Mercedes-Benz Of Tacoma

Very good services for all. I will take look for my request in the future I will take look for my request in the future More

Dealt with Oscar and the experience was just all over the place left unsatisfied and car still not fixed but hey it’s Mercedes place left unsatisfied and car still not fixed but hey it’s Mercedes More

Great service, vehicle was in for warranty work, and all issues were resolved in a timely matter issues were resolved in a timely matter More

I had normal service performed, yet had to return immediately after picking up vehicle due to lack of power. could not maintain speed on hill. Had to leave car over weekend. Problem due to mechan immediately after picking up vehicle due to lack of power. could not maintain speed on hill. Had to leave car over weekend. Problem due to mechanic’s workmanship. This is the 2nd time I’ve had to return vehicle after ‘problem’ fix. It took weeks to schedule appt. And there was no offer of loaner with the latest debacle. The service dates: 6/17/21 -Check Engine Light, 2/9/2023: normal service. All employees I found to be pleasant, helpful and knowledgable. However, I’m losing confidence in the quality of work. As an aside, I am in the market for a new vehicle and although I expect a 2023 vehicle will not have these kinds of problems, I still wanted to share my concerns Re: quality of service. More

We were well taken care of. Liz was excellent and provided great customer service. Thanks! Liz was excellent and provided great customer service. Thanks! More

The service department here is the WORST I have ever dealt with. I grew up in auto repair shops, so I know how a service department should work! The first time I took my car in, they LOST MY VEHICLE for dealt with. I grew up in auto repair shops, so I know how a service department should work! The first time I took my car in, they LOST MY VEHICLE for over two weeks! I tried to chock it up to a fluke so I just had it in again. The Service Advisor - Oscar - took over two weeks (with me chasing every other day) to refuse to give me an estimate for something that was diagnosed on the first visit. I was told I need to pay an additional $1200 for a diagnostic! I will NEVER take my car to this service department ever again. More

Easy in for service. Easy to get the rental car. An easy checkout after the service. No issues. Thank you Alex. Easy to get the rental car. An easy checkout after the service. No issues. Thank you Alex. More

Mercedes Benz of Tacoma has taken good care of our car purchase needs over the past 14 years. Thank you!! purchase needs over the past 14 years. Thank you!! More

What a great experience again. Everybody was great to work with and made it easy going through the process. Thank you! Everybody was great to work with and made it easy going through the process. Thank you! More

Really impressed with the quality of service, very friendly staff. Will definitely go back for future service friendly staff. Will definitely go back for future service More