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Mercedes-Benz Of Tacoma

Fife, WA

4.4
3,043 Reviews
Call Dealership (253) 922-6820

1701-C Alexander Ave E

Fife, WA

98424

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3,043 Reviews of Mercedes-Benz Of Tacoma

June 13, 2023

Hi It was an 1. 5 hours after the appointment time before a technician looked at my car More

by JonathanAlexander0
Recommend Dealer
Yes
Employees Worked With
Luke Stansfield, Luke Stansfield
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Jun 13, 2023 -

Mercedes-Benz Of Tacoma responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Brittany Kuranko Service Manager brittanykuranko@looklarson.com

June 13, 2023

contractportion experience very bad Told I could get a low rate with credit union. MBz denied me and then had to turn around and loan to me 7.75 ( credit union turned me down because I t was a two invoi More

by MWB0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vlad *****
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Jun 14, 2023 -

Mercedes-Benz Of Tacoma responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Brittany Kuranko Service Manager brittanykuranko@looklarson.com

June 13, 2023

The staff was very accommodating from our initial order and throughout the delivery process. Chris Lee was very helpful and kept us informed while we waited for our vehicle. More

by C.W.PENNELLA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Kindle, Chris Lee, Scott Gerard
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Jun 14, 2023 -

Mercedes-Benz Of Tacoma responded

It's fantastic to hear that Chris provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Mercedes-Benz Of Tacoma! Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

June 13, 2023

Dealership dented our drivers side door for the second time on a service visit, unacceptable. More

by R6JOSHUA1981
Recommend Dealer
No
Employees Worked With
Oscar Cerna, Oscar Cerna
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Jun 15, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for bringing this to our attention. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. SERVICE: Brittany Kuranko Service Manager brittanykuranko@looklarson.com

June 08, 2023

Giovanni is great. Informative, helpful, non-judgmental. I am thankful he is my service coordinator. More

by Sandie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Lee, Monica Saechao, Givanni Signorino
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Jun 09, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brittany Kuranko Service Manager brittanykuranko@looklarson.com

June 08, 2023

Friendly, clean, knowledgeable, responsive, I enjoy spending time with the folks there and discussing my purchase. More

by ROBERT@TEAMUSFACILITYSERVICES.COM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tibou Bangoura 5 Stars!, Jordan Delong, Jose Alberto
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Jun 08, 2023 -

Mercedes-Benz Of Tacoma responded

We are thrilled to hear that you had a positive experience with our team here at Mercedes-Benz of Tacoma. It's great to know that you found our staff to be friendly, knowledgeable, and responsive. Thank you for sharing your feedback with us and we hope to see you again soon.

June 07, 2023

This is the second experience I have had buying a new car from Mercedes-Benz or Tacoma. I worked with Jed and he was fantastic! He kept in touch with me for the 12 weeks I waited to get my car delivered. Sco More

by GB7SBL
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Scott (can’t remember last name) helped me get to know the vehicle. , Emil Zakhrabov, Jed Blanco
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Jun 07, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with both Jed and Scott to be a positive one. We hope you enjoy your new vehicle! please don't hesitate to reach out if you need anything else. We're always happy to help. Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

June 07, 2023

Car was there for a week, nothing was done, issue not fixed. Been charged for diagnostic, just to know that door doesn’t close. I knew it without diagnostic. More

by dimasmubh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Allen
Report | Print
Jun 07, 2023 -

Mercedes-Benz Of Tacoma responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Brittany Kuranko Service Manager (253) 778-7326 Brittanykuranko@looklarson.com

June 07, 2023

Great service, great buying experiance, and most importantly - great car! No problems finding the right car and we were able to test the whole range to find the right fit. More

by JEFFM13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Alberto, Victor Caraman
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Jun 07, 2023 -

Mercedes-Benz Of Tacoma responded

Congratulations on your new purchase, Jeff! Thank you for taking the time to leave us this fantastic review. We're glad to hear we delivered such a great experience. Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

June 07, 2023

Service was great, thanks a bunch! Had to drive two cars, could have been done in 1 day? Nice people, good explanations. Thanks More

by wayoungfischer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason?
Report | Print
Jun 07, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for choosing Mercedes-Benz Of Tacoma. We appreciate you taking the time to share your feedback. We look forward to serving you for years to come. Monica Saechao Service Advisor (253) 778-7326 monicasaechao@looklarson.com

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