Mercedes-Benz Of Tacoma

LOVE my GLE 350 and superb customer service from Tacoma Mercedes of Tacoma was my only saving grace!!!!!! Following a terrible car accident that totaled my car of 11 years, I unexpectedly found myself in Mercedes of Tacoma was my only saving grace!!!!!! Following a terrible car accident that totaled my car of 11 years, I unexpectedly found myself in the market for a new car. Mercedes are trusted, safe vehicles so I headed first to Mercedes of SEATTLE where I PURCHASED a BRAND NEW gle 350 which then I NEVER received! A WEEK after purchase + $15K cash gone + bank statements for a car loan already arriving at my house, I still HAD NO CAR. 'Didn't pass inspection, blah, blah.' With ZERO miles on it. Suffice to say, life was going from bad to worse in a hurry. Then I found Chris Lee at Mercedes of Tacoma. Or better put, he found me. And what a HUGE sigh of relief that was. Chris was the anecdote to the experiences I had had previously. He was responsive, kind, helpful, available at all hours, and generous. He and the team at Mercedes of Tacoma were wonderful! They made the process sooo easy. Within 24 hours of first contact I was actually driving home in my new GLE 350 which is even better than the one I had first chosen in Seattle. There is NO question in my mind that I will always return to Tacoma to purchase a car. It is a little farther of a commute but sooooo worth the peace of mind. More

Great customer services Chris Lee did a great job. And the price was right. Their service department is really good too. They explained everything when it came to financing. Chris Lee did a great job. And the price was right. Their service department is really good too. They explained everything when it came to financing. More

Great Job! I took my Mercedes-Benz Sprinter RV in for some warranty work on the right tail light. After they did the diagnostics they found out that product was I took my Mercedes-Benz Sprinter RV in for some warranty work on the right tail light. After they did the diagnostics they found out that product was for the up-fitter to fix. Problem solved and Jennifer did a great job taking care of all my needs. I was impressed! Thanks Jim More

Graet service The service adviser made a great effort to see that my airbag recall was done quickly. The dealer was very busy and she went above and beyond to get m The service adviser made a great effort to see that my airbag recall was done quickly. The dealer was very busy and she went above and beyond to get me in. Super job. More

Smooth sailing Our car buying experience was effortless thanks to Zachary, Ed and Jim Foster. With Zachary locating just the right vehicle in Jim's absence and Jim Our car buying experience was effortless thanks to Zachary, Ed and Jim Foster. With Zachary locating just the right vehicle in Jim's absence and Jim connecting all the dots at the finish line it was smooth sailing. Thank you Larson Mercedes... More

Monica, my service rep. found an appointment time slot same I was past due for my B1 service & Monica fit me in same day without a wait. Thank you. And was able to provide me with a loaner I was past due for my B1 service & Monica fit me in same day without a wait. Thank you. And was able to provide me with a loaner More

Purchase of New Car Everything went very smoothly. First time here and everyone was very friendly and helpful. Deal was completed quickly and the car was prepped nicely. Everything went very smoothly. First time here and everyone was very friendly and helpful. Deal was completed quickly and the car was prepped nicely. Will be a return buyer here. More

The best costumer service!! The employees are extremely friendly and want to make sure that you have a great experience. I actually look forward to bringing my car in! The employees are extremely friendly and want to make sure that you have a great experience. I actually look forward to bringing my car in! More

Brake Pad Service: New brakes, pads & roters Oscar makes the service experience delightful! He is first class all the way and provides a thorough service experience, 2nd to none. He deserves a ra Oscar makes the service experience delightful! He is first class all the way and provides a thorough service experience, 2nd to none. He deserves a raise for sure! More

Great communication Service was great. Oscar was very communicative. He continued to keep me up to date with how my car was doing. Will be back again! Service was great. Oscar was very communicative. He continued to keep me up to date with how my car was doing. Will be back again! More