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Mercedes-Benz of Catonsville

Catonsville, MD

4.4
355 Reviews

6631 Baltimore National Pike

Catonsville, MD

21228

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Showing 355 reviews

February 23, 2022

Service Representative treatment was a great experience. He gave a good advice and was very attentive to my needs. Will refer to my other Mercedes Benz owner friends. More

by kenneth hamlett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andre Goppy
Feb 23, 2022 -

Mercedes-Benz of Catonsville responded

Hi Kenneth - Thank you for stopping by to share a review! We are grateful to have you as a customer here at Mercedes-Benz of Catonsville and we look forward to your next visit. Drive safely!

February 22, 2022

The dealership was clean and service department was awesome..please keep up the great service!!! More

by artlwarren
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Ayala, Mark Bisaha, Fe'Lize Pierce, Eliofredo Ayala, Steve Moye, Russell Pentz
Feb 22, 2022 -

Mercedes-Benz of Catonsville responded

We are thrilled that you were so well taken care of by our service team! Thank you for choosing Mercedes-Benz of Catonsville and for sharing your awesome review. We hope to welcome you back again down the road!

February 16, 2022

Everything was explained and fixed properly service was great Johnathan is a great service guy More

by Rolis4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnathan
Feb 17, 2022 -

Mercedes-Benz of Catonsville responded

We are thrilled that Johnathan and the team delivered such meticulous, communicative service! Thank you for trusting Mercedes-Benz of Catonsville with your business and your vehicle. Drive safely until we see you again!

February 15, 2022

From the wonderful customer assistance and friendly greeting to a great check out experience. I will take my Mercedes there and no where else. More

by jimmieleehall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stan, Juan Ayala, Fe'Lize Pierce
Feb 16, 2022 -

Mercedes-Benz of Catonsville responded

Jimmie, thank you for taking the time to share! We are so glad to hear that you had such a successful experience working with the Mercedes-Benz of Catonsville team. Drive safely, and we hope to see you back again down the road!

February 10, 2022

Easy acces, nice people, well trained techs, very easy option for overnigth droop off only need a name and a phone number More

by mimillan
Recommend Dealer
Yes
Employees Worked With
Yousef Loussi
Feb 10, 2022 -

Mercedes-Benz of Catonsville responded

Our goal is always to do all we can to make your service experience simple and straightforward, and we're glad we're hitting the mark. We appreciate you sharing your support for Mercedes-Benz of Catonsville, and we look forward to our next chance to work together!

February 07, 2022

I'm satisfied with the service of this dealership, I'm always kept abreast of what my car needs are.keep up the good works.ill continued my business here. More

by jwilliams1216.jw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fe'Lize Pierce
Feb 07, 2022 -

Mercedes-Benz of Catonsville responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with the Mercedes-Benz of Catonsville team. Drive safely, and we hope to see you back again down the road!

January 06, 2022

I would never go back the service guys and Mgr real bad they aren’t truthful More

by Mehdi.kay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Non of the above , Juan Ayala
Jan 27, 2022 -

Mercedes-Benz of Catonsville responded

I am disappointed to hear this feedback and apologize for what sounds like a frustrating experience. It's never our intention to mislead our customers so I will discuss your feedback with the team to ensure we are communicating effectively with our valued guests. I would also appreciate a chance to address this matter with you directly so I can fully hear you out and understand what transpired during your visit. Please consider giving me a call when you have a moment. Thank you, Robert Escobar - Service Manager - 443-860-3272

December 26, 2021

Paid a lot, service was ok.Got a “B” service performed Paid a lot, service was ok. Got a “B” service performed on my car, dealership included a free detail. Rained on the day I had to pick up my car bec More

by DCDoctor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andre
Jan 27, 2022 -

Mercedes-Benz of Catonsville responded

Thank you for your feedback - it helps us know how we're doing. I regret you came away from your service experience with some doubts and hesitations, and I want to do my best to address them. If you are willing to have a conversation, would you please give me a call? I am unable to determine your contact details from this review. Thank you, Russell Pentz - Service and Parts Director - 443-860-3229

October 27, 2021

On time. Charges as stated earlier. Outstanding service Will go in future for service and will refer others to this dealership Keep up the good work More

by access.faxes0d
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Ayala, Mark Bisaha, Fe'Lize Pierce, Eliofredo Ayala, Steve Moye, Russell Pentz
Oct 27, 2021 -

Mercedes-Benz of Catonsville responded

It means a lot to our team to see your feedback! Thank you for choosing Mercedes-Benz of Catonsville, we are proud to have earned your continued business. Drive safely until we see you next!

October 16, 2021

My service devisor Jonathan was very friendly, knowledgeable and helpful with getting my cars oil leak fixed More

by Evavb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Cosman
Oct 16, 2021 -

Mercedes-Benz of Catonsville responded

We're glad to hear our team's expertise and friendly care made your service visit so positive! Thank you for putting your trust in Mercedes-Benz of Catonsville, and safe travels until we see you next!

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