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McGrath Honda of Elgin

Elgin, IL

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Employees
Reviews
Vehicles
4.8
2,043 Reviews
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2020 N Randall Rd

Elgin, IL

60123

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Showing 2,043 reviews

May 16, 2023

Staff Courteous , attention to detail and overall excellent service , extremely satisfied with the dealership and happy More

by asima2hussain@yahoo.com
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jared
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May 16, 2023

Service Rep Luis was very knowledgeable and helpful in my car's service needs. The maintenance was completed in the time that was promised. More

by john
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Varela
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May 14, 2023

I have bought multiple cars here and always return back for service. Austin is Awesome! More

by Tchmorgan1
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Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Becker
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May 13, 2023

It was professional, knowledgeable, and personable. Answered all my questions. I was very pleased and bought the car. More

by Phyllis Hall
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus Sosa
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May 09, 2023

Monika was great, she had a great personality, was very informative and pleasant to deal with More

by mike.mikenas
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Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I only really dealt with Monika & Jerry in service. Both were great
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May 07, 2023

People are great and personable to talk to. Explained very well about all the perks of the 2023 Honda CR-V Hybrid. More

by Jtjmahoney
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Purchase Time
Recommend Dealer
Yes
Employees Worked With
Miguel Martinez
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May 05, 2023

First off, we are very happy Honda Odyssey owners, as this is our third. However, BEWARE MCGRATH HONDA in ELGIN. We purchased a *CERTIFIED pre-owned 2019 Honda Odyssey, along with the extra expense of an More

by teamzebra2
Purchase Time
Recommend Dealer
No
Employees Worked With
n/a
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May 05, 2023 -

teamzebra2 responded

First off, we are very happy Honda Odyssey owners, as this is our third. However, BEWARE MCGRATH HONDA in ELGIN. We purchased a *CERTIFIED pre-owned 2019 Honda Odyssey, along with the extra expense of an *EXTENDED WARRANTY in August 2022. On December 23, the car would not start. We were required to bring it for service, as we were told they do not offer jump service, so needed it to be towed to McGrath, using our insurance company. McGrath told us we needed a new battery, which was not covered under the warranty, although it had only been less than 4 months since certification. We needed to pay for the battery, plus installation, which was more than twice the expense of bringing it to ANY other battery service company. Jump forward to today, May 5. Brought the car in for our "free" oil change, and were now told we needed back brakes AND a wheel alignment... although we had less than 4,000 miles added since purchase. We were told we must have done something to cause this... NOT! Again, NOT covered under the extended warranty, as it is considered NORMAL maintenance. Another $800 for our "free" oil change. Neither of these things are NORMAL maintenance, when occurring in such a short period after purchase. We have previously purchased an Odyssey from McGrath Elgin, which included "free" car washes for the life of the vehicle... which only lasted for about 6 months, then the car wash machine broke down and was out of service for months, followed by a new policy, which required us to leave the vehicle and wait inside for the car to be put through the car wash. This was extremely inconvenient, so we stopped getting the car wash there. That is most probably the whole point of the new policy. Going back to the purchase of the 2019 Odyssey... We came to pick up the vehicle in August, after purchase and financing cleared, saying all good with the pickup appointment... After waiting for over an hour, in an empty showroom, and at least a half-dozen sales and service people standing around gabbing, were were told that the car was not yet ready, as it needed new tires and the tires were not yet received! So another delay and more waiting to come back another day to pick up the vehicle. Although we had previously received positive and trusted experiences with McGrath Honda Elgin sales and service, these more recent experiences are examples that McGrath Honda Elgin is no longer a reliable dealership, and the service department is not to be trusted any longer! I am certain we will not be purchasing at this location again, and will warn everyone we know against buying here in the future. Most companies are going the extra mile to keep customers happy, but NOT McGrath Honda in Elgin! It is sad that McGrath Honda service has deteriorated to the extreme untrustworthy history of the used car sales business! CERTIFIED PRE-OWNED means absolutely NOTHING at McGrath Honda Elgin.

April 25, 2023

Excellent sale service. Sale team understand customer need and propose their car and features quickly More

by rajivlalji100
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Finance Experience
Recommend Dealer
Yes
Employees Worked With
Employee not listed
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April 25, 2023

Great customer service. We received continuous updates while car being serviced. Quick and easy checkout process. More

by LoveMyPilot
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Martinez
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April 24, 2023

Monika was absolutely amazing! Greeted me with a smile. Made necessary suggestions and made sure I was taken care of 100%! Definitely would come back for her service. More

by Jose_jr_88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monika (Service)
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