Meador Chrysler Dodge Jeep Ram

As someone who generally purchases a new car every one or two years, this is my first complaint. Upon arriving at the dealership, I was assured that everything would be prepared and ready for a smooth tra two years, this is my first complaint. Upon arriving at the dealership, I was assured that everything would be prepared and ready for a smooth transaction. However, this was far from the truth. I ended up spending nearly 2.5 hours waiting, dealing with a rude finance department and an even worse “sales Manager”. I had to leave and the Jeep was going to be delivered. The Jeep had 10 miles on it. The vehicle arrived 4 hours later, despite the fact that I live only 30 miles away. To make matters worse, it had accumulated 68 miles on the odometer. Next the fuel gauge was malfunctioning, unable to reach a full reading. On the third day of ownership, the Jeep broke down, indicating an empty tank, despite previously displaying just under a full reading. Seeking resolution, I promptly contacted my salesman, Terry, expecting assistance and guidance. However, to my disbelief, he suggested that I "find the nearest Jeep dealer" and have the vehicle repaired. Such a response is unacceptable, people buy new cars so they won’t have the used car lot experience. Faced with this behavior, I requested to return the vehicle within the legal window of 7 days, as guaranteed by Texas law. Astonishingly, the “sales manager” Brenden, stated that I now "own" the vehicle and the only option would be to trade it in. This is just a few days after purchase. Today I brought the Jeep into the service department, hoping for some semblance of resolution. While they acknowledged the presence of a problem, and Rami was great to work with, and after a week, Rami did find me a loaner vehicle. My experience with Rami has been 5 star. I raised my concerns to the GM, including sharing a text message where the sales managers “laughed” when I requested the missing paperwork for the vehicle when it was delivered. Sending me laughing emojis.Nothing like the corner used lot treatment when purchasing a new vehicle. Every new vehicle I have purchased came with assistance setting up everything like Wi-Fi, SiriusXM trial and a basic overview of the tech features. This was not provided by Meador. As a customer who frequently purchases new vehicles, this is a first for me. Typically, dealerships bend over backward to provide excellent customer service, going the extra mile to ensure customer satisfaction. Unfortunately, the same cannot be said for Meador Dodge Chrysler Jeep. It is abundantly clear that this dealership does not value local business or make any effort to provide even a basic level of service. More

She was wonderful love her very nice person thanks for her hard work will see y’all soon her hard work will see y’all soon More

Don was amazing I got the car I REALLY wanted and he made it easier. I put our time was average because Don did so much to help us and getting a car is never going to be “easy” he did the best and I drove of it easier. I put our time was average because Don did so much to help us and getting a car is never going to be “easy” he did the best and I drove off with my car. More

Love my Promaster! Meador gave me the deal I wanted on the exact vehicle I wanted. Terry and Don did a great job, it was quick and easy. I highly recommend them and Me Meador gave me the deal I wanted on the exact vehicle I wanted. Terry and Don did a great job, it was quick and easy. I highly recommend them and Meador for your next vehicle purchase. More

False promises, lies, blame and circle talking explanations are all I received during my 6 month ordeal with the service department. Very dissapointed. Almost everything I was ever told ended up explanations are all I received during my 6 month ordeal with the service department. Very dissapointed. Almost everything I was ever told ended up being untrue. I was very patient and kind to the service advisor Jose Hernandez and the service manager Chris Larkin since last September. This week I finally escalated my complaint. Instead of resolving the issue, I was told to take my truck somewhere else. When I picked it up, I discovered not only did they not do the work on the recalls, but they listed parts on my repair order that were never installed on the truck. This place needs to be overhauled from the top down. More

Service manager does not do his job, neither do the technicians. Our truck has been at the dealership more than in our driveway in the last 8 months and the manager doesn't know anything about what the technicians. Our truck has been at the dealership more than in our driveway in the last 8 months and the manager doesn't know anything about what the timeline for repairs is (more than 5 times in 8 months - for extended periods of time). Most recent instance of poor service - they have had it 10 days and they haven't even ordered parts, or made contact with the insurer to resolve issues. They do not return calls or offer any courtesy vehicles and will not work with your insurance company - but use them as an excuse as to why they are not productive. Mr Christopher Michael Larkin - service manager will say what he thinks you need to hear to diffuse your anger and frustration with him - but he sure doesn't know how to do his job! No one in the service department returns calls to vehicle owners, and no one seems to know what's going on in their department. I had to demand to wait on hold for nearly 2 hours just to speak with Mr. Larkin and begin to address why they are not doing the repairs.When I reached him - he knows nothing about this vehicle or its status when it's been there for more than 10 days? After 8 months of attempting to work with them through these problems & attempting to reach out technician without resolution I have begun filing complaints with corporate offices and government agencies. Larkin responds with more lies. If he wished to retain our business, he wouldn't have asked us to pick up our vehicle after I filed complaints. If there were an option to give ZERO STARS, I would have chosen it. More

It was easy to find the vehicle we were looking for on the web site. the web site. More

Every process was easy and stress free. There was no back and forth. I’ve been looking 2 months for a truck. I wish I would have known and talked to Steve before wasting my time with all th There was no back and forth. I’ve been looking 2 months for a truck. I wish I would have known and talked to Steve before wasting my time with all the other dealerships. More

Salesman was easy to deal with. Finance was quik.Gentleman who explained the cab compartment accessories was very thorough and understanding. GIVE HIM A BONUS. We made a late purcha Finance was quik.Gentleman who explained the cab compartment accessories was very thorough and understanding. GIVE HIM A BONUS. We made a late purchase an he was excellent with plenty of patience for our country hic lack of knowledge. needless to say we completed the purchase way past closing time. More

Don was easy to dealt with and he made it simple on the negotiating of the purchase. negotiating of the purchase. More