McRee Ford, Inc.

McRee Ford is HORRIBLE! When my 2010 F150 transmission McRee Ford is HORRIBLE! When my 2010 F150 transmission started experiencing significant issues including jumping from gear to gear, RPM’s shooting o McRee Ford is HORRIBLE! When my 2010 F150 transmission started experiencing significant issues including jumping from gear to gear, RPM’s shooting over to redline, etc. I called McRee and made an appointment with the promise that it would only take a day or two. My wife and I rearranged our work scheduled to drop the truck off at McRee. However when I arrived for the "scheduled appointment" I was told that the only get have it look at (for potential warranty work) was to “get it in line” and it would be 5 to 7 work days BEFORE they could even look. When I requested a loner car to get me through the waiting period, I was told no. Therefore, after being extremely concerned about the low millage transmission problems McRee Ford made it much worse by making promises they could not keep. Now I need to find another Ford dealer that cares about his or her customers. More

I was in the market for a Ford Fusion Titanium Hybrid and was in contact with salesmen from all over the state of Texas. James Tillman sent me a quote, an out-the-door price, and never wavered from it. Bec was in contact with salesmen from all over the state of Texas. James Tillman sent me a quote, an out-the-door price, and never wavered from it. Because of his non-pressure style and being honorable to his word, I bought from him even though it meant flying from Dallas to Houston to seal the deal and pick up the vehicle. When I arrived, James went above and beyond by picking me up at the airport. We arrived at the dealership and he had already given my papers to the finance department to speed up the process as I needed to drive back to Dallas that evening. I inspected the vehicle and noticed that there was a door ding and a small scratch on the wheel well, both of which James had expediently fixed. No one there pressured me to purchase additional items and the finance part went smooth. When the deal was sealed, James took me to my new car and noticed there were dirty marks on the inside ceiling. He immediately had a crew clean it. Throughout the whole process, James was professional and very personable. I've done business with many car dealerships and salesmen in the past, and I can honestly say my experience with James at McRee Ford was a pleasant, refreshing change, and ultimately rewarding as I got everything that we had agreed upon as well as first-class service. Whether you live in the proximity of Dickenson, TX or not, I highly recommend getting your next vehicle from James Tillman at McRee Ford. More

I had a horrible experience at McRee Ford. My truck was in there for 3 week they never once called to update me. After two week I started calling every day, it was always promised it would be ready the nex in there for 3 week they never once called to update me. After two week I started calling every day, it was always promised it would be ready the next day. This whole time they charged me for a rent a car witch totaled $852.00. Finally when it was ready I took my truck and three days later the same transmission problem started happening again. This time I took it to another dealership, there is no way the Customer Service can be this bad at the new dealership. I have had many Ford vehicles, and most of the dealers I have dealt with have gone out of their way to try and help customers, and to solve customer problems. This is not how I felt at McRee. I would highly recommend that you go to another dealer, especially if you have warranty work. More

No one rushes you, everyone is friendly, honest. We have purchased several vehicles from McRee Ford. You couldn't ask for a better group of people to work with on getting a great deal and backing whatever purchased several vehicles from McRee Ford. You couldn't ask for a better group of people to work with on getting a great deal and backing whatever they sell. More

I had a horrible experience at McRee Ford. I felt that the Service Advisor had no personality whatsoever, and I felt that he, along with the mechanic, went out of their way to deny my claim. I have had ma the Service Advisor had no personality whatsoever, and I felt that he, along with the mechanic, went out of their way to deny my claim. I have had many Ford vehicles, and most of the dealers I have dealt with have gone out of their way to try and help customers, and to solve customer problems. This is not how I felt at McRee. I would highly recommend that you go to another dealer, especially if you have warranty work. More

I was assured that I was getting the best deal possible. As it turned out I beat the deal by $4000 dollars. Bought at Mac Haik. As it turned out I beat the deal by $4000 dollars. Bought at Mac Haik. More