McGrath Honda of Elgin

Josh is the BEST! Had a great experience buying my new Honda from Josh. He is extremely polite and professional. Ask for josh if you want great customer experience. Had a great experience buying my new Honda from Josh. He is extremely polite and professional. Ask for josh if you want great customer experience. More

Great Experience Purchased a new civic from this dealership and couldn't be happier with my experience! My salesman, Robin, was extremely knowledgeable, patient, and f Purchased a new civic from this dealership and couldn't be happier with my experience! My salesman, Robin, was extremely knowledgeable, patient, and friendly. He went above and beyond to make sure he got me the best price possible, best trade in value from my old car, and that I knew exactly how to use all the features of my new car. I will definitely be recommending McGrath Honda and Robin to everyone I know looking for a new car. More

Buying a new car I just purchased a brand new civic from this McGrath location and let me tell you it was a great experience. The salesman Aldo Mendoza was very good a I just purchased a brand new civic from this McGrath location and let me tell you it was a great experience. The salesman Aldo Mendoza was very good at getting me into the exact car I wanted. He also was able to give me a fair price for what I wanted for my trade in. Overall it was a great buying experience. Also Greg was very helpful helping us switch plates over and showing the features of the vehicle along with Aldo. Finance went really smooth as well. Jim the finance manager wasn't pushy like finance managers usually are, he gave us options and let us decide. I really recommend McGrath Honda if you are looking into buying a car weather its a used or new car they'll make sure you get a deal you are looking for and if you are looking for a salesman Aldo Mendoza is the guy to go to! More

BEST SALESMAN AWARD!!!! If you chose to use McGrath Honda, my suggestion to you is to see Kevin Schwartz. Kevin is one of the nicest, most personable, wants to please, sales If you chose to use McGrath Honda, my suggestion to you is to see Kevin Schwartz. Kevin is one of the nicest, most personable, wants to please, salesmen I've ever had the opportunity of doing business with......................I used McGrath to purchase a car for my grandson. August 5, 2017 More

McGrath Honda of Elgin service and sales team are tops! The service and the sales professionals at McGrath Honda are tops! Our most recent purchase, a CR-V is the 7th automobile that we have purchased from The service and the sales professionals at McGrath Honda are tops! Our most recent purchase, a CR-V is the 7th automobile that we have purchased from McGrath. The experience of buying an automobile can be quite daunting. Mark Phillips, our sales associate was very knowledgeable and helpful through the entire sales process. He answered our questions promptly and professionally. There is no doubt that our next car will be a McGrath Honda. More

Purchased a Used Car I purchased a 2015 Buick Encore at McGrath Honda. The dealership was clean and comfortable. Blake was my salesman and he was professional and courteou I purchased a 2015 Buick Encore at McGrath Honda. The dealership was clean and comfortable. Blake was my salesman and he was professional and courteous. The experience could not have been better. More

Purchased my 3rd Honda CR-V (2017) Purchased my 3rd Honda CR-V from Mcgrath. What a great experience. Previously also. The car is beautiful and the employees are the best. Very helpful Purchased my 3rd Honda CR-V from Mcgrath. What a great experience. Previously also. The car is beautiful and the employees are the best. Very helpful and so knowledgeable. My sales rep was Darek. So great to work with. Very concerned with my needs and not pushy like most dealerships . He listened and was patient with the excessive amount of questions I threw at him- this 2017 has so many new features and so many were very very new to me. Darek took the time to walk me through these features. After viewing this car the first time I went home to give it thought if it was time to upgrade. After a few weeks I went back with my husband so he could test drive. Again Darek was there to answer all of our questions. All sales reps should be as knowledgeable and patient as he was. So- we went for the EXL and what a beautiful car. Got a great deal and we look forward to our 3rd CRV. Thank you Darek for helping to make this happen. Note: when I have taken my last two in for any service- they have been great. Scott is really good! On top of it- it's spic and span - and a very comfortable waiting area when you need those oil changes! Won't go wrong with Mcgrath Honda!! More

Service department - Money making scams or untrained people? I have been taking my Honda's to the McGrath, first St Charles and now Elgin for quite a few years but as of late have had strange "coincidences". Y I have been taking my Honda's to the McGrath, first St Charles and now Elgin for quite a few years but as of late have had strange "coincidences". You be the judge. In my case, this is strike two and about enough to break ties with this service department. Incident #1: As part of regular oil change service, they also take care of recalls on air bags. All is good until the day after me getting the car back. The airbag light is on. Strange as I never experienced this issue before. Took my car in the week after and they want their regular $80+ to check this out. Had to argue with them that it is their issue as they touched the airbag system and now this issue started. They finally agree to look at it and say no issues as no light is on. I drive to the end of their lot and the light comes back on. They do a thorough eval this time and say the computer went bad and write up a >$1000 estimate as this is dangerous to drive without it, etc. I decline service. Take it to an off the street mechanic, explain the problem to him and he quickly notices the cable attached to the computer is loose. He fixes this and I give him $30 and the issue is resolved. I wonder if Honda did this themselves to get the $1000+ but shrug it off. Maybe a true coincidence and gave them the benefit of doubt. Incident #2, last week into today (6/12): In the prior visit, they recommended front and rear brakes to be done and provide the brake pad thickness to the exact mm but said I should get it done with the next oil change. I took my car in last week as it was on the back of my mind. They write up the estimate and give me a loaner. A few hours later, I get a call they ran into a snag and the mechanics broke 5 lug nuts in the 4 wheels and it will be $500 extra to replace those. WOW. Why did I not get this call when the first nut broke and why did they wait for the 5? Also, the rear nut is loose and not coming off so they cannot perform the rear brakes anymore. They say they have never removed tires to my car and hence it is not their fault the way they were put on were at fault. Seemed strange since I only took my car in for service to this place for many years. Also, them providing exact thickness of brake pads on regular tires, not the aluminium ones where you can see the pads. Thought maybe they take wheels off to provide exact measures. Told them to just take care of the front brakes and to not replace lugs as per the adviser it is very labor intensive and hence the cost. I drive my car and not even to the end of lot and notice a humming sound coming from front. This was very new and I take the car back and speak to the adviser. Since this was Saturday, I was asked to leave the car until Monday. Received the call and was told it is the wheel bearings going out, very strange since there was no sound when bringing car in? Did they mess this up when breaking the lug nuts? What a strange coincidence? The estimate came back with over $2000 and once again, not their fault as the bearings just went bad while in the shop. So, $800 for bearings, + $150 for front lug nuts + $100 for alignment. What a scam, the lugs come with the bearing hub and the alignment should be included with the job as it is needed when u change the bearing/hub. Also, now some item in the steering column is bent and there is a total of over $2000 in repair work. I ask the service adviser for me to speak with Bruce (in charge of Service) and was told he has been gone in over a year. Strange since I worked with him in December 2016 and it is June 2017 now. I see this as lies and deceit and them thinking the customers are stupid enough to believe everything they say. You bring in a car and twice in a row, the car has visible new issues when as u leave the lot? What a coincidence, really? BTW... the other mechanic charges $25 to replace a lug. Now he will also be looking at replacing the bearings issue that Honda caused. Also, no more buying Honda's from this place also. I was just about to. More

Recommendation of Kevin and McGrath Kevin always helps us find the car that fits our needs (budgetary and personally). Kevin is patient and thorough and sincere with his customers. I w Kevin always helps us find the car that fits our needs (budgetary and personally). Kevin is patient and thorough and sincere with his customers. I will recommend Kevin and McGrath Honda to my family and friends. More

Josh was super helpful! I had an excellent visit to McGrath Honda and was very impressed with the customer service! I must have test driven 4 cars too - very indecisive. Josh I had an excellent visit to McGrath Honda and was very impressed with the customer service! I must have test driven 4 cars too - very indecisive. Josh was so knowledgeable and made me feel very comfortable the entire visit. More