Mercedes-Benz Of Tacoma

Taking advantage of your customers, especially the elderly. We have purchased four Mercedes at Larsons this century. We will carefully consider whether we'll continue to be a customer. During this time we've We have purchased four Mercedes at Larsons this century. We will carefully consider whether we'll continue to be a customer. During this time we've observed the changes in the service department, especially the horrendous turnover. I know that that service representatives have monthly quotas they must meet, which is a terrible disadvantage to the consumer. Look at this way: You spend millions of dollars to get customers into your dealerships so why piss them off when they do. Companies are judged by how they treat their customers after they have made their purchase. Consider Amazon and Nordstroms. I took the vehicle in because the Check Engine light came on. A sensor wasn't working and that turned into a $1,800.00 repairs. I hope the service representative met their sales quota. Since the vehicle is out of warranty, next time I'll get a second opinion elsewhere. There are x-employees of Mercedes who have opened their own shops. More

Very helpful and informative. Stayed patient with me throughout the entire car buying process. Guru is a very nice & smart guy, have recommended a few friends already to get a Mercedes through Larson. throughout the entire car buying process. Guru is a very nice & smart guy, have recommended a few friends already to get a Mercedes through Larson. More

The Best or Nothing Embodied Every time i set foot at this dealership i am immediately treated like the most important person in the room. From service, to sales, to parts. I was Every time i set foot at this dealership i am immediately treated like the most important person in the room. From service, to sales, to parts. I was getting a windshield changed and Erik Bryar was and is always extremely helpful and knowledgeable.. More

So helpful and professional. I cannot believe there are still dealers out there willing to go that extra mile. could not be happier with my purchase still dealers out there willing to go that extra mile. could not be happier with my purchase More

Amazing Service Experience Jason and Sarah have gone the extra mile for me and deserve a RAISE!!! Seriously they are the best and I will recommend everyone who owns a Mercedes Jason and Sarah have gone the extra mile for me and deserve a RAISE!!! Seriously they are the best and I will recommend everyone who owns a Mercedes to go to see them and work with their service department in Fife. Thank you Jason and Sarah! More

I have owned four different Mercedes models over the years all purchased at different dealers from Texas to California to Washington. Mercedes of Tacoma is by far and away the best dealership I have de years all purchased at different dealers from Texas to California to Washington. Mercedes of Tacoma is by far and away the best dealership I have dealt with. From Jay my salesmen to the brand ambassador to the receptionist, you can not go wrong if you decide to purchase your Mercedes in Tacoma More

The service was very prompt and friendly. And they answered all my questions! And thank you for fixing the scratches on my car while you were at it answered all my questions! And thank you for fixing the scratches on my car while you were at it More

Never a let down when I come to the service department. friendly and fast service. The Manager Brandon is always extremely helpful. I would Definitely recommend this place. friendly and fast service. The Manager Brandon is always extremely helpful. I would Definitely recommend this place. More

Service was much better this year. Great work ..Oscar was was pretty good. Knew his job and excellent service. . I do compliment him for restoring my faith at this location. was was pretty good. Knew his job and excellent service. . I do compliment him for restoring my faith at this location. More

Amazing service! Jason was very good at keeping us up to date and informed during the entire process. We always appreciate the stellar service we receive and always re Jason was very good at keeping us up to date and informed during the entire process. We always appreciate the stellar service we receive and always recommend Mercedes-Benz of Tacoma. More