McGrath Honda of Elgin

The service is excellent and fast. The people are always very friendly and helpful. I give them 10 stars! The people are always very friendly and helpful. I give them 10 stars! More

Car ready when promised. Technician stays in touch along the way. Warm and friendly environment. Technician stays in touch along the way. Warm and friendly environment. More

Purchased a used 2015 Jeep Wrangler from them on 1/14/23 that was on their lot for a little over a month. Drove it home and check engine light came on the next day, 1/15/23. Took the Jeep to Autozone for a that was on their lot for a little over a month. Drove it home and check engine light came on the next day, 1/15/23. Took the Jeep to Autozone for a check engine diagnosis and the code was a P0305 meaning misfire for cylinder 5. Took the Jeep back to Mcgrath on 1/16/23 and they gave me a loaner car as they "inspected" the issue. Was not kept in the loop until 1/20/23, was told they "replaced" the spark plug and injector, but the problem still persisted. Was told they may have to replace the engine with a used one. Left out of the loop until 1/25/23 and I had seen the Jeep parked in their back lot as I've driven by multiple times on I-90. Called multiple times but got the run around until we finally got a hold of the Used car sales manager. He informed me that they do not want to fix the engine issue and they will just buyback the vehicle and cancel the contract. This would leave us without a vehicle and multiple credit hits. We never actually agreed to them buying back the vehicle, they just took it upon themselves that that was the solution. It also makes you wonder how many of their other used cars on their lot have similar issues. The fact that they sold the car even though they most likely knew about its issues is concerning. Did not receive a single apology or anything for inconvenience either, quite disappointing from a reputable corporation. More

I brought my car to get serviced yesterday and Jason helped me. He was awesome to work with.. helped me. He was awesome to work with.. More

Great Service, the service provider Luis was very friendly and helpful. I was on a time limit because I had to be somewhere and they got all the work done pretty fast. Excellent customer service. friendly and helpful. I was on a time limit because I had to be somewhere and they got all the work done pretty fast. Excellent customer service. More

Good explanations, plenty of service availability. Nice to get in quick when I have the opportunity. Nice to get in quick when I have the opportunity. More

Everything was great. My wife was thrilled with the excellent detailing done on her car. My wife was thrilled with the excellent detailing done on her car. More

Very easy sale process no pressure involved overall a good deal in my opinion thanks good deal in my opinion thanks More

I had a wonderful experience purchasing my very first pre-owned car. Amazing service rep especially from Lance Sarangaya, McGrath manager & crew who help us. When we mentioned any concerns, he was quick pre-owned car. Amazing service rep especially from Lance Sarangaya, McGrath manager & crew who help us. When we mentioned any concerns, he was quick to address them with no hesitation. Very straightforward and didn’t try to hide anything about vehicles, unlike most used lots. Worked with us when the price was a little out of our budget and overall a great guy. Definitely coming back here again. More

Very nice experience. Our service rep was very knowledgeable and helpful and everything progressed very smoothly. We always bring our car to this dealership for service Our service rep was very knowledgeable and helpful and everything progressed very smoothly. We always bring our car to this dealership for service. More