Mccord's Vancouver Toyota

Lost of trust, credibility and extremly rude customer servic We had worked with the team via email and cell to confirm and agree with the managers approval of a quote for dealership discounts and rebates on a pa We had worked with the team via email and cell to confirm and agree with the managers approval of a quote for dealership discounts and rebates on a particular vehicle where we would come in today to select. A different general manager, Nate, refused to honor that agreed price today that was approved by the manager the day before, had poor customer service, mocking an apology and saying the price we see online is a mistake and our written agreement is a mistake which they he would not honor. WORST experience ever, sales team and general manager were rude, lost credibility and are overall liars. This is NOT an honest family friendly establishment that acknowledges their mistakes nor do they seek to correct through honoring agreements/ maintaining customers trust. It is NOT ok to CHEAT, add CLICKBAIT TO your website, or LIE. More

Excellent service! We came in twice and the first time we were helped by Tyson Reed and he really took the time to help us look for what we really wanted. He spent a few We came in twice and the first time we were helped by Tyson Reed and he really took the time to help us look for what we really wanted. He spent a few hours with us even though we didn’t buy that day. He was super friendly and not what I was expecting for my first car buying experience! A few weeks later we came back and specifically made sure he was going to be there to help us pick out our new truck that we did buy! It was just overall a great experience! More

----- Purchased a 2008 corolla, overall it was good experience, no pressure, skiler was easy to work with. I like their five day return policy. Great job Purchased a 2008 corolla, overall it was good experience, no pressure, skiler was easy to work with. I like their five day return policy. Great job by skiler and Maryann in finance. Clyde More

Bought a 2017 Highlander Today was the second car that I have bought from Jeff Williamson (Chef Jeff) no pressure and extremely easy to work with. We love our cars. 2014 Corol Today was the second car that I have bought from Jeff Williamson (Chef Jeff) no pressure and extremely easy to work with. We love our cars. 2014 Corolla and now this one. More

Beware of Trading anything in at this dealer!! IF YOU ARE LOOKING TO TRADE IN YOUR CAR HERE BEWARE and READ THIS!!! Went on Vancouver Toyotas website to have my vehicle appraised. On their web IF YOU ARE LOOKING TO TRADE IN YOUR CAR HERE BEWARE and READ THIS!!! Went on Vancouver Toyotas website to have my vehicle appraised. On their website they are endorsed and affiliated with Edmunds used car trade in value. I presented them with what their own websites numbers gave me and they were not willing to honor them. I was offered thousands less (5k to be exact). This is for a 2017 car with 7k on the clock. As a consumer we are supposed to trust what is on a merchants website and are supposed to feel safe with the methods they use to conduct business. STAY AWAY FROM THIS DEALERSHIP! They don’t honor prices given on their own website!!! Plenty of other Toyota dealerships out there! Do your research! Thanks,Kayvon More

The Service Department lies to the customer!!!!! They told me (a bold faced lie) that my wife signed the estimate for the diagnostic charges. No paperwork was ever signed by her :( Dishonest service They told me (a bold faced lie) that my wife signed the estimate for the diagnostic charges. No paperwork was ever signed by her :( Dishonest service department. More

Such Great People Austin N. went above and beyond when I was getting my oil changed this morning! I wanted a spoon so I could eat my breakfast while I waited and there Austin N. went above and beyond when I was getting my oil changed this morning! I wanted a spoon so I could eat my breakfast while I waited and there weren’t any, which was fine! But then out of no where Austin came up and had found me a spoon. Every time I come to McCords I have a great experience and today was no different, thanks to Austin! More

Great service I had the pleasure of having Dom as my salesman, who was absolutely fantastic. Would recommend to anyone buying at McCord Toyota . No matter Day ,nigh I had the pleasure of having Dom as my salesman, who was absolutely fantastic. Would recommend to anyone buying at McCord Toyota . No matter Day ,night , day off, after hours , he was all over getting prices and answering questions promptly . Outstanding service and very pleased with my car buying experience . I appreciate all the hard work. More

Brand new car, $0 down-Best car buying experience ever! Thank you Miguel G. & your team! My first brand new car, first $0 down, and first most calming and relaxing car buying experience. Can't wait to bring Thank you Miguel G. & your team! My first brand new car, first $0 down, and first most calming and relaxing car buying experience. Can't wait to bring my brother for you to help get his own car today. Truly a great experience! More

three months, no license plates, had to get them ourselves We had the worst experience. Also for reference, we are buyers from Oregon. We had purchased a new 2017 Toyota Camry in June, and we moved shortly We had the worst experience. Also for reference, we are buyers from Oregon. We had purchased a new 2017 Toyota Camry in June, and we moved shortly after. When we were aware of our move in July, we immediately reported our address change to the staff members at the dealership (four times to four DIFFERENT staff members). It had been days, then weeks, then months... and there was still no sign of our license plates. We had gone through three trip permits, and we still didn't have our license plates! Our vehicle spent more time parked then driven due to the expiration of our trip permits. After contacting staff member after staff member because there was no sign of our plates, they finally told us they needed us to do a VIN inspection at the DMV and then come to the dealership to get our plates. We did all that, but then they didn't have the plates ready, so they said they will mail it to us when they have the plates. But guess what they did?? They mailed it to the wrong address, and now it's lost in transit. After a month of waiting and not hearing back from them, we called again (three times) and went there. Instead of telling us that we needed to do a transfer of plates, they were silent until we contacted them. We finally got so fed up after feeling like as though our patience and kindness had been taken advantage of. We went to the dealership to express our experience to the management staff, and they didn't seem to take us seriously at all (condescending demeanor, giggling) until I had to raise my voice to draw the attention of those around us. They finally did the DMV paperwork on the spot and gave us a check so that we can go to the DMV and get the license plates ourselves. So after three months, we finally have license plates after having to do mostly everything. McCord's Vancouver Toyota claims to commit to "complete customer satisfaction providing a timeliness, transparent, and tailored sales experience; ensuring a truly exceptional experience that not only meets, but exceeds our client's expectations; and working together as a high-performance championship team offering unparalleled service excellence." From our experience, the hypocrisy in their misson statement is just astounding. While the saleperson, Loc Nguyen, and customer service rep, Gabriella Sanchez, were absolutely delightful and helpful, the rest of the staff were lacking. The lack of teamwork and accountability between management staff and office (paperwork) staff was what ultimately led to our situation. If you want to purchase a Toyota vehicle, I recommend going to a different Toyota dealership, such as Ron Tonkin Toyota on 122nd in Portland. TLDR: three months, no license plates, had to get them ourselves, horrible service & experience. I honestly get better customer service at Wal-Mart. More