Mercedes-Benz Of Tacoma

Sprinter Service My car broke down as I drove it off the lot after being serviced. You can imagine how frustrating that is - wait a week to get you car fixed and when My car broke down as I drove it off the lot after being serviced. You can imagine how frustrating that is - wait a week to get you car fixed and when you do finally pick it up it still has the same issue. However, the customer service team was great. They got me a loaner and took my car back into the shop. Further diagnoses indicated a MAF sensor issue. Without reviewing the service records that showed it had been replaced less than a year a ago, it was recommend to replace the MAF. I would expect a professional dealership to review the service history of the vehicle to make a correct diagnosis. While I was certainly frustrated, customer service was responsive and accommodating. The technician stayed after hours and personally went through the issues with me. This was very much appreciated. So while I'm not thrilled with the quality of Mercedes-Benz vehicles at least the service tech and customer service a pretty good and I think they would be excellent if they weren't overloaded. More

Service Review The service experience was great. From check-in to pick-up everything was top notch. The service quality and loaner car were great also. Excellent The service experience was great. From check-in to pick-up everything was top notch. The service quality and loaner car were great also. Excellent customer service! More

Great Customer Service Unfortunately, we had to scheduled a RECALL service, unexpectedly. Although we had to take time out of our busy day, we were provided a nice loaner c Unfortunately, we had to scheduled a RECALL service, unexpectedly. Although we had to take time out of our busy day, we were provided a nice loaner car. Service Manager, Oscar communicated promptly, set expectations & service completed earlier than promised! We did asked for a complete inspection to ensure all our fluids were full and all good with our vehicle since we were going to take a long trip for the holidays. Oscar said it was all good, unfortunately, 2 hours into our trip the "check engine oil" light came on. Not what we expected. We were able to get to a service station and added 2 quarts of recommend oil to remedy the issue. More

service was taken care of in a timely and efficient manner. service writer was pleasant and professional. Work was done in a timely manner. great service. was taken care of in a timely and efficient manner. service writer was pleasant and professional. Work was done in a timely manner. great service. More

Great experience I would recommend friends and family to go here if they look for Mercedes . Friendly customer service, many available choices, convenient location, p I would recommend friends and family to go here if they look for Mercedes . Friendly customer service, many available choices, convenient location, promptly responded to phone call or messages More

Best experience! The best experience buying a car! The team is so friendly, and knowledgeable. The dealership is beautiful, and they take time to keep in contact after The best experience buying a car! The team is so friendly, and knowledgeable. The dealership is beautiful, and they take time to keep in contact after your purchase, and even give you a Mercedes lesson before you leave! If I ever need another vehicle I will be returning there! More

Great experience! Jim Foster helped a lot throughout the process - thanks to him for his dedication and great service! 1 thing to mention for the dealer is that the f Jim Foster helped a lot throughout the process - thanks to him for his dedication and great service! 1 thing to mention for the dealer is that the financing options in the store and online were very different and requires customer to mention to find the best way to fit in budget; consistency would help! More

Customer service was great. Monica took care of me, great customer service. Picked my vehicle up the next day and everything seems good. The gentleman who checked me out when pi Monica took care of me, great customer service. Picked my vehicle up the next day and everything seems good. The gentleman who checked me out when picking up my car was also good. More

Great service as usual. Love the loaner I got! I almost thought about trading in my old vehicle but I also enjoy not having a car payment for now. as usual. Love the loaner I got! I almost thought about trading in my old vehicle but I also enjoy not having a car payment for now. More

Poor customer Service There is a huge lack of communication in this department. They don't care about you as a customer, they just want to get you out of there. No one th There is a huge lack of communication in this department. They don't care about you as a customer, they just want to get you out of there. No one there knows what is going on with your vehicle, they just transfer you to voice mail and you never get a return call or email until its time to pay up!! They go through service personnel like crazy, hardly ever deal with the same person twice. Unfortunately you have this as your dealer choice for service repairs. Highly recommend if you can choose another dealer store. This place is a joke! More