Mercedes-Benz Of Tacoma

OUtstanding Service My wife and i were very pleased with the service provided. We appreciate the fact that there was a night service person who we can personally drop th My wife and i were very pleased with the service provided. We appreciate the fact that there was a night service person who we can personally drop the car off to and call on when we took our car for service. I Don't know of any auto service company that provides that type of service. It was definitely very accommodating schedule as my wife and i work during the day. More

ZERO communication or organization To long of a story for me to type it all.. Primary points - I have nor had any idea why it took 9 weeks to do routine service since I received zero c To long of a story for me to type it all.. Primary points - I have nor had any idea why it took 9 weeks to do routine service since I received zero calls about it, nor did anyone return any of the 6 messages I left asking what in the world was going on???? More

Great Customer Service We went to another dealership to buy our new car, but the ultimately choose Larson Mercedes Benz due to the customer service. If you're looking for gr We went to another dealership to buy our new car, but the ultimately choose Larson Mercedes Benz due to the customer service. If you're looking for great customer service, then I recommend LMB. More

I had a recall on my air bag. Dealership replaced it about a year ago. Ten day ago, the SRS light came on. So I studied internet. Certified people said. It needs setting. So I called the dealership. about a year ago. Ten day ago, the SRS light came on. So I studied internet. Certified people said. It needs setting. So I called the dealership. I had to stay on the phone for like ten minutes to talk to someone. Once it was hung up by the dealership. After they look at my car. He said that I need to change my airbag control unit and ur was $1,113 before tax and labor. So I decided to wait, and they want to charge me $185 for looking at it. More

AWESOME customer service A truly excellent experience! I am a new MB owner and this was my first service. I am happy to say that they exceeded my expectations. Erik was attent A truly excellent experience! I am a new MB owner and this was my first service. I am happy to say that they exceeded my expectations. Erik was attentive, timely, responsive, knowledgeable, and caring. There was no wait, no problems whatsoever. I'll be back! More

Fantastic service! We needed a recall, airbag replacement for our MB Sprinter chassis RV. Jennifer & Erik, customer service reps at MB Tacoma, were conscientious, respo We needed a recall, airbag replacement for our MB Sprinter chassis RV. Jennifer & Erik, customer service reps at MB Tacoma, were conscientious, responsible and amazingly accommodating. (I had a last minute doctor's appointment to get to.) They got me in and out in a little over an hour! More

Fixing my auto start/stop button Mercedes-Benz of Tacoma was able to fix my auto start-stop button finally and get to the root of the problem which turned out to be my battery. Their Mercedes-Benz of Tacoma was able to fix my auto start-stop button finally and get to the root of the problem which turned out to be my battery. Their service was top-notch and my service advisor James Hatch was excellent and let me know every step of the way. Excellent! More

My wife doesn't think the car was washed though I was asked if I wanted it done. Unsure if requested tire rotation was done as the same wheel is on the front passenger sideas before. asked if I wanted it done. Unsure if requested tire rotation was done as the same wheel is on the front passenger sideas before. More

Superior Service - Jennifer - Ed - Ken -Sarah and Brittany! They help me manage my fleet to the best!! Couldn’t be happier with the excellent care they give Brittany! They help me manage my fleet to the best!! Couldn’t be happier with the excellent care they give More

Excellent service Great service by Oscar Cerna- he greeted us immediately as we walked in the door, with no waiting time. He detailed the service needed and time invol Great service by Oscar Cerna- he greeted us immediately as we walked in the door, with no waiting time. He detailed the service needed and time involved. He kept us updated through the entire process and even had our loaner car ready to go. Very happy to work with him and the experience was very pleasant due to his attention. More