Mercedes-Benz Of Tacoma

NEGLIGENT AND IRRESPONSIBLE SERVICE STILL WAITING FOR THE RESPONSE; Dear Mr. Kindle, I met you this morning to discuss SUV (GLB 250) for my daughter. Unfortunately, this email i STILL WAITING FOR THE RESPONSE; Dear Mr. Kindle, I met you this morning to discuss SUV (GLB 250) for my daughter. Unfortunately, this email is all about the worst customer service I ever had in my 40 years of dealing with the Service Departments. I made an appointment on December 10, 2019 for Tuesday December 17, 2019. I needed to replace my head light and tail light which I requested when I made the appointment besides my other service including all check up. On December 11, I also called the parts department to make sure the parts were available or ordered. On December 12, I sent an email to Eric Bryer making sure that parts will be available. (Did not get a response) On December 17 brought my van and agreed to work with the dealership's convenience time to complete the job. On December 19, got call from Jennifer that the van was ready. Arrived at the dealership around 10 am and was informed that the van was not fixed because a part was missing, someone is picking it from Seattle. I was offered a loner car but then I was told that the part is only 15 miles away and it should take no more than 5 minutes to replace that. (so I decided to wait) Around 11 am I was told that there was a problem getting it fixed and it will be delayed further. So I was forced to take the loaner due to my time restrictions and also not sure as to when the van is going to be fixed. Around noon got a call from Jennifer that the van was fixed. It took me 90 minutes to get there due to the holiday rush. (I arrived at the dealership quite frustrated) I was told that all the tires were rotated, pressure was check all the fluids were OK. I specifically asked if the back light was fixed as well and she said yes. When I got to the car, the back light was never attended. It was still broken. I questioned Jennifer about the QA of her maintenance department She had the back light replaced and I left with the van. (3:30 PM) 15 minutes on the road the lights started flashing Tire pressures warning in the red zone (PRESSURE NOT CHECKED) Diesel Exhaust fluid empty. (FLUIDS NOT CHECKED) In a stormy weather I had to pull the van of the freeway. Find a gas station to get the air checked. (IT TOOK ME TO AT LEAST 6 GAS STATIONS TO FIND THE PROPER AIR STATION) I was soaking wet in this whole scenario. When I checked the Fuel Exhaust area it was all crystals around the cap and the tank was completely empty (Picture attached) Now 5:30 PM and just god back after getting the air fixed and the Diesel Exhaust fuel filled, soaking wet. Sent a text with the video to Jennifer and called her on her cell twice but no response. I have nothing further to say except do I really want to own a Mercedes ever. More

Excellent service! Very pleased with my service, Top notch dealer! James my service advisor is a true professional Definitely recommend Larson Mercedes, first class deal Very pleased with my service, Top notch dealer! James my service advisor is a true professional Definitely recommend Larson Mercedes, first class dealership. Can't wait to purchase my new Mercedes from them soon. More

Service ++ It never fails that I receive top notch service from this dealership. I am a long time customer and other than exemplary auto performance, I appreciat It never fails that I receive top notch service from this dealership. I am a long time customer and other than exemplary auto performance, I appreciate the personal attention I receive from the the GM, sales associate and service team. More

Oscar was awesome! My service appointments was top notch! I was kept up to date throughout the whole process, and there were no surprises. A+ all the way!!! My service appointments was top notch! I was kept up to date throughout the whole process, and there were no surprises. A+ all the way!!! More

Excellent service Jennifer my service adviser was very professional. I really appreciate the level of quality and experience of sales and service & parts dept. you ke Jennifer my service adviser was very professional. I really appreciate the level of quality and experience of sales and service & parts dept. you keep us on the road and that’s why we are loyal customers. More

Oscar was awesome! My service appointments was top notch! I was kept up to date throughout the whole process, and there were no surprises. A+ all the way!!! My service appointments was top notch! I was kept up to date throughout the whole process, and there were no surprises. A+ all the way!!! More

Great staff, always professional, and great to work with I had the pleasure of working with Chris L. one of their sales lead. He was extremely helpful in the purchasing process and getting me into my new veh I had the pleasure of working with Chris L. one of their sales lead. He was extremely helpful in the purchasing process and getting me into my new vehicle. Additionally, I needed to have some service done, Chris and his boss, Ed, were really patient with me and my requirements (I'm a needy customer). They always treated me with professionalism and kept a smile on their face even when I was being difficult. I would highly recommend this dealership as they are competitive on pricing and they are out to provide the best service. Great place to buy, thanks Chris and Ed! More

Good experience I had previously reviewed and suggested some changes. Glad to see they had followed some of the suggestions and improved communication with customers I had previously reviewed and suggested some changes. Glad to see they had followed some of the suggestions and improved communication with customers. In addition, Service Advisor Monica Saechao has increased her Mercedes Benz knowledge bank and is able to relate well with customers. The loss of Lead Service Technician Bu Dang is a disappointment and will be costly. More

Great It’s a great place to go to and the providers are knowledgeable with what they are doing. They did a courtesy car wash as well which was cool. It’s a great place to go to and the providers are knowledgeable with what they are doing. They did a courtesy car wash as well which was cool. More

Great service! Had a early morning appointment. Was greeted very nicely by Jason. He informed me about the free shuttle and Lyft. Took shuttle to breakfast, the a f Had a early morning appointment. Was greeted very nicely by Jason. He informed me about the free shuttle and Lyft. Took shuttle to breakfast, the a free Lyft to Tacoma Mall. Called Jason and he ordered a Lyft back to the dealer. Service was completed in a timely manner. Best experience for dealer service EVER. Thanks again Jason. More