Mercedes-Benz Of Tacoma

Routing Maintenance Brian provided great service. I had added a few services and he called me with new timelines. When I picked up the car, it was clean and ready to go Brian provided great service. I had added a few services and he called me with new timelines. When I picked up the car, it was clean and ready to go. I loved that when Brian brought me the car he identified an engine issue light, let me know, asked if they could resolve it right then or if I would prefer to come back. I opted to fix it before I left and he kept timely updates with status, next steps, and what caused the light to come one. Left within the hour, which I thought was fantastic turnaround from time of the identified new issue and completion to get it fixed. More

Paid to have tires rotated and they were not. I brought it to their attention but no one followed up. Good shop just have to check everything so you don’t pay for what you did not get it to their attention but no one followed up. Good shop just have to check everything so you don’t pay for what you did not get More

Great service and professionalism. Monica provided feedback as credible was being serviced. Exceptional work ethic and very personable. The service provided exceeded my expectation. Good job. feedback as credible was being serviced. Exceptional work ethic and very personable. The service provided exceeded my expectation. Good job. More

Excellent Service and Appointment Timelines Working with Oscar on my new lease MB has been professional and accommodating. The vehicle had airbag lights and pieces to the seat that were of conc Working with Oscar on my new lease MB has been professional and accommodating. The vehicle had airbag lights and pieces to the seat that were of concern. He addressed the challenge with an immediate appointment and was transparent on a timeline that as soon as the vehicle is opened, they would know a repair timeline. As granted, this was done. They are stealth in repairs. The customer service is better than any other luxury line I have worked with so this is very important. Oscar understands we have busy lives and those lives are catered around without hesitation. Visited Jaizon on stopping in, as I am getting ready for an upgrade fairly soon. Always great to deal with Jai in Sales, he makes himself available. Thank you Oscar! Really appreciate what you do for us in Service! More

Great service and dry accommodating. Jason and Troy were a pleasure to buy from and they made sure I was satisfied with my purchase. I would definetly buy from here again a pleasure to buy from and they made sure I was satisfied with my purchase. I would definetly buy from here again More

This dealership is literally the only Benz shop in town. With that said, I have had reason to take my car anywhere else. The service professional I have worked with has been very efficient and prompt With that said, I have had reason to take my car anywhere else. The service professional I have worked with has been very efficient and prompt More

A Service Work quality is always second to none. However, the service advisor felt more like a salesman than anything. Dirty feeling, and worst I have had. Work quality is always second to none. However, the service advisor felt more like a salesman than anything. Dirty feeling, and worst I have had. More

Chris Lee in sales was great to work with. No high pressure & all my questions answered! Troy in finance made all the paperwork easy. Great experience! pressure & all my questions answered! Troy in finance made all the paperwork easy. Great experience! More

Great service and friendly employees. They answered all our questions and helped us find the right vehicle for our family. We came down on three separate occasions and were treated well every time. our questions and helped us find the right vehicle for our family. We came down on three separate occasions and were treated well every time. More

Excellent James Hatch understood my problem and had a solution and it was taken care of with no problem he went beyond the call of duty. James Hatch understood my problem and had a solution and it was taken care of with no problem he went beyond the call of duty. More