Mercedes-Benz of Atlanta Northeast

The service here is great, the facility clean, and always a pleasant experience to purchase a vehicle. a pleasant experience to purchase a vehicle. More

I had a great experience purchasing my car from Mercedes-Benz of Atlanta NE! Alvin Downer went above and beyond to ensure I was satisfied and got exactly what I was looking for. From start to finis Mercedes-Benz of Atlanta NE! Alvin Downer went above and beyond to ensure I was satisfied and got exactly what I was looking for. From start to finish, the process was incredibly smooth and stress-free. His dedication to customer service was evident every step of the way. He was attentive, knowledgeable, and made sure all my questions were answered. I truly felt valued as a customer. If you're looking for a seamless car-buying experience with someone who genuinely cares, I highly recommend working with Alvin! More

I was greeted with a warm welcome and exceptional customer service. Especially my sale representative, Melissa Lee was wonderful. customer service. Especially my sale representative, Melissa Lee was wonderful. More

Update 1/23: Mr. Ewell Shuff (the “service director” I say that very loosely) Is just as nasty lol hate to think that this is the representation of Mercedes. It’s trul Ewell Shuff (the “service director” I say that very loosely) Is just as nasty lol hate to think that this is the representation of Mercedes. It’s truly disgusting and disgraceful to the name. Couldn’t even apologize for the ignorance of his employees. It was my fault things weren’t done right or corrected. Instead asked ME what was I calling for ??? Really a disappointing group of men left in charge. I’ll be trading mine in VERY soon!!! GET AN AUDI !!!! DAY OF : 1/18/25 Toussant Green is a xxxx poor sales manager. I had to ask multiple times for my car to be dried after having to come back up to the premises after being told they couldn’t wash my car the day I received an oil change. Go to Buckhead! Mr. Toussant Green has no respect for Black women and I’m going to be sure that corporate knows about his lack of professionalism! I’m going to make sure he doesn’t forget me. In his OWN WORDS “since you don’t wanna handle things the good way we can handle them the bad way”😉 More

Traditionally, we purchased our vehicles from Mercedes-Benz of Athens, but since our trusted salesperson moved to another company, we decided to explore options closer to home with Mercedes-Benz Mercedes-Benz of Athens, but since our trusted salesperson moved to another company, we decided to explore options closer to home with Mercedes-Benz of Atlanta Northeast. I’m so glad we did! I had an outstanding experience purchasing my car from Melissa Lee at Mercedes-Benz of Atlanta Northeast. From start to finish, she went above and beyond to make the process smooth and stress-free. Melissa was knowledgeable, patient, and genuinely committed to helping me find the perfect car that matched both my needs and preferences. The entire team was professional, transparent, and accommodating, ensuring that every step of the process was seamless and enjoyable. I truly appreciate the effort Melissa and the team put into delivering exceptional service. If you’re in the market for a vehicle, I highly recommend Melissa Lee and the team at Mercedes-Benz of Atlanta Northeast. They’ve set a new standard for excellence in car buying! More

Melissa was easy to work with and I enjoyed purchasing my new car with her. new car with her. More

This was, by far, the best purchasing experience I’ve ever had. Since this was a significant purchase for me, I visited the dealership three times before making my decision. On my first visit, I didn’t m ever had. Since this was a significant purchase for me, I visited the dealership three times before making my decision. On my first visit, I didn’t meet with a sales consultant because I wasn’t sure what I wanted yet. However, Tim, who demonstrates the features of the vehicles, gave me a detailed walkthrough. This allowed me to see the features firsthand and carefully consider my must-haves versus what I could live without. On my second visit, Tim introduced me to Rosh, a consultant who was exceptionally professional and focused on my needs as a customer rather than just making a sale. Rosh made it clear that if I decided to purchase a Mercedes from their location, our relationship would continue throughout my ownership of the vehicle. I expressed that I had another appointment that day but wanted pricing on an E-Class model. Not only did he provide the information I needed, but he also respected my time by reminding me of my hard stop. This thoughtful approach was greatly appreciated. Rosh never pried into personal matters like my income or profession; instead, he only asked if I had found a vehicle I truly loved. Even though I didn’t purchase a vehicle during my second visit, Rosh continued to follow up with me weekly, offering assistance and answering any questions I had. On my third visit, Rosh was incredibly patient, showing me various vehicles until I found the one I fell in love with—my Mercedes! The financing process with Levi was quick and seamless. He was personable, and the entire process took less than 30 minutes. Thank you, Rosh, Tim, and Levi, for making this such a fantastic experience! More

Fin is excellent and was extremely knowledgeable and professional went above and beyond even after the sale professional went above and beyond even after the sale More

Finn was exceptional! We didn't feel overwhelmed at all and he was so patient with showing us everything we wanted to see. He was knowledgeable about all features of every We didn't feel overwhelmed at all and he was so patient with showing us everything we wanted to see. He was knowledgeable about all features of every car we looked at. He was transparent and so helpful in his he negotiating of what we got! More

I recently had the pleasure of working with Finn and I couldn't be more impressed with the experience. From the moment I walked in, Finn was welcoming, knowledgeable, and genuinely attentive to my needs. couldn't be more impressed with the experience. From the moment I walked in, Finn was welcoming, knowledgeable, and genuinely attentive to my needs. They took the time to understand exactly what I was looking for and provided me with a detailed overview of the options available. What truly stood out was their no-pressure approach—every question I had was answered thoroughly, and I never felt rushed or pushed into a decision. Finn was patient, friendly, and incredibly professional throughout the entire process, making it clear that my satisfaction was their top priority. The level of expertise and customer service they provided made buying my Mercedes-Benz a truly enjoyable experience. I felt confident and well-informed every step of the way. I highly recommend Finn to anyone looking for a seamless and stress-free car buying experience! More