Mercedes-Benz of Catonsville

I had a frustrating experience with this service. When they came to pick up my car, they forgot to bring a loaner car. After they arrived, they told me I needed to reschedule because they didn't have When they came to pick up my car, they forgot to bring a loaner car. After they arrived, they told me I needed to reschedule because they didn't have one available. I rescheduled for another day, and they brought the loaner car then. However, during the drop-off, they told me they will come after 45 min and I wasn’t ready since its very short notice window. They returned my car and took the loaner back in under an hour of notice. I asked if we could arrange a different time, but they told me that if I didn’t accept the current timing, I would need to drop off my car myself. I spoke with the manager, but she was unhelpful and simply repeated the same message without offering any assistance. More

Excellent front staff and complete process Would definitely buy another Mercedes-Benz from this dealership definitely buy another Mercedes-Benz from this dealership More

Excellent and friendly service. Very accommodating and met all expectations was very satisfied with the service. Very accommodating and met all expectations was very satisfied with the service. More

Very prompt and on time. Car wash was excellent. Service writer very kin and professional. Car wash was excellent. Service writer very kin and professional. More

I am very pleased with the manner in which you advised me of the service needed to service my vehicle. Service advisor was very friendly and professional. of the service needed to service my vehicle. Service advisor was very friendly and professional. More

Always very clean and professional, Juliana has always showed great care and Concern for all my needs showed great care and Concern for all my needs More

After repairs, problems resurfaced the next day. Been trying to reach the Advisor but he’s not calling back Been trying to reach the Advisor but he’s not calling back More

After countless Mercedes leases I can definitively say if you are looking for a Mercedes, there is absolutely no need to look at another dealership. Mercedes of Catonsville has the the best pricing, the best you are looking for a Mercedes, there is absolutely no need to look at another dealership. Mercedes of Catonsville has the the best pricing, the best staff and the VERY BEST customer service - PERIOD! Taylor, our sales professional, is exactly what you would want (but never ever get at another dealership) - kind, patient, and knowledgeable! The staff at Mercedes of Catonsville work magic - look no further! Thank you Mercedes of Catonsville! More

I thought when I dealt with you, all during the height of Covid was my worst interaction with your company, but this was the worst. My insurance company rejected my claim at that point the service department Covid was my worst interaction with your company, but this was the worst. My insurance company rejected my claim at that point the service department did not want to do any business with me. I am a former auditor investigator with the state of Maryland, and it’s only speculation, but I can speculate why they did not want to do any business with me after that point I told them I would pay for the repairs out of my pocket myself, but they did not want to do business with me. I was literally on the phone with , the service manager who told me no I couldn’t have the work done and I was on the other line with the service rep who is waiting for me to bring a down payment up there to get the work done so something is wrong with that picture, also when my car was returned to me forcefully The carpet were still ripped up. The wiring was still ripped out and I could not even put the key in to try to see if it was going to start that is not the condition that I had that car towed into your shop and I am thoroughly disgusted and I am planning on possibly , taking action if nothing is done about it in the next 30 days my daytime number is 44372229195 thank you More

We went to buy a used car and negotiated the deal over two days in person and over the phone. Once the price and financial details were sorted with our rep, her sales manager Zackary and finance manager R two days in person and over the phone. Once the price and financial details were sorted with our rep, her sales manager Zackary and finance manager Ricky, we were asked when we could come to sign the official paperwork. We were at dinner about the same time we settled, and asked if we could put a deposit down to hold the vehicle; they said they don't do that. So, then we asked if we should come in that evening but they said we could wait till first thing in the morning, since it would require some prep and we would arrive close to closing time. We were assured that the deal would remain available and our car and paperwork would be prepped and ready for us when we made the appointment. We arrived at the dealership 20 minutes early with our 3 kids who were extremely excited to pick up the new car! When we approached our sales rep, we could tell there was a problem - she did not look happy and apologized. A short explanation later revealed that there was another deal in progress on our vehicle. We asked to speak with the manager. The car we were buying is still sitting in the front parking lot at this time so they have not taken delivery. The sales manager explains that the other deal was being made and due to a (serious) lack of communication, they were unaware that two deals were being made on the same day. It was highly unlikely that this would happen he said but the other couple had come out of state and got there before us so they would honor the first-to-arrive according to his reasoning. The sales manager offered to make this right and expressed that he will find us another comparable model within the dealer network however their very deceptive and unethical practice thus far has not instilled much faith on the follow through. Upon departing, we noticed that our car was pulling out and at first we thought the other buyers had completed deal and were leaving, but then they put a dealer plate on the back... they were going for a test drive. We arrived with a handshake-deal, ready to sign, and showed up at the mutually agreed upon time to pick up our vehicle... our disappointment and frustration with this experience has by far outweighed any other car buying venture we have ever had. At the end of the day, this dealership and the sales manager were dishonest and unfair and we feel our business is not appreciated. More