McGrath City Honda

They want to deal on the internet, but not really. We attempted to purchase a vehicle from McGrath. They provided initial prices via email, but would not provide final prices without coming into the de We attempted to purchase a vehicle from McGrath. They provided initial prices via email, but would not provide final prices without coming into the dealership. We were trying to replace a vehicle after my daughter was rear-ended by a semi, but they insisted she would need to "come-in" for final pricing. Her injuries prevented that and they didn't care. I live out-of-state. We were prepared to provide a deposit and arrange delivery in a few days. I can only assume they are not willing to either honor the prices provided or would jack-you-up in some other ways. We'll move on. It's unfortunate a car dealer can not be up front about pricing. More

Buyer Beware on used car sales If you are interested in buying a car from this dealership RUN AND DON'T LOOK BACK!!! Not a reputable dealership to do business with!!! If you are l If you are interested in buying a car from this dealership RUN AND DON'T LOOK BACK!!! Not a reputable dealership to do business with!!! If you are looking for a used car/trading in this is not a place that you can trust!!! Very dishonest and plays with words!!! They will wear you down and tell you anything to sell you a car. Do your research and read every little detail! They have no respect for their customers and will do ANYTHING TO SCREW YOU OVER!!! Read the reviews on the dealership before you come here. Learn from my mistakes and do not purchase a car without having some one else with you that has an extensive knowledge of purchasing cars previously!!! Check out all dealerships service and buying experiences before you go and buy from any one!! Get everything in writing first and keep a copy of it for your records. They will say anything to close a deal and sell you a car!!! More

Bait and switch Go read some of the yelp reviews. I left a lengthy one on there. Beware of this dealer. I came in for a Honda Fit certified and when I got there th Go read some of the yelp reviews. I left a lengthy one on there. Beware of this dealer. I came in for a Honda Fit certified and when I got there they told me the car was magically sold within an hour of me driving there. Then they showed me other more expensive models. And when we got back into the office they tried charging me 1500 for the certification. The car is listed as a Honda certified vehicle on their website and on cars.com , and they want me to pay an extra 1500? Big scam. Avoid Note: I did not work with jerry. The salesmen I worked with are not listed in the list to choose from. More

Bewar of there scheme Bought a car 2 weeks ago, really not satisfied with there service. I was humiliated by JEFF when he discussed the financial terms of the deal. He was Bought a car 2 weeks ago, really not satisfied with there service. I was humiliated by JEFF when he discussed the financial terms of the deal. He was very derogatory. I'm ready to cancel the deal because of the inicident. To cut the story short, they have great company but poor customer service relation. You'll end up regreting buying a car from them due to poor service. Even when I follow up, I'm having a problem too. So if you don't like stress, don't go to this dealer More

1st time auto buyer Very nice and clean atmosphere, really nice cars both new and used with really good prices. 1st time buyer very satisfied and excited with my purchase Very nice and clean atmosphere, really nice cars both new and used with really good prices. 1st time buyer very satisfied and excited with my purchase Thanks to my salesman Jesse! More

Service repairs No stars. Took car in for recall. They fixed recall, then told me my power steering fluid was dirty and needed to be changed otherwise I could end up No stars. Took car in for recall. They fixed recall, then told me my power steering fluid was dirty and needed to be changed otherwise I could end up with damage to pump and that I needed a new battery. I had them change power steering fluid, later found out it was unnecessary. They ripped me off. Will not go back. Service managers like to take advantage of people. Don't go there!! More

Horrible, unfair, liars I would never like to deal with dealership ever again. This is a highly unprofessional organization which does not care for it's customers, has no res I would never like to deal with dealership ever again. This is a highly unprofessional organization which does not care for it's customers, has no respect for it's own commitments and will look to penny pinch to see how they can sneak a few dollars here and there. Not to mention that there is no connect between their internet team, sales & finance - everyone sings a different tune Problem #1: I come into the dealership, ask for Eveliss (the person I was told by the internet rep I hv to meet); Alex (someone else) was @ the reception; he paged her, she did not respond and then Alex worked with me - I was treated like a walk in customer Problem #2: The notes Alex pulled up had summarized all info with a massive change about the model - Accord LX instead of Accord EX-L and that started the discussion on price all over. Numbers went from $290/ month for 36 months to $290/ month for 35 months & 1st pymt @ $1,280, then $317/ month for 36 months, then $293/ month, then the papers came in on Alex's desk @ $295/ month, my wife refused, he changed it to $294/ month by hand and by the time I went to finance, it was $295 for 1st pymt & 35 pymts of $296. So all in all it costed me enormous aggravation, time waste and an extra cost of $213.95 over the life of the lease Problem #3: Sales wanted my credit score to be over 700, it turned out lower, so we ended up pulling my wife's credit, that was much higher and therefore multiple papers were signed by my wife & myself. By the time we went to finance I was told all they needed was 660, I was over that and they did not need my wife's info on the lease - another waste of time and energy I got in around 5:15pm and got out only after 8:30pm, over 3 hrs for a pre-negotiated deal. Alex kept a smiling face, but either he did not have the right information OR it is just part of McGrath sales process to try and get the last extra penny you can get from a customer, neither of which makes me feel good about the dealership Problem #4: Client Relationship Manager reaches out to me a day after the sale, with a tall claim like "If we are not exceeding your expectations, we simply are not doing our jobs", hears my story with all evidence via email but cannot provide any resolution and takes 5 days to defer the matter to the General Sales Manager Problem #5: After several days (due to difficulty in time coordination, travel, etc.) the General Sales Manager connects with me, does not hv a full understanding of my case history, defends his dealership charging more due to accessories that were provided on the car, which I did not want - an excuse that was tried by his sales person Alex as well and I had asked Alex to go ahead and get rid of those, because I never asked for them All in all this dealership is not trustworthy and cares more about a few hundred dollars over their word & reputation. If you want a good purchase experience and honest people to work with, STAY AWAY from McGrath City Honda More

Good Customer Service I visited this location last Friday 03/10/2017 at 8:00am, the customer service representative (Ethan) was vey polite, at first he said they may take a I visited this location last Friday 03/10/2017 at 8:00am, the customer service representative (Ethan) was vey polite, at first he said they may take about two to three hours to complete the service in my car, I requested if they can please do it faster because I had to work, surprisingly my car was ready in one hour and a half. It was my first time visiting this location, I left vey satisfied with the service. More

Scammed in new car purchase Made the mistake of dealing with them without reading these ratings. Promised a car with VIN and price in multiple emails. Made the 90 minute drive, Made the mistake of dealing with them without reading these ratings. Promised a car with VIN and price in multiple emails. Made the 90 minute drive, and two hours later the car did not exist, and suddenly the price changed, and I was expected to purchase $2,500 in add-ons. It was no deal, and then they ridiculed me for making the drive and not buying. Terrible experience. Good news is my local dealer matched the original promised price on the car I wanted and I was in and out in an hour. More

Unfortunate aggressive sales tactics I don't know why Car dealerships persist with lame aggressive and outdated sales tactics, but McGrath City Honda seem to think it's a good way to do b I don't know why Car dealerships persist with lame aggressive and outdated sales tactics, but McGrath City Honda seem to think it's a good way to do business. I went through numerous stages with them and was clear on my expectations at each, unfortunately on the last day of the month somebody obviously had a quota to fill and so they got very aggressive and used outdated closing tactics. Waste of time. More