McGrath Honda of Elgin

Anthony was a pleasure to deal with..he was helpful and friendly and made buying the car a pleasant experience....since buying the car he has called me several times to see if they was anything else he cou friendly and made buying the car a pleasant experience....since buying the car he has called me several times to see if they was anything else he could do and told me when I had to schedule an appointment to let him know and he would make sure I got the appointment and everything would go well.he truly is a wonderful and concerned salesman.i felt like he cared and that I would get service years from now...I certainly would refer any of my friends to McGrath Honda and Anthony when they want to buy a car More

I couldn't be more pleased with my experience at McGrath Honda in Elgin. I started out looking for a Honda Civic but ended up test driving a few around and wound up in an Accord that worked best fo McGrath Honda in Elgin. I started out looking for a Honda Civic but ended up test driving a few around and wound up in an Accord that worked best for me. Pricing on the model was competitive with other dealers in the area for a certified pre-owned car and they were able to move the price a little to close the deal. I worked with Anthony both days I was there. Anthony was honest, asked the right questions, took notes regarding what I was looking for and was generally very attentive to what I was looking for in a car. I didn't feel pressured like I have at other higher volume dealers in the area that I've been to and the experience was in no way stressful. Anthony worked with me through all the details of the three cars I test drove and asked me some great questions about what I was looking for that helped me make the final call. The financing experience went smoothly. I would caution to pay attention during the experience because they do offer a "McGrath Experience" package that turns out to be quite expensive. It's a pretty comprehensive service and may be worth it for a newer higher-priced, but it ends up costing $6k or so additional - way unnecessary for the used car buyer IMO. After the financing was complete, they took the car through a final inspection. The service department was packed and Anthony and I were somewhat concerned that I wasn't going to get to drive off that day. I stuck around for an hour or so while they did the final inspection until the service department was finished . During this time, Anthony offered to: 1) find something for me to eat - I had an early lunch (he delivered on this), 2) get me a loaner car if for some reason the service wasn't completed and... 3) offer me up his own car (this is no joke) as a loaner because it was similar to the car I was purchasing. That sounds like a sales thing but the deal was already signed and done - this qualifies as way above and beyond for me. Fortunately, the car was finished before the dealership closed - no loaners necessary! If you're going to McGrath in Elgin, you need to ask for Anthony. I genuinely had a great experience buying a used car - something I'm sure a lot of folks wouldn't be able to say. More

I saw the Honda Pilot we wanted online a few weeks ago and let the Internet (Jennifer) person know that I would be coming and that we were from out of town and was making a special to this dealership she and let the Internet (Jennifer) person know that I would be coming and that we were from out of town and was making a special to this dealership she met us when we showed up, introduced us to Jordon, and the process took off, Jordon was very professional, we negotatied and I got the price that I had researched for, Of course they always try to get more, but they were not pushey as some of the other reviews have said. Jordon handed us off to the Finance guy (Rahiel) he also was very professional and friendly my wife and I felt very at ease at this dealership. It took longer than we thought but It always does. Anyway I would recommend this dealership to my friends and family and Thank you Jennifer,Jordan, and Rahiel. You guys did a great Job. More

Although we visited McGrath Honda in Elgin to test drive a new Accord, we spotted a used Acura in perfect shape that fit our requirements. Jordan Brown was especially great to work with. He was knowledgea a new Accord, we spotted a used Acura in perfect shape that fit our requirements. Jordan Brown was especially great to work with. He was knowledgeable, understood our situation, but was not pushy. He followed up later in the day to see if he could answer any questions, and to see if we were still interested in the vehicle we looked at. Although we had several other options, upon a second visit were able to come to an agreement in price. Jordan ensured we found the lounge until paperwork was complete, and even arranged for the vehicle to be detailed and brought back into the delivery bay so that we could take some pictures (we did not pick the car up that night). Only negative was length of time it took to draw up documents - but that seems to be the case wherever you buy. Added features from this dealership - Free carwashes for as long as you own the vehicle, Free oil changes first year, Free rotations first year, free glass repair and paintless dent removal for first year. Provides some peace of mind. Second vehicle our extended family has purchased at McGrath in last year - we'll continue to patronize! More

had a great experience looking for a new car hopefully in the next coupke of years i could come back and get another honda car. the next coupke of years i could come back and get another honda car. More

Had a good experience with the Sales man Darek, we felt that he worked hard and was willing to help us out and show us different vehicles and had them pulled up for us and we were able to take them out on that he worked hard and was willing to help us out and show us different vehicles and had them pulled up for us and we were able to take them out on a test ride with out the salesman. However they still do the haggling for the final price, we ended up buying a new car because they would not negotiate much with the used cars and were willing to come down some on the new cars. The real turn off was when we were in the finance office. First there is a lot of high pressure sales tactics used to push the extended warranty and the "Total McGrath experience". We listened to the spiel and politely declined but had to listen to the new spiel. They would not give the full price of these packages and would only give "how much a month" it would cost and I finally had to pull out my phone and use the calculator to see that they wanted to add $5000.00 for the extended warranty with additional cost for the "Total McGrath Experience" which they quickly confirmed with out referring back to their computer indicating that they knew what the cost was when I was asking. Then when I politely declined then a Manager comes in to make sure that "everything was explained well" which was another sales pitch. When I then became upset and was going to walk out they made amends by offering free "gap coverage" a $500.00 value for free but had to pay the tax on this. When you read the fine print if you make a significant down payment, which I did, it negates the use of the Gap Coverage. Also there was a "miscommunication" resulting in a $600.00 dollars that was added on for accessories that allegedly was not in the negotiations, which I had to point our was clearly circled on the paper as included in the negotiated price. I only noticed this after looking at the paperwork very carefully. Final word, Love the car but be very careful when you purchase a car there and read everything closely!!! More

Being a woman I was uneasy about going to the dealership (especially after previous experience with other dealers) but I was pleasantly surprised at Mcgrath Honda in Elgin. From the internet salesperson on (especially after previous experience with other dealers) but I was pleasantly surprised at Mcgrath Honda in Elgin. From the internet salesperson on the phone to the car salesman (Anthony Juliano) and finally the business manager, everyone was respectful and professional. There were no schemes or typical car salesmen tactics that usually are condescending and intimidating. Really, it was a pleasant experience. I walked out a happy customer who will sing their praises for years to come. More

I couldn't be any more pleased with my purchase from McGrath in Elgin. Robin, Bernardo, Chris, Jason and Dave were BEYOND helpful, nice and patient when it came to making a decision on a vehicle and tra McGrath in Elgin. Robin, Bernardo, Chris, Jason and Dave were BEYOND helpful, nice and patient when it came to making a decision on a vehicle and trading in my old car. I would ABSOLUTELY recommend them to everyone! You will not be disappointed. Thank you all again for making my car buying experience a great one! More

Visiting a car dealership is not one of my favorite things to do. When it was time to buy I was apprehensive but, when it's time, it's time. Alberto Melchor was my sales person. He is extremely know things to do. When it was time to buy I was apprehensive but, when it's time, it's time. Alberto Melchor was my sales person. He is extremely knowledgeable, patient when I asked questions and never pushy or leading. If you're going to McGrath, I would recommend Alberto. Trey in finance was pleasant and didn't treat me like a criminal (after all my previous dealings with finance departments, it was actually a decent experience)! There wasn't any switching around to what Alberto & I had agreed upon out on the showroom floor. Back to Alberto - - after finishing in finance he didn't just hand me the keys and walk away. He went over the operations of the controls, answered my questions & set up my Bluetooth! Over all a great experience and I would recommend McGrath to anyone! More

Other than dealing with the Finance Department, the purchase of this used car was a pleasant experience. Almost all McGrath personnel were extremely helpful, everyone from the receptionist, to sales purchase of this used car was a pleasant experience. Almost all McGrath personnel were extremely helpful, everyone from the receptionist, to sales staff, and managers, but especially Alberto Melchor. Alberto was very helpful, knowledgeable and his customer service skill are above reproach. After a couple minor mechanical issues were resolved, the sale of the vehicle le was a pleasant experience. That is until we were introduced to Kevin in the Finance Department. Although I had prior financing approval from Bank of America, who partners with McGrath Honda, Kevin stated he had to run additional credit checks thru other lending institutions. After excusing himself multiple times to leave the office, he returned and stated I was not approved. I told him again I was approved for financing and he stated he has not heard back from Bank of America. He again excused himself and returned with his manager, Long story short, the finance manager stated he made some calls was able to get finance approval thru Harris bank at a slightly rate, At that time, I should have got up and walked out the door. Although the interest rate was slightly higher and the monthly payment was only "pennies a day" more, I feel the finance department played their finance game for their advantage and not for the benefit of the customer. More