Mccord's Vancouver Toyota

Used car ripped out of my granddaughters arms We thought we had finally found a fair friendly dealer and dealership to do our car business at. With our experience we suggested it to our granddaug We thought we had finally found a fair friendly dealer and dealership to do our car business at. With our experience we suggested it to our granddaughter who was in a car accident and totaled her car just days after we traded in our Camry for an Avalon. She quickly found out our car was still available and was very interested in buying it. After hours of phone calls and texts she received a phone call saying her offer had been accepted and to come in and fill out the papers and she could drive it home that night. Her parents came with her and helped with all the paperwork and after a credit check and a loan approval and putting half of the value down, two and a half hours had passed. Murray, our salesman, came out from the offices and told her "sorry it was sold." How can you sell a car to someone else after you are told it was still available and that your offer was accepted and to come in and sign the final papers and you can drive it home. You do everything the right way and they cheat you out of a deal and sell it to someone else. I called a few other car dealers and they say once your offer was accepted and you are in their dealership filling out the papers that no other offer would be considered until you have either changed your mind or maybe decided on another car. I have turned in a complaint to the Attorney Generals office and will never do business or refer your dealership to anyone ! I still can't believe that you are doing business like this. More

The best Toyota Dealer Around!!! Purchased quite a few cars from here, and experience has always been top notch, no pressure sales, good prices, and friendly faces :), also with any i Purchased quite a few cars from here, and experience has always been top notch, no pressure sales, good prices, and friendly faces :), also with any issues they always worked on it to take care of it in best possible way, also shout out to parts department , great guys, will buy from again when the time calls!!! More

Surprised and pleasantly surprised Emily was a superb sales associate. She showed us several vehicles and always had a "no problem" or "it's my pleasure attitude. We were up front reg Emily was a superb sales associate. She showed us several vehicles and always had a "no problem" or "it's my pleasure attitude. We were up front regarding with another dealership and she was not offended or put off. Emily made the buying experience enjoyable. No pressure from Emily to buy right then. I wouldn't lose an employee like Emily. More

Great car buying experience My husband and I had a wonderful car buying experience at McCords with Emily. She made everything so easy and was patient with us while we made our de My husband and I had a wonderful car buying experience at McCords with Emily. She made everything so easy and was patient with us while we made our decision. More

Great experience purchasing a car. When we went to McCord's Toyota to consider purchasing a car we were treated better than a member of the family. Murra­y Skillestad was very helpful When we went to McCord's Toyota to consider purchasing a car we were treated better than a member of the family. Murra­y Skillestad was very helpful in assuring we made the right car for our needs. More

New truck Traded in my old Tacoma for a new one. Matthew was knowledgeable and helpful and the truck was ready to pick up the next morning. He spent considerabl Traded in my old Tacoma for a new one. Matthew was knowledgeable and helpful and the truck was ready to pick up the next morning. He spent considerable time with me explaining the various details and systems on the truck. More

Best costumer service My wife and I we visit to learn about new Toyota's , we meet Miguel ask me few questions, and I say Toyota Camry, he show me about couple models, and My wife and I we visit to learn about new Toyota's , we meet Miguel ask me few questions, and I say Toyota Camry, he show me about couple models, and we find a beautiful brand new car!!!!! Thank you again great job. More

Great dealership to deal with. I found the Highlander my Wife wanted at this dealership. . Unfortunetly it was over 600 miles away in another state. Vancouver Toyota went the extra I found the Highlander my Wife wanted at this dealership. . Unfortunetly it was over 600 miles away in another state. Vancouver Toyota went the extra mile and helped me all the way from the purchase to registering the vehicle . They sent the requested paperwork to my home town Department of Motor vehicles as requested. The price including delivery was well under any other Toyota dealership within thousands of miles. You cannot beat the quality of Toyota. More

Cares more about the dollar that the customer I have taken my Toyota to this dealership several times, and each time I have left frustrated and disappointed. My most recent visit was the most dis I have taken my Toyota to this dealership several times, and each time I have left frustrated and disappointed. My most recent visit was the most disappointing. I drive a new car with a warranty because I do not like surprises, especially overpriced charges for vehicle repairs. I recently took my 3 year old vehicle in because the check engine light was on. After explaining to them that the light had been on for a very short time and there was no change in the way the car was driving, they make me sign a waiver that I will pay their "diagnostic fee" of $128.00 if the problem ends up being the result of something I did to the car. When I returned to pick up the car, I was charged almost $180.00 to for the diagnostic fee and to replace a gas cap- the current gas cap had a seal that was bad and therefore needed to be replaced. After calling 2 other dealerships, I was informed that this is one of the most common reasons for a check engine light to come on and therefore the first thing they check when having a car brought in to their department for this reason. Both dealerships also informed me that not only would they NOT have charged their customer for the diagnostic fee, they would have advised the customer of this issue and offered them the option to have the computer reset at no charge to see if this would correct the problem before doing anything further and charging the customer an outrageous amount of money. The service manager spoke with me and her response was that they do not do this because they do not want the customer to have to return a second time for the same issue if a loose gas cap happens to not be the problem. As a customer, I feel as though this translates to we would rather make $180 than to give you the option of solving a very common, simple problem for free, which is what I believe to be the best customer service and the type of service that makes me feel as though they have my best interest in mind and would make me want to return to them in the future. The customer service manager did work with me to decrease the cost, but I still ended up paying way more than what I should have. In short-I guess this is not the dealership for me and if you feel the same way, it is not the dealership for you either. Guess I will be making the trip across the river from now on. I will trade convenience for good customer service. More

Nice as can be The guys at the dealership were as nice as could be and helped me pick out a new car at my discretion. No pressure, just showing me what is what and t The guys at the dealership were as nice as could be and helped me pick out a new car at my discretion. No pressure, just showing me what is what and told me the differences in cars. Appreciate the hospitality! More