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McGrath Buick GMC Cadillac

Cedar Rapids, IA

4.6
178 Reviews

1600A 51st St NE

Cedar Rapids, IA

52402

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178 Reviews of McGrath Buick GMC Cadillac

July 11, 2016

Bad experience I have my car repaired at this place with misfire problem. When they returned the car to me after 4 hours. My car can not back up any more. I argue wi More

by Ji Sun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric
Oct 20, 2016 -

McGrath Buick GMC Cadillac responded

Follow Up:::We are very sorry that you feel this way and your experience resulted in this situation. Many steps were taken to resolve this and our Service Department Manager and General Manager spent time with you on Saturday to try to come to a resolution. The 2003 cargo van you recently purchased in Michigan for your cross country trip does have various mechanical concerns, as do most vehicles with 200,000 miles. You brought the van to us with a concern about a misfire and not running properly, which was diagnosed and repaired. We quoted you a price to repair the original malfunction and that was an accurate estimate, which is the standard rate you will find for that repair. During the inspection, you were shown transmission failure in reverse and then shown how contaminated your transmission fluid was. There was an estimated excess of 3 quarts of transmission fluid in your vehicle and all of these items could lead to transmission failure in many vehicles. We offered to fix it for an extra cost and you refused. Unfortunately, due to the year and miles there was no warranty coverage to pay for the transmission repairs. We are a company that is dedicated to helping customers with their automotive needs and strive to give the very best customer service. We work with thousands of customers that have done business with us for over six decades. We know that the key to having this continue is to provide a great experience to everyone we have the pleasure of working with. The staff that you met and spent the afternoon with on Saturday would be the best ones to continue this conversation with if you choose to. Service Department Manager, Steve Van Voorst, and General Manager, Lindsay McGrath, can be reached at 319-393-3300

January 29, 2016

purchasing a car I purchased a car on Saturday 01/23/16. my salesperson Dan Smith was terrific! I am impressed with the time and consideration used to be sure that I More

by redcargirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Smith
Oct 20, 2016 -

McGrath Buick GMC Cadillac responded

Hi Janet! Thank you for this great review! We appreciate your business and look forward to working with you in the future!

November 23, 2015

Poor history review on service department technician. Two hours and twenty minutes for oil/tire rotations with an appointment. Still having two issues from two years ago, that now over factory warranty... More

by Curt dolphin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim
November 07, 2015

Never will go here again! I bought a 2010 Malibu a little over a month ago and have had to bring it in to get serviced twice now. The second time I brought it in he told me to More

by sanksmelissa@yahoo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tyler Kious, Ryan in service dept. unsure of others.
October 12, 2015

Excellent service We looked at several dealerships in the area, and chose McGrath because of their outstanding service. Jamie Schwab seemed truly mindful of what I was More

by EMM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Schwab, Johnny (sales manager)
August 09, 2015

purchase new vw jetta tdi Great purchase experience with salesman Dave Koch. He was accommodating and took good care of me. He got me the car I wanted and made sure I was compl More

by td
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Koch, Byron S.
August 04, 2015

Brett Johnson got us into the car we wanted! Had a great experience working with McGrath. Brett Johnson was the first person from several dealerships to get back to me both by phone and email. He More

by newfamilycar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett Johnson
July 17, 2015

Great experience! ! Derek Harden gets 5 stars , he made sure I got the vehicle I wanted and was very patient with us and our overall decision ! I would recommend going to More

by catsmeow52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Harden , Andrew
June 13, 2015

Great Customer Service I have purchased 3 vehicles from here in the last 2 yrs. My salesman was Russell Vong, He done such a terrific job on everything and manager Jim helpe More

by escape13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Russell Vong , Jim Ottilie
May 30, 2015

Great car and wonderful service Went in for a vehicle and wasn't able to get me financed. The next day I got a call that they could get me into a lease. The vehicle they had for leas More

by Jakeoclair85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jess Pira, Devin Wright, Michelle Roling
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