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Mercedes-Benz of Catonsville

Catonsville, MD

Overview
Reviews
Vehicles
4.3
361 Reviews
Call Dealership (410) 788-7744

6631 Baltimore National Pike

Catonsville, MD

21228

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Showing 361 reviews

March 28, 2022

It was so easy to schedule my appointment. No waiting when I arrived. Courteous and fast service! More

by Darlene M.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Crossman
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Mar 28, 2022 -

Mercedes-Benz of Catonsville responded

We are always happy to help you out, Darlene! Thanks for supporting Mercedes-Benz of Catonsville and we'll see you next time!

March 26, 2022

Friendly, professional service from top to bottom! Tammy was extremely helpful and my service technician, Andre Goppy, was top notch. I switched from Lexus to MB and if my latest experience with Mer More

by tkberg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy in Administration, Andre Goppy in Service.
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Mar 28, 2022 -

Mercedes-Benz of Catonsville responded

Your support means so much to us! Thank you for choosing Mercedes-Benz of Catonsville for your service needs, and for highlighting Andre and Tammy's great work. We look forward to welcoming you back next time!

March 21, 2022

Juliana and service team were engaged and responsive from the moment I arrived with my e-class in tow. More

by ngobull
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andre, Juliana, Escobar were prominent contacts
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Mar 21, 2022 -

Mercedes-Benz of Catonsville responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with Juliana and the Mercedes-Benz of Catonsville team. Drive safely, and we hope to see you back again down the road!

March 17, 2022

Schedule prompt appointments. Provide rides & deliver car to home. Pleasant staff keep customer informed of status More

by GLC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie Pressman 5 stars
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Mar 17, 2022 -

Mercedes-Benz of Catonsville responded

Thank you for the great review! We are thrilled to hear that you are confident in the Mercedes-Benz of Catonsville team to get the job done. Drive safely, and we hope to see you back!

March 11, 2022

Good service, though it took longer than anticipated . I had to ask for updates after they gave me an original notice that they needed extra days. Overall satisfied More

by Jeff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stan
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Mar 11, 2022 -

Mercedes-Benz of Catonsville responded

Hi Jeff - Thank you for sharing your feedback with the Mercedes-Benz of Catonsville team. We are glad that you were satisfied with your experience, but we do apologize that it took longer than anticipated and appreciate your patience. We will be sure to improve moving forward. Until next time!

March 09, 2022

Robert Escobar is the BEST ever, and Stephanie was very apologetic for the delay in repairs but made arrangement twice for me to get home and even offered to get me to my doctors appointment. Thank you More

by Carolyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Escobar
Report | Print
Mar 09, 2022 -

Mercedes-Benz of Catonsville responded

Carolyn, thank you for sharing your great review of Robert, Stephanie, and the team! It was our pleasure to work with you and we look forward to welcoming you back to Mercedes-Benz of Catonsville next time.

February 23, 2022

Service Representative treatment was a great experience. He gave a good advice and was very attentive to my needs. Will refer to my other Mercedes Benz owner friends. More

by kenneth hamlett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andre Goppy
Report | Print
Feb 23, 2022 -

Mercedes-Benz of Catonsville responded

Hi Kenneth - Thank you for stopping by to share a review! We are grateful to have you as a customer here at Mercedes-Benz of Catonsville and we look forward to your next visit. Drive safely!

February 22, 2022

The dealership was clean and service department was awesome..please keep up the great service!!! More

by artlwarren
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Ayala, Mark Bisaha, Fe'Lize Pierce, Eliofredo Ayala, Steve Moye, Russell Pentz
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Feb 22, 2022 -

Mercedes-Benz of Catonsville responded

We are thrilled that you were so well taken care of by our service team! Thank you for choosing Mercedes-Benz of Catonsville and for sharing your awesome review. We hope to welcome you back again down the road!

February 16, 2022

Everything was explained and fixed properly service was great Johnathan is a great service guy More

by Rolis4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnathan
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Feb 17, 2022 -

Mercedes-Benz of Catonsville responded

We are thrilled that Johnathan and the team delivered such meticulous, communicative service! Thank you for trusting Mercedes-Benz of Catonsville with your business and your vehicle. Drive safely until we see you again!

February 15, 2022

From the wonderful customer assistance and friendly greeting to a great check out experience. I will take my Mercedes there and no where else. More

by jimmieleehall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stan, Juan Ayala, Fe'Lize Pierce
Report | Print
Feb 16, 2022 -

Mercedes-Benz of Catonsville responded

Jimmie, thank you for taking the time to share! We are so glad to hear that you had such a successful experience working with the Mercedes-Benz of Catonsville team. Drive safely, and we hope to see you back again down the road!

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