Mercedes-Benz Of Tacoma

There was misinformation given to me about how long it would take to replace my fuel pump and was originally told the car would need to be there all day/night so I arranged for a loaner. The day I dropped would take to replace my fuel pump and was originally told the car would need to be there all day/night so I arranged for a loaner. The day I dropped it off I was called just 2 hours later with my car done. I was a bit frustrated bc I would have just waited instead of taken a loaner and driven home. But Oscar was phenomenal! He listened to me and arranged for my car to get delivered to me and the loaner picked up. Made a huge difference not having to come back. He was great! More

I just had a B service done on a 2018 CLA250 on December 5th at 8 AM. Where I didn’t find out until 1215 that it wasn’t an in and out service and that they were going to be keeping my vehicle for an unknown 5th at 8 AM. Where I didn’t find out until 1215 that it wasn’t an in and out service and that they were going to be keeping my vehicle for an unknown amount of time. The overall operation of the service was unsatisfactory! For starters I had to wait months just to get my car in . And to get there and they don’t have something as simple as a light bulb where they had to keep my car and a week and a half. And when it was returned, no washing, no vacuum and I went in the trunk, couldn’t even return the light cover to the right rear light section where I’m assuming that’s where the repairs were performed. Also didn't replace the windshield wipers and there's no telling what else. Monica and Oscar were amazing through this unfortunate incident. V/R More

Timely, professional, nice lounge, completed quicker than expected Attention to detail, comfortable area to wait for vehicle, and yummy coffee and snacks. expected Attention to detail, comfortable area to wait for vehicle, and yummy coffee and snacks. More

Service Advisor, Luke kept me informed and was very helpful! Luke is an excellent advisor helpful! Luke is an excellent advisor More

It was excellent and communication was awesome. No It's ridiculous to force clients to write a certain amount of words if you want a positive review No It's ridiculous to force clients to write a certain amount of words if you want a positive review More

They were very helpful and answered all my questions and concerns You are being pushy with demand concerns You are being pushy with demand More

The customer service rep was friendly and kept me posted on what was being done and what other future services the car might need. on what was being done and what other future services the car might need. More

Took 5 weeks to get an appointment for a b3 service, very Disappointing. Service rep was courteous and easy to work with on the day of scheduled service. Disappointing. Service rep was courteous and easy to work with on the day of scheduled service. More

After waiting for two months to get my Windshield to the shop schedule appointment got there left my car For windshield install five hours later dealer call me and told me that windshield not installed beca shop schedule appointment got there left my car For windshield install five hours later dealer call me and told me that windshield not installed because they don’t have windshield . No words what kind of people working over there. More

When I called to make my appointment, the appointment date was sooner than expected, and the service was completed sooner than expected, and the price I was quoted was exactly what I paid. Thank you. date was sooner than expected, and the service was completed sooner than expected, and the price I was quoted was exactly what I paid. Thank you. More