Mercedes-Benz Of Tacoma

Recall air bag Service writer Monica was very helpful and eager to please us. Loner car was excellent. Only problem it 90 minutes to wash car after we arrived to pi Service writer Monica was very helpful and eager to please us. Loner car was excellent. Only problem it 90 minutes to wash car after we arrived to pick it up after the repairs were completed. More

Despite an unexpected extra work load, James Hatch and his coworkers did an excellent job getting my Sprinter back to me in a reasonable time. his coworkers did an excellent job getting my Sprinter back to me in a reasonable time. More

Great hospitality from everyone at the dealership. Very easy to work with and overall satisfied to have bought my car from Mercedes-Benz of Tacoma! easy to work with and overall satisfied to have bought my car from Mercedes-Benz of Tacoma! More

Excellent timely service. Jason was very professional and provided great service and was very personable. I had quite a bit of work done and it was completed on time and with e Jason was very professional and provided great service and was very personable. I had quite a bit of work done and it was completed on time and with excellent results. I am extremely pleased with the entire experience. More

Erik was very good but I' glad to be done with Larson Motors Erik Bryar was great; the car wash was very disappointing. $336+ seemed like an excessive amount for an oil change & new wipers + a poor car wash. No Erik Bryar was great; the car wash was very disappointing. $336+ seemed like an excessive amount for an oil change & new wipers + a poor car wash. No one greeted me or directed me to the appropriate station. More

Both cars were serviced well, but took more time to finish the work, due to the complexity of the air bag replacement on the 2012 SLS. finish the work, due to the complexity of the air bag replacement on the 2012 SLS. More

Dramatic improvement Oscar offers excellent customer service. Makes eye contact, communicates clearly, is readily available functions well independently and as part of the Oscar offers excellent customer service. Makes eye contact, communicates clearly, is readily available functions well independently and as part of the team, is kind and thoughtful. More

Love that they look up and greet you when you come in. Other dealers don’t make eye contact, this one did. I like the refreshments in the waiting area. Also, they had a loaner car available just as the Other dealers don’t make eye contact, this one did. I like the refreshments in the waiting area. Also, they had a loaner car available just as they promised when making the appointment. More

Oscar Cerna is the best! Oscar Cerna has been my service adviser for a couple years now and he always does a fantastic job. He is knowledgeable and has always done right by m Oscar Cerna has been my service adviser for a couple years now and he always does a fantastic job. He is knowledgeable and has always done right by me. It's the little things that make the difference. When I got back in my car after my annual service, the 'change the battery in your key' message came on. I went in and told him and he immediately just changed the battery and sent me on my way. I appreciate this level of customer service. Oscar is a true asset to this service drive and dealership. More

Over priced, I don't see any reason to pay for 2 hours of labor to "diagnose" an issue and then the actual repair bill become $100 more than the original quote. I have no issue with the service rep, he was o labor to "diagnose" an issue and then the actual repair bill become $100 more than the original quote. I have no issue with the service rep, he was outstanding More