Mccord's Vancouver Toyota

Very disrespectful of customers time. Horrible customer service. 1. They were purchasing my car from me. We made an appointment for 2:30 on a Saturday. I was there on time. They made m Horrible customer service. 1. They were purchasing my car from me. We made an appointment for 2:30 on a Saturday. I was there on time. They made me wait 15 min. 2. We sign all the paperwork and I give them the keys. They THEN tell me they, "don't cut checks on Saturdays." So I would have to come back on Monday to get my money. 3. Then they expected me to walk away with NOTHING in writing. No IOU, no nothing. I give them my car, keys sign over the title and I'm supposed to walk away with nothing but a promise? 4. They should have told me they don't issue checks on Saturdays BEFORE I made the appointment so I would have the option to make other arrangements. 5. I was told my check would be waiting for me Monday after noon, so I show up at 1:30. No one knows what I'm talking about. Someone says it will be 15 min. 25 min later, I go back to the manager and remind them that I'm on my lunch break and I've already been waiting longer than promised. He goes away, comes back and tells me it will be another 30 min because the person who writes the checks is on her lunch break. So now I have to come back a THIRD TIME to get my check because I don't have 2 hours for a lunch break to sit and wait all day for them. I complained to the manger and his apology was less than sincere. It was resentful at best. No regard for my time at all. Complete disrespect. I hope I never have to do business with this place again. More

Misinformed Toyota Services With 2 Year Toyota service I only got one oil change done by this folks! Information wasn't related to me properly! They just said it's in the policy With 2 Year Toyota service I only got one oil change done by this folks! Information wasn't related to me properly! They just said it's in the policy from the receipt! More

waste of time Terrible staff very uninformed . They like to make you wait for hours on end . Simple things like getting plates took them 1 month then they installed Terrible staff very uninformed . They like to make you wait for hours on end . Simple things like getting plates took them 1 month then they installed them backwards . Took 16 hours to get any real manager on phone . Save yourself time and trouble go to another toyota dealer More

Traditional Shysters This will be your experience : - Will have you apply for credit before discussing price or if they even have your car in stock. - Will add a $541 de This will be your experience : - Will have you apply for credit before discussing price or if they even have your car in stock. - Will add a $541 dealer advertising fee to your price and a $9 gasoline charge. If you question this, they will say they personally, their parents and grandparents paid these fees. It's just something everyone pays. - Will disappear for 10 min at a time getting "approval from their manager" for every little thing. -Will guilt trip you saying they are losing money on the deal and selling it at a loss. - Will not disclose cash back or low APR promotions from the manufacturer. If you bring it up, they will say they are already losing money on the car and not sure they can honor them. -Will constantly pressure you with "Do we have a deal?!" These are time wasting manipulations straight out of the Shyster Car Salesman 101 playbook. I walked out but at least I have had some good laughs with friends about it. I feel sorry for the people who fall for it and get bilked out of thousands. More

Absolutely does the best. I had a few issues other dealers just put it off as that's just the way the car is. I figure find a dealer who doesn't give me that answer but actual I had a few issues other dealers just put it off as that's just the way the car is. I figure find a dealer who doesn't give me that answer but actually tries to figure out the problem. They did and guess what that wasn't the way the car is. I recommend this dealer to anyone. More

Bad service job This dealer doesn't have nitrogen for the tires. They tried to sell me a new steering shaft at 78,000 miles, something which no other dealer told me. This dealer doesn't have nitrogen for the tires. They tried to sell me a new steering shaft at 78,000 miles, something which no other dealer told me. I just moved here, but it's obvious they want to make money of you. For just a few hours they charge a ton of labor. Definitely more expensive than Sacramento California and Boise Idaho. They didn't fix a lose end of the front and didn't offer a service plan for $80,000 miles, something that all other dealers do. Stay away from this Toyota dealer. More

"Terrible service" It is a hassle to get dash light checked!! They cant work with your schedule and ask to get the dash light check they indicated it would take 2 to 3 h It is a hassle to get dash light checked!! They cant work with your schedule and ask to get the dash light check they indicated it would take 2 to 3 hours! More

Service Kris, a service reps, assisted my husband and I with our Toyotas with integrity. Les drives you home and back if need be. Thank you. Kris, a service reps, assisted my husband and I with our Toyotas with integrity. Les drives you home and back if need be. Thank you. More

Poor representation of the Toyota brand. Save yourself the trouble and go somewhere else. Bought a 2014 XLE Sienna new. (It's my second new sienna as my old one was a 2004 from a different Save yourself the trouble and go somewhere else. Bought a 2014 XLE Sienna new. (It's my second new sienna as my old one was a 2004 from a different dealership.). Had 2 free years of oil changes on my 2014. Took it in for my last oil change and after an 1 hour 45 minute wait, thought I'd check to see if it was done. Nope. Hadn't been started. Completely missed. Said they would get it back right away and sorry about the error. I didn't have another hour to give. They ended up sending me a credit for the unused oil change because coverage was up and I went somewhere else paying out of pocket. Final straw happened today. My car was bought 2 years and 4 months ago. I've put on about 47000 miles on it. I have it sitting at another shop because the alternator went out. After a few estimates, this is a 700 repair. I called Toyota to see if they could meet me half way as I knew the warranty was 3 years/36000 miles. While I hit the 3 year mark-I was out of luck with the miles. Now I'm out an extra $700. Save yourself. Go somewhere else. More

Bought Company Trucks Overall experience was fantastic. They had one truck we wanted and had the other delivered within 2 days. We also had custom tonneau covers ordered an Overall experience was fantastic. They had one truck we wanted and had the other delivered within 2 days. We also had custom tonneau covers ordered and received within their delivery date. Very pleased with time frame and service. More