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McGrath Honda of Elgin
Elgin, IL
2,043 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:00 AM - 7:00 PM
Tuesday 6:00 AM - 7:00 PM
Wednesday 6:00 AM - 7:00 PM
Thursday 6:00 AM - 7:00 PM
Friday 6:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday 8:00 AM - 4:00 PM
Parts
Monday 6:00 AM - 7:00 PM
Tuesday 6:00 AM - 7:00 PM
Wednesday 6:00 AM - 7:00 PM
Thursday 6:00 AM - 7:00 PM
Friday 6:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday 8:00 AM - 4:00 PM
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Showing 2,043 reviews
March 03, 2023
They were great to work with. No I don’t want to write 15 words. No I don’t want to write 15 words. More
by kardiehl
February 28, 2023
My first service experience at McGrath Honda Elgin was excellent. The service rep Austin was professional and thorough. The waiting room and amenities are very pleasant and maintenance tasks were comple excellent. The service rep Austin was professional and thorough. The waiting room and amenities are very pleasant and maintenance tasks were completed in a timely manner. All in all, a very good experience. More
by rglerum
Employees Worked With
Austin
February 27, 2023
The sales person name Miguel, he is very nice and helpful when I talk and deal with the car i buy. The McGrath Honda people are very nice and friendly. when I talk and deal with the car i buy. The McGrath Honda people are very nice and friendly. More
by Anthony N
Employees Worked With
Miguel Martinez
February 25, 2023
I enjoyed working with my salesperson, the management not so much. Especially Luis Martinez, a finance manager. I purchased a new vehicle outright and he titled my vehicle to the wrong address. Did a poor jo so much. Especially Luis Martinez, a finance manager. I purchased a new vehicle outright and he titled my vehicle to the wrong address. Did a poor job owning up to his mistake, but none the less promised it would be fixed. 4 weeks later, it is still not fixed. He does not respond to messages and follow-up is poor and next to nonexistent. He didn’t even confirm they received my wire transfer for the vehicle like he said he would. Basically, gave me their bank info, I wire the money and you don’t hear back from them. Wow! I had to call my sales person the day after so she could try and confirm. The guy needs to take his job a bit more seriously. I sent an email to Kino, another manager, since their survey email asked if there is an issue to reach out to him. They did title the vehicle wrong and promised to fix it, but what a shocker, I haven’t heard from him either. Must take his attentiveness to his job from Luis Martinez. It is clear to me that I’ll have to try to re-title the car myself and get everything corrected. If they or Luis Martinez paid attention to their customers and followed through on things when they say they will, I wouldn’t be writing this review. I did notify them right away that the title had the wrong address, but they sent in the paperwork to the state anyway. All because of Luis Martinez, if he were to check his messages or follow up with customers, this could have been prevented. Thank you McGrath Honda of Elgin management for making a simple full cash purchase experience of a new civic very difficult. Do yourself a favor, especially if you’re a cash buyer, go elsewhere. Thank me later. Best of luck More
by ilian.stefanov
February 24, 2023
Sales representative helped us to make process simple and easy, great service and great experience. easy, great service and great experience. More
by Jose A Lopez
