McCombs Ford West

Karl was great he listened well, understood what we wanted and made it as easy as possible to leave with the car we came for. wanted and made it as easy as possible to leave with the car we came for. More

Ask for Zachary Tait! He knows his stuff and is extremely professional. He focuses on what your needs are and puts the customer first. The team at McCombs Ford West were a He knows his stuff and is extremely professional. He focuses on what your needs are and puts the customer first. The team at McCombs Ford West were all very welcoming and ready to answer any questions or concerns I threw at them. Pleasure doing business with their team! Thank you for getting us into a new & reliable family car!! More

On 4 May 2023 at around 1030, my wife and I visited McCombs Ford West in San Antonio, Texas to order an additional key for my Ford vehicle. When we arrived, I asked how long it would take, as I only ha McCombs Ford West in San Antonio, Texas to order an additional key for my Ford vehicle. When we arrived, I asked how long it would take, as I only had one vehicle, and my 8-month pregnant wife and toddler were with me. I was told no more than 2 hours. This worked for us. To kill time, we decided to look around the car lot, but not intending to purchase anything. As soon as we walked onto the lot, sales representatives swarmed us. One after the other approached us as we politely indicated we were okay and discussing among ourselves. However, sales consultant Maurice Allen insisted on following us after we told him we were not interested in buying anything. To add insult to injury, he lacked fundamental knowledge of the vehicles we toured and tried telling my wife the wrong information about 4WD/RWD vehicles. After listening to him spout incorrect information and walking around the lot for about three hours, we told Maurice we were taking a break. Soon after we sat down to rest and talk, Maurice brought us numbers for two of the cars we appeared remotely interested in. However, the numbers were not appealing to us, and we were exhausted. So, we politely said no and returned to the service department to retrieve our vehicle. At this point, four hours had lapsed since we arrived for service, but we were told that our vehicle was not ready and that the machine had been inoperative since we arrived. Frustrated, we asked why we were not told about the machine initially, as we would have returned another day. Unable to respond, they stated they would try again and have the key ready in 30 minutes. We were stunned and disappointed by this response because how does an inoperative machine suddenly work when we complain? However, 30 minutes later, we received our key and were finally on our way. As soon as we walked out the door, sales manager Shayan Goodarzi cornered us and told us the dealership was willing to lower the price of one of the vehicles we were interested in. By this point, (1) it was past lunchtime, (2) our daughter had already soiled her outfit, (3) and we were all dehydrated. However, we express that we would be willing to entertain the offer if we qualify, but only after we nourish ourselves with food and water. Within 30 minutes after reviewing the numbers, we are back and processing the paperwork to buy the vehicle. Aside from the pushy finance sales rep Xiaoxing He, borderline pressuring us to accept what he believed a good deal on GAP and vehicle warranty, we were finally moving along. However, things turned sour once we signed our contract and walked out to retrieve the vehicle we had just contracted for - Maurice immediately informed us that our car was not ready to drive off the lot. Specifically, he tells us we are missing a key that a member of their team lost, and we would need to come back another day to get it cut and programmed. Thus, we would have to go through the same process we had just gone through today. We then told him this would have been important information because it would have been a significant change for us – we would have likely asked for another vehicle or postponed purchasing the car. In response, Maurice stated, "You just need to return for the key… it's free." Visibly upset, my wife calmly explained that what is simple for you is not simple for others. I.e., my wife explained how she took off work today to ensure we had the time to run errands and a plan for our toddler. Moreover, given the chaos of getting an additional key that day, we had no idea when we would be able to resolve the outstanding items. Disappointed, we said we would just address it in our overall review and began to walk away. However, sales manager Troy Thorpe wildly approached us and said "we will void the deal." To make matters worse, he (1) was loud, aggressive, (2) stepped towards my family and (3) threw his hands up in our faces. We have more to say. More

Great selection and great service. Christo was knowledgeable and very helpful. They made the car buying experience fairly painless. Christo was knowledgeable and very helpful. They made the car buying experience fairly painless. More

5th car bought from here crew here is always professional Curtis was very helpful & honest definitely recommend! Curtis was very helpful & honest definitely recommend! More

Purchasing our new Ford Bronco sport With Andy Herrera at McCombs Ford West was one of the best and easiest vehicle purchase experiences my wife and I have every had. Thank you so much for this authentic exp McCombs Ford West was one of the best and easiest vehicle purchase experiences my wife and I have every had. Thank you so much for this authentic experience!! More

Andy is by far the best car salesman that I’ve had the pleasure of doing business with. I told him exactly what I was looking for and that is exactly what I got. He made me feel very comfortable and was v pleasure of doing business with. I told him exactly what I was looking for and that is exactly what I got. He made me feel very comfortable and was very professional with a great personality. Thank you again to Andy for making my car buying experience so stress free! I will be sending my friends and family over to you! More

JD and Tre were extremely helpful with everything I was looking for. They treated me as if I’d been here before. Thankyou to everyone! looking for. They treated me as if I’d been here before. Thankyou to everyone! More

Cristo was fantastic. Worked with us to get the right car for us. I would recommend going to see him. Worked with us to get the right car for us. I would recommend going to see him. More