Mercedes-Benz of Catonsville

Customer service is the worst especially if you are waiting for Jackie's assistance. She lacks knowledge of her job and feels entitled. waiting for Jackie's assistance. She lacks knowledge of her job and feels entitled. More

Good timely honest service. I really like coming to the dealership. I trust them to do the right thing. I really like coming to the dealership. I trust them to do the right thing. More

My service experience at your Facilty was great! ! Juliana was an absolute pleasure to deal with from start to finish. One of the smoothest Sevice visits I have ever had with Mercedes'. I have been t ! Juliana was an absolute pleasure to deal with from start to finish. One of the smoothest Sevice visits I have ever had with Mercedes'. I have been to Annapolis and Silver Spring Mercedes-Benz,before as well. I plan to use Koons Mercedes from now on,for all of my service needs and I will ask for Juliana. Also, Ronda was a big help as well. We had a loaner issue and she got involved and took care of it. More

It was so easy to schedule my appointment. No waiting when I arrived. Courteous and fast service! No waiting when I arrived. Courteous and fast service! More

Friendly, professional service from top to bottom! Tammy was extremely helpful and my service technician, Andre Goppy, was top notch. I switched from Lexus to MB and if my latest experience with Mer Tammy was extremely helpful and my service technician, Andre Goppy, was top notch. I switched from Lexus to MB and if my latest experience with Mercedes-Benz of Catonsville is any indication, I made a great choice. Thank you, and keep up the great work and customer-centric focus! More

Juliana and service team were engaged and responsive from the moment I arrived with my e-class in tow. the moment I arrived with my e-class in tow. More

Schedule prompt appointments. Provide rides & deliver car to home. Pleasant staff keep customer informed of status Provide rides & deliver car to home. Pleasant staff keep customer informed of status More

Good service, though it took longer than anticipated . I had to ask for updates after they gave me an original notice that they needed extra days. Overall satisfied I had to ask for updates after they gave me an original notice that they needed extra days. Overall satisfied More

Robert Escobar is the BEST ever, and Stephanie was very apologetic for the delay in repairs but made arrangement twice for me to get home and even offered to get me to my doctors appointment. Thank you apologetic for the delay in repairs but made arrangement twice for me to get home and even offered to get me to my doctors appointment. Thank you everyone and keep up the great work. More

Service Representative treatment was a great experience. He gave a good advice and was very attentive to my needs. Will refer to my other Mercedes Benz owner friends. He gave a good advice and was very attentive to my needs. Will refer to my other Mercedes Benz owner friends. More