Ehrlich Toyota - Service Center

Great service advisors, quick service. Wonderful waiting area with snacks, water, coffee and assorted soft drinks Wonderful waiting area with snacks, water, coffee and assorted soft drinks More

Although the service provided was great - the service advisor experience was marginal at best. She did not know what she was doing. And although the service manager initially expressed concern for my c advisor experience was marginal at best. She did not know what she was doing. And although the service manager initially expressed concern for my concerns, he never did fully follow up - even after I reached out again a few times. Very disappointed, More

When I scheduled appointment I informed who I spoke with that I needed our volume knob replaced, regular mileage maintenance and check plastic base of drivers seat due to cracking. Appointment was confirmed that I needed our volume knob replaced, regular mileage maintenance and check plastic base of drivers seat due to cracking. Appointment was confirmed with those details but at our appointment the volume knob could not be replaced and we need to come back. It’s hard to make time to drop off our only car at the dealership for a couple hours when we work and have a toddler who would not be patient waiting. I was just hoping by giving those details of what was needed could have been fulfilled in one day. However, I was super impressed that the base of the drivers seat was replaced at that appointment when I was expecting it to just be looked at. We have not received any information about when to come in to replace our volume knob. Days following we received a voicemail and emails that our Sequoia was ready to be picked up from service, but nothing about the knob. More

Exceptional level of service. Professional staff, well organized, clean facility. Great technology assist! Thank you. Professional staff, well organized, clean facility. Great technology assist! Thank you. More

Windshield was very dirty when I got my car back. Hard to swallow not having a clean car when I paid over $1k for my service. Hard to swallow not having a clean car when I paid over $1k for my service. More

Amanda was very friendly and helpful. The video of my vehicle inspection was very hard to hear. The video of my vehicle inspection was very hard to hear. More

Always very good service and Toyota is a great product! Been buying Toyota for many years! Been buying Toyota for many years! More

From the time I pulled my Highlander in the bay till I pulled it out, everyone was very friendly and supportive. Making sure I had everything I needed while waiting for my service to finish. pulled it out, everyone was very friendly and supportive. Making sure I had everything I needed while waiting for my service to finish. More

Tonya was super friendly and when she found out it was my first time there she personally walked me around showing me where everything was so I was comfortable during my wait. When time to leave she went thr first time there she personally walked me around showing me where everything was so I was comfortable during my wait. When time to leave she went through the invoice explaining everything that was done. More

Very good people and great products! Always have been a Toyota guy! Keep up the good work! Always have been a Toyota guy! Keep up the good work! More