Mercedes-Benz of Atlanta Northeast

I came in twice for service and no loaner car was put in the system for me. So, when I arrived to drop my car off they said that no loaner car was available. The 1st time the Service advisor Tony P. had ser the system for me. So, when I arrived to drop my car off they said that no loaner car was available. The 1st time the Service advisor Tony P. had service to call me to setup the appointment. I get there and he tells me that no loaner car is available that I will have to come back because I didn’t request one when I made the appointment. I told him that I didn’t have time to keep coming back up there and that I needed to see the service manager. He leaves and then comes back and tells me that he’s going to get the service manager to sign off on the car this time but next time when I call to place a service call that I needed to schedule a loaner car. And that’s when I reminded him that he had service to call me because he missed one of my wheels to get repair when I brought the car in to get the other ones repaired. So, then he blamed the call center for not scheduling me a car. The second time I go in for service is when I go there on June 1 after my car has been towed to the dealership on May 31 because I had one of my tires to blowout. I call and speak to a young lady in the service department. She makes me an appointment to pickup a loaner for 7:00 AM June 1. Mercedes roadside schedule me an Uber and it gets me there at 6:30 AM. I walk around looking at cars until 7 AM. I walk up to the drive and tell the valet that I have a 7 AM appointment. He tells me ok that he’ll help me within a few minutes because he has to check-in some cars. I wait about 15 mins and then I go back outside and tell the other valet that I’ve been waiting. He takes my info and then I go back inside. I look at the board and I see that they have me scheduled with an appointment with Gianni but I still don’t show as arrived. They then check someone else in for Gianni. I go to the service desk and ask the customer service rep to let Gianni know that I was there. She lets him know and he comes out and tells me that he’s going to check on my paperwork. He comes back and tells me that Angela is going to be with me shortly. By now it’s almost 8 AM. Angela comes and tells me that it’s going to be over an hour. I told her that I have a loaner car scheduled. She said that it’s not showing in my appointment. That’s when I got upset and told her that I wanted to see the service manager because I just had this happen to me when I was there the last time when Tony P. had messed up. The service director, Ewell Shuff, comes up and asks me to go to his office with him. We get in the office and I start telling him about everything. He tells me that a 3rd party must have scheduled the appointment because they were closed and they know not to schedule for the next day. Then he asks me what I expect him to do about the other people who actually have loaner cars scheduled. He then keeps asking me what do I expect him to do? I told him that he should miraculously find me a car just like they did when Toney P messed up. He said that he couldn’t do that. Then I told him that he can do whatever he wanted to do but clearly he didn’t want to help me. I told him to just fix my tire and the dealership wouldn’t ever have to worry about me again. By now it’s after 9, Angela comes to tell me that the warranty won’t cover my tire. I told here fine. I just really needed to leave as soon as possible because I was going to be late getting to my client, nba tv and we’re in the middle of playoffs. Angela offered to take me wherever I needed to go but I told her that I didn’t get off until 2 AM so that wouldn’t do me any good. She said that she would try to get me out of there as soon as possible. She got me out of there within an hour and kept checking on me while I was waiting. Ewell Shuff was not only rude to me but he acted like it was my fault. He showed no compassion. Perhaps you all should let Angela Yeo train him because evidently he didn’t grasp that in training. Angela deserves a raise. Ewell Shuff needs to go back to training. That’s why I’m going to write the GM, Dustin Fleishman, to let him know how rude and ignorant his service director, Ewell Shuff was. More