McCombs Ford West

New car buying experience was overall great. It was when it came time for warranty work that the issues arise. The Service Advisors that I have dealt with don’t seem to give any effort to real c It was when it came time for warranty work that the issues arise. The Service Advisors that I have dealt with don’t seem to give any effort to real customer service. I recently had my vehicle in for a warranty repair and they did not follow up with me at all on the status of things. The only way I found out updates was to keep calling them or showing up in person. The desk representative would leave the Service Advisors messages to contact me and they never would. It got to the point where the desk representative got status updates for me instead. I was also I told on a few occasions that the car was out for a test drive to verify if the issue was fixed. I monitored the FordPass app and the car wasn’t moving. Along with that lie, I picked up my car to discover the dash-cam was unplugged from the actual unit. They unplugged it the day I dropped it off. To me this is a shady practice. Almost like they don’t want you to see what times they were actually working on it. I attempted to contact them about the dash-cam issue since I picked up after the Service Advisor was already gone….but once again….no return call to explain. More

Muy bueno Gracias cristo por tu atención asía nosotros regresAremos pronto a buscar otro auto regresAremos pronto a buscar otro auto More

Mccombs Ford West is a nice dealership. With an extended quality of vehicles. And the most important, very kind of employees. With an extended quality of vehicles. And the most important, very kind of employees. More

Great experience! JD and the team were a huge help it getting the best deal on the truck I wanted. As an a buyer from El Paso I knew I was in good hands. Highly recomm JD and the team were a huge help it getting the best deal on the truck I wanted. As an a buyer from El Paso I knew I was in good hands. Highly recommended! More

Matt Lawson went above and beyond any expectations I had in purchasing a vehicle. Thank you for all you did to make this a a smooth and easy transaction! in purchasing a vehicle. Thank you for all you did to make this a a smooth and easy transaction! More

Great dealership to work with on your next vehicle. Easy process to get you going and meeting your needs. Easy process to get you going and meeting your needs. More

Very helpful in the purchase of my first car, really friendly environment and overall great experience friendly environment and overall great experience More

I came in with the intentions to buy a new vehicle and Curtis Finley helped me out and made it happen, he took really good care of me, and had me in and out with my new vehicle . You would never get that Curtis Finley helped me out and made it happen, he took really good care of me, and had me in and out with my new vehicle . You would never get that type of experience anywhere else. 10/10 recommend. More

JD is amazing as always! We have bought 4 vehicles from him and he is the best of the best! We have bought 4 vehicles from him and he is the best of the best! More

Goes above and beyond to find a vechile that I was looking for. Great dealership looking for. Great dealership More