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Mercedes-Benz Of Tacoma

Fife, WA

4.4
3,043 Reviews

1701-C Alexander Ave E

Fife, WA

98424

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3,043 Reviews of Mercedes-Benz Of Tacoma

December 20, 2023

There was misinformation given to me about how long it would take to replace my fuel pump and was originally told the car would need to be there all day/night so I arranged for a loaner. The day I dropped More

by STEPHANIEBRAZIL15
Recommend Dealer
Yes
Employees Worked With
Oscar Cerna, Oscar Cerna
Dec 20, 2023 -

Mercedes-Benz Of Tacoma responded

Hey Stephanie, we appreciate your patience and feedback! Although we regret the initial confusion, we're pleased that Oscar was able to resolve things for you at Mercedes-Benz of Tacoma. If there's anything else we can do for you in the future, just let us know! Safe travels!

December 20, 2023

I just had a B service done on a 2018 CLA250 on December 5th at 8 AM. Where I didn’t find out until 1215 that it wasn’t an in and out service and that they were going to be keeping my vehicle for an unknown More

by eugenewatson0918
Recommend Dealer
No
Employees Worked With
Oscar Cerna, Oscar Cerna
Dec 23, 2023 -

Mercedes-Benz Of Tacoma responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. SERVICE: Brittany Kuranko Service Manager brittanykuranko@looklarson.com

December 20, 2023

Timely, professional, nice lounge, completed quicker than expected Attention to detail, comfortable area to wait for vehicle, and yummy coffee and snacks. More

by soizik58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz, Liz Davis
Dec 20, 2023 -

Mercedes-Benz Of Tacoma responded

We're glad to know you enjoyed your visit at Mercedes-Benz of Tacoma! It's great that our team was able to provide a timely and professional service. We hope to see you again soon, enjoy the ride!

Dec 20, 2023 -

soizik58 responded

Thanks and I will!

December 20, 2023

Service Advisor, Luke kept me informed and was very helpful! Luke is an excellent advisor More

by SUSANSTEWART4
Recommend Dealer
Yes
Employees Worked With
Luke Stansfield, Luke Stansfield
Dec 20, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for leaving Luke and Mercedes-Benz of Tacoma five stars, Susan! We look forward to seeing you again!

December 20, 2023

It was excellent and communication was awesome. No It's ridiculous to force clients to write a certain amount of words if you want a positive review More

by Carlyapple711
Recommend Dealer
Yes
Employees Worked With
Luke Stansfield, Luke Stansfield
Dec 20, 2023 -

Mercedes-Benz Of Tacoma responded

We're glad to know you had an excellent experience with us at Mercedes-Benz of Tacoma and appreciated our communication. We appreciate your feedback on the review process, too!

December 20, 2023

They were very helpful and answered all my questions and concerns You are being pushy with demand More

by CONNIE.56
Recommend Dealer
Yes
Employees Worked With
Oscar Cerna, Oscar Cerna
Dec 20, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for your feedback and five-star rating, Connie. Please don't hesitate to reach out if there are any concerns we can help with in the future. - Mercedes-Benz of Tacoma

December 20, 2023

The customer service rep was friendly and kept me posted on what was being done and what other future services the car might need. More

by Juliet_cardenas
Recommend Dealer
Yes
Employees Worked With
Oscar Cerna, Oscar Cerna
Dec 20, 2023 -

Mercedes-Benz Of Tacoma responded

Hey Juliet, thank you for the 5-star rating! We're glad to know our team at Mercedes-Benz of Tacoma kept you well-informed about your car's needs. We look forward to serving you again! Safe travels!

December 19, 2023

Took 5 weeks to get an appointment for a b3 service, very Disappointing. Service rep was courteous and easy to work with on the day of scheduled service. More

by Sacharlebois7794
Recommend Dealer
Yes
Dec 19, 2023 -

Mercedes-Benz Of Tacoma responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Brittany Kuranko Service Manager brittanykuranko@looklarson.com

December 18, 2023

After waiting for two months to get my Windshield to the shop schedule appointment got there left my car For windshield install five hours later dealer call me and told me that windshield not installed beca More

by vadimp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Allen
Dec 21, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Brittany Kuranko Service Manager brittanykuranko@looklarson.com

December 17, 2023

When I called to make my appointment, the appointment date was sooner than expected, and the service was completed sooner than expected, and the price I was quoted was exactly what I paid. Thank you. More

by MITJASPER
Recommend Dealer
Yes
Dec 17, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Brittany Kuranko Service Manager brittanykuranko@looklarson.com

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