McGrath City Honda

This service department is the worst! ALFONSO RODRIGUEZ is a thief! My mother took her vehicle, a 2023, for a recall and oil change. ALFONSO took advantage of the language barrier and cha ALFONSO RODRIGUEZ is a thief! My mother took her vehicle, a 2023, for a recall and oil change. ALFONSO took advantage of the language barrier and charged her when she wasn't suppose to be charge a penny for any of this. He added charges to her bill without her consent. I called the location to speak to JEREMY SANCHEZ and it's been two days and still haven't heard back from him. STAY AWAY FROM THIS LOCATION THEY ONLY CARE ABOUT MAKING MONEY IN THEIR OWN POCKETS AND NOT IN THE BEST INTEREST OF THE CUSTOMER! I spoke to ALFONSO and he lied and said she had agreed which she didn't. He was the one who tried to charge her the entire process when he knows he wasn’t suppose to. This isn’t the first time they try to charge her when she should not pay anything for 2 years! Worst location to visit please stay away. I will be filing a formal complaint! Update: 2/13/24 I waited over 24 hours for a call from the Sales manager JEREMY and now also the General Manager LUIS and I have not heard back. It seems as though sales stats are more important than the customer service they offer. They really do not care whatsoever about the customers nor the service they provide. PLEASE AVOID THIS PLACE AT ALL COST! More

Perfect experience with Marcus Lozano, highly recommend! Very helpful, knowledgeable and kind the entire way through. Very helpful, knowledgeable and kind the entire way through. More

Had a great experience buying a Ridgeline. Marcus in sales is a solid guy who knows his stuff. Would definitely recommend. Marcus in sales is a solid guy who knows his stuff. Would definitely recommend. More

Comfortable purchase experience. There was not a lot of pressure. The sales person was very knowledgeable. There was not a lot of pressure. The sales person was very knowledgeable. More

Amazing Honda dealership the sales people and all the employees are so knowledgeable about everything and they make you feel so welcome I had some work done on my truck and it was going to take a few day employees are so knowledgeable about everything and they make you feel so welcome I had some work done on my truck and it was going to take a few days to be worked on and they gave me a loaner I was so happy the way they all took care of me thank you Honda for everything you did More

Worse experience ever. Service manager Jeremy was a complete jerk. Lack of customer etiquette. He stated to me verbatim.. you bought a used car its not going to be perfect. Service manager Jeremy was a complete jerk. Lack of customer etiquette. He stated to me verbatim.. you bought a used car its not going to be perfect. More

Great service as always service completed on tome and price was same as quoted Service rep was great price was same as quoted Service rep was great More

Wonderful staff and great costumer service! Marcus and his team worked diligently to help me stay within my budget and make the process as smooth as possible. I couldn't be happier with my purc Marcus and his team worked diligently to help me stay within my budget and make the process as smooth as possible. I couldn't be happier with my purchase! Great team! More

It's very unfortunate that im here making a negative review considering my boyfriend just bought me a car here a few nights ago and we had the best experience. Truly I don't want to include my salesman review considering my boyfriend just bought me a car here a few nights ago and we had the best experience. Truly I don't want to include my salesman in a negative review because he deserves the full 5 stars The reasoning my review is negative now is due to the insulting experience I had on (11/10) with the service manager JEREMY SANCHEZ. My boyfriend bought me a 2024 Honda (11/8) and I was scheduled to come in, at 5pm (11/9), for an inspection. I was coming from far suburbs so called an hour before to make sure I didn't drive all the way there to be met with any issues. I sat on hold for 15+ minutes before using another phone and calling again, to which I was transferred to JEREMY SANCHEZ. He was already a bit rude with his response that I should've came at 4 if I wanted an inspection done. He also had no idea what inspection I needed in the first place and was questioning why I needed an inspection. I definitely expressed my frustrations that I was told to come at 5 and that I was already on my way etc. He explain that I could come the next day (11/10) and gave me times that worked. So Friday (11/10) came and I had to schedule a babysitter to pickup my son and care for him since I had to now fit this inspection in after work. I reached out to the dealership to ask if they would be providing a rental and explained my only concern was my toddler at home with a sitter and I was trying to decide if I should go get him first or if I would be able to run home in the middle of the service to pick him up. I was told because of circumstances where I'm being inconvenienced to come in on an entirely different unplanned day they would provide me an Uber so I could run home and pick my son up and they would also Uber me back. I showed up to the dealership and spoke with a guy at the desk. I relayed this info and he began to walkie talkie JEREMY and asked for him to come over and speak with us. JEREMY refused and instead continued to sit across the room in his office, where we can very clearly see him, and walkie talkie the entire conversation. He was beyond unprofessional telling the guy that yes my inspection would take an hour and a half, and they could order me an uber home but "Im not paying for her ride back. She can figure it out herself" Again the back and fourth is playing out right in front of me via walkie talkie and i'm watching JEREMY sitting back in his chair basically laughing at the situation. I was then told to take the uber and my salesman would pay for my uber back personally. I walked over to the desk to order the uber and was once again met by the walkie talkie conversation. JEREMY, still sitting at his desk just watching me go from desk to desk had to make sure it was clear that he "is not paying for her uber back" . He continued talking so much crap about how I need to make sure I know they're not ubering me and that once I leave it's my responsibility to get back. The lady at the uber desk started to lower the volume to conceal what JEREMY was saying. Aside from hearing him LOUD as can be I made a comment to the lady that Yes they're talking about me and that I already heard the entire conversation , unbothered she called the ride. I went to the lobby to wait for my ride and was so upset I went and seeked out a manager. I sat down to speak with ROB and within seconds mr.JEREMY runs over and begins whispering to ROB. ROB then shares that my inspection will now only take 30 minutes and points to the chairs across the room and says im good to go and can go sit and wait. I sat down to share my experience with JEREMY and he instead intersected my conversation to the point where ROB blew me off and literally said we were done talking. For a manager to know Im about to complain about an employee but then let that same employee come over and take over my conversation and also blow me off himself is BEYOND UNACCEPTABLE. More

I service my car at McGrath Honda for 7 years and it’s always pleasant to hear your advisor to take the time to explain everything in detail. Kudos to Alfonso Rodriguez who I extraordinary, he certainly l always pleasant to hear your advisor to take the time to explain everything in detail. Kudos to Alfonso Rodriguez who I extraordinary, he certainly loves his job because his service it’s outstanding!!!! More