McRee Ford, Inc.

Unscrupulous / Untrustworthy Mcree Ford was unable to perform basic services, such as measure battery amperage and tire depth, which was the main reason for bringing in the vehicl Mcree Ford was unable to perform basic services, such as measure battery amperage and tire depth, which was the main reason for bringing in the vehicle. In addition, they damaged the tailpipe in such a manner, it made the car unable to be driven. Then the McRee Ford technician and service consultant (Craig Decker) lied about it, falsely accusing my son of riding over a curb and causing the damage prior to bringing in the Vehicle and harassing my wife and son in the service center as they were told to come pick up the car because nothing we asked them to check was wrong. The shop foreman (Brian Callahan) finally admitted to damaging the pipe, but roadblocked us by only willing to pay for labor ($110) and making me pay for the part ($140), I accepted just to get my car back after a week in the shop so I don't ever have to see Mcree Ford again. In addition to damaging the vehicle, the technician was so poor, he was unable to even measure the tire depth properly on our car and it took the shop foreman to verify that we in fact do need tires. However, I will not be getting them there. The service consultant (Craig Decker) even had to be told 3 times that he was to check the battery amperage, tread depth and bumper clips. He put wrong information on the service records and stated the battery needed to be jumped and we installed bumper clips that needed to be inspected. The truth was McRee Ford told us the clips may have fallen off and I needed them to verify. Additionally, we were previously told by Mcree Ford at our prior appointment the battery needed immediate service, but that proved to be wrong. The worst part is they never even attempted to contact my wife and son to apologize for harassing them and lying about the damage or falsely accusing them of causing the damage. More

how many mechanics do you need to hire? Honestly, get your car looked at elsewhere if you need any repairs done on time. I have tried to get a hold of service in the past and nobody would an Honestly, get your car looked at elsewhere if you need any repairs done on time. I have tried to get a hold of service in the past and nobody would answer the phone, instead I would wait so long that it would get routed back to the Secretary again just to be transferred a second and third time. I ws finally contacted 4 days after the contact date (which was also the date they said it would be looked at, which was 3 business days after I left it off) just to be notified my car had not been looked at yet. It would be another week without my vehicle at least. This is the worst service I have received from a dealership of any kind. I switched to Ford from Dodge because my dodge was in the shop more often but at least CL dodge got it back in 2-3 business days, always answered my calls, and always delivered on their word. Don't do your work here, buy from autonation down the road, better customer service and they really try to keep you happy More

McRee Ford is HORRIBLE! When my 2010 F150 transmission McRee Ford is HORRIBLE! When my 2010 F150 transmission started experiencing significant issues including jumping from gear to gear, RPM’s shooting o McRee Ford is HORRIBLE! When my 2010 F150 transmission started experiencing significant issues including jumping from gear to gear, RPM’s shooting over to redline, etc. I called McRee and made an appointment with the promise that it would only take a day or two. My wife and I rearranged our work scheduled to drop the truck off at McRee. However when I arrived for the "scheduled appointment" I was told that the only get have it look at (for potential warranty work) was to “get it in line” and it would be 5 to 7 work days BEFORE they could even look. When I requested a loner car to get me through the waiting period, I was told no. Therefore, after being extremely concerned about the low millage transmission problems McRee Ford made it much worse by making promises they could not keep. Now I need to find another Ford dealer that cares about his or her customers. More

I was in the market for a Ford Fusion Titanium Hybrid and was in contact with salesmen from all over the state of Texas. James Tillman sent me a quote, an out-the-door price, and never wavered from it. Bec was in contact with salesmen from all over the state of Texas. James Tillman sent me a quote, an out-the-door price, and never wavered from it. Because of his non-pressure style and being honorable to his word, I bought from him even though it meant flying from Dallas to Houston to seal the deal and pick up the vehicle. When I arrived, James went above and beyond by picking me up at the airport. We arrived at the dealership and he had already given my papers to the finance department to speed up the process as I needed to drive back to Dallas that evening. I inspected the vehicle and noticed that there was a door ding and a small scratch on the wheel well, both of which James had expediently fixed. No one there pressured me to purchase additional items and the finance part went smooth. When the deal was sealed, James took me to my new car and noticed there were dirty marks on the inside ceiling. He immediately had a crew clean it. Throughout the whole process, James was professional and very personable. I've done business with many car dealerships and salesmen in the past, and I can honestly say my experience with James at McRee Ford was a pleasant, refreshing change, and ultimately rewarding as I got everything that we had agreed upon as well as first-class service. Whether you live in the proximity of Dickenson, TX or not, I highly recommend getting your next vehicle from James Tillman at McRee Ford. More

I had a horrible experience at McRee Ford. My truck was in there for 3 week they never once called to update me. After two week I started calling every day, it was always promised it would be ready the nex in there for 3 week they never once called to update me. After two week I started calling every day, it was always promised it would be ready the next day. This whole time they charged me for a rent a car witch totaled $852.00. Finally when it was ready I took my truck and three days later the same transmission problem started happening again. This time I took it to another dealership, there is no way the Customer Service can be this bad at the new dealership. I have had many Ford vehicles, and most of the dealers I have dealt with have gone out of their way to try and help customers, and to solve customer problems. This is not how I felt at McRee. I would highly recommend that you go to another dealer, especially if you have warranty work. More

No one rushes you, everyone is friendly, honest. We have purchased several vehicles from McRee Ford. You couldn't ask for a better group of people to work with on getting a great deal and backing whatever purchased several vehicles from McRee Ford. You couldn't ask for a better group of people to work with on getting a great deal and backing whatever they sell. More

I had a horrible experience at McRee Ford. I felt that the Service Advisor had no personality whatsoever, and I felt that he, along with the mechanic, went out of their way to deny my claim. I have had ma the Service Advisor had no personality whatsoever, and I felt that he, along with the mechanic, went out of their way to deny my claim. I have had many Ford vehicles, and most of the dealers I have dealt with have gone out of their way to try and help customers, and to solve customer problems. This is not how I felt at McRee. I would highly recommend that you go to another dealer, especially if you have warranty work. More