Mercedes-Benz of Catonsville

I wish there was a way to give a NEGATIVE star to this dealer. I took my car to this dealer to fix a flat tire and reinstall it which cost me three hours. Some of their service advisors spend so much time dealer. I took my car to this dealer to fix a flat tire and reinstall it which cost me three hours. Some of their service advisors spend so much time chatting and flirting with each other that they have no time to take care of customers. I was there for three hours but my service advisor not only did not approach me even once to give me an update, she did not respond to even my text messages. Anytime, I tried to find her she was either chatting with other service advisors or other staff or not at her desk. I was there before 10:30am and until 11:50AM no work had been done on my car as the car was still locked. Around 12pm, the Mercedes App alerted me that the car was unlocked and around 12:10Am the car was turned on. I got tired of not receiving any update, finally found a chance to speak with the service advisor around 12:45PM to find out that my car was already ready to go and she even did not bother to tell me. If you wonder how this could happen then read the rest of this review. My car was covered by Mercedes Roadside Assistance but when I got the flat tire, they failed to find someone to fix my car so told me to later send the documents to the service manager of a local dealer for reimbursement. The Koon's service manager was even worse than the service advisor. I tried over and over and over to reach him by email or phone but he would not answer either. I finally got a chance to speak with him at the dealer and he asked for some documents which I emailed him in the afternoon and also told him about my experience. I asked him to acknowledge that he has received the documents which he never did. I sent him a reminder two days later and asked him to acknowledge that he has received my documents which he did not again. I called his direct phone number many time but his phone immediately goes to the voice mail and he would never reposed despite the fact that I left so many voice messages. I called their customer service and asked to connect me with him but then he did not answer. I called the customer service again and asked to speak with someone from their customer relation team but again even they did not want to hear me. Please stay away form this dealer and go to Owings Mill which will save your time and provide a much better service. More

Nana my advisor was excellent. He had a great sense of communication and is very sensitive to your needs. He can give him 200+ for his service there's go. I was so so frustrated wi He had a great sense of communication and is very sensitive to your needs. He can give him 200+ for his service there's go. I was so so frustrated with Juliana krupper. Thanks that she is not the only advisor there. More

The staff was very professional and friendly. kept me formed every step of the way..Very pleased with my service . kept me formed every step of the way..Very pleased with my service . More

Very professional and knowledgeable staff and very clean environment with friendly staff members and very close to my house. environment with friendly staff members and very close to my house. More

Great overall experience working at Benz of Catonsville and My salesman Tom was very knowledgeable and professional. Thanks and My salesman Tom was very knowledgeable and professional. Thanks More

Nice dealership/great people Technicians are thorough Got a nice loaner car to boot Check them out Got a nice loaner car to boot Check them out More

The valet service is good, but not great. I scheduled a time for them to pick the vehicle up from my house, which is VERY convenient. It was scheduled for 9:30am. They called to confirm the a I scheduled a time for them to pick the vehicle up from my house, which is VERY convenient. It was scheduled for 9:30am. They called to confirm the address and time on the day before. On the day of pickup, I called my service advisor 45 minutes after the scheduled time to find out what was going on. It was then that I found out that pickup time had been changed to that afternoon. HIGHLY ANNOYING! It turns out I didn’t have to take the morning off from work after all. Routine maintenance was done at a fair price. They did not change the chattering wiper blades, like I thought they would. I have no idea if they checked the battery, like I asked them to. Overall, the communication from MB Catonsville is less than one would expect from a premium dealer. It feels like the communication I get from my Ford dealer, and not as good as I get from my Audi dealer. More

Excellent Customer Service. Everyone at the dealership are professional, courteous and respectful, you feel like a valued customer, like family. Without reservation, we highly r Everyone at the dealership are professional, courteous and respectful, you feel like a valued customer, like family. Without reservation, we highly recommend Catonsville Mercedes’ Dealership. More

On this visit everything was well done. Andre, Jonathan and Robert were most helpful. Excellent Andre, Jonathan and Robert were most helpful. Excellent More