is the mistake your team made and what you have to fix!!! Horrible!!! More
by J Shin
Employees Worked With
Financial director and sales manager , Ahmer Zaman
May 02, 2021
Requested loaner w/ initial appt. Although early, they had none for me. They provided me a ride home. Also no car wash. They claimed both on invoice. Very curt towards me. Never treated like that befo had none for me. They provided me a ride home. Also no car wash. They claimed both on invoice. Very curt towards me. Never treated like that before at MB. Deduction for dishonest courtesy claims for dealership credit. More
by mrstywanna
Employees Worked With
Stanley Palczewski
April 26, 2021
Mr. Pope assisted me in terminating my lease early without dinging my credit score. I was able to trade in my car and left paying less and getting so much more. It was pure wizardry and I received pre without dinging my credit score. I was able to trade in my car and left paying less and getting so much more. It was pure wizardry and I received premium service from start to finish. More
by Jaredwood2002
Employees Worked With
Adrean Pope
