McCombs Ford West

Andres with the Service Delivery Department provides outstanding service and provided frequent updates. The whole staff is extremely friendly and helpful, even provide shuttle service for rides home. .I outstanding service and provided frequent updates. The whole staff is extremely friendly and helpful, even provide shuttle service for rides home. .I always feel very comfortable there! Would definitely recommend Ford Red McCombs- West for any auto service needs! More

Very great team with super helpful people I really had such a great experience they knew exactly what i wanted! such a great experience they knew exactly what i wanted! More

Curtis Finley made this the best car buying experience we’ve ever had. He was outstanding. We drive 2 cars, settled on one of those, and wrapped up the deal in under 3 hrs total. We highly recommend Curti we’ve ever had. He was outstanding. We drive 2 cars, settled on one of those, and wrapped up the deal in under 3 hrs total. We highly recommend Curtis. More

Absolutely recommend Sam for finding the best vehicle for you! He was very knowledgeable, friendly, and patient over multiple visits. Highly satisfied with Sam and this dealership! you! He was very knowledgeable, friendly, and patient over multiple visits. Highly satisfied with Sam and this dealership! More

Awesome service, courteous to my family, selected exactly what I was needing and looking for. what I was needing and looking for. More

William did an awesome job showing me lots of cars before I pick out a bronco .Great job William.Thank you for everything.Nancy Hymer I pick out a bronco .Great job William.Thank you for everything.Nancy Hymer More

Curtis Finleys customer service is absolutely phenomenal! 10/10 wouldn’t hesitate to recommend him to anyone! 10/10 wouldn’t hesitate to recommend him to anyone! More

Very helpful and courtesy throughout the entire process. The finance explained everything in during the process. The finance explained everything in during the process. More

New car buying experience was overall great. It was when it came time for warranty work that the issues arise. The Service Advisors that I have dealt with don’t seem to give any effort to real c It was when it came time for warranty work that the issues arise. The Service Advisors that I have dealt with don’t seem to give any effort to real customer service. I recently had my vehicle in for a warranty repair and they did not follow up with me at all on the status of things. The only way I found out updates was to keep calling them or showing up in person. The desk representative would leave the Service Advisors messages to contact me and they never would. It got to the point where the desk representative got status updates for me instead. I was also I told on a few occasions that the car was out for a test drive to verify if the issue was fixed. I monitored the FordPass app and the car wasn’t moving. Along with that lie, I picked up my car to discover the dash-cam was unplugged from the actual unit. They unplugged it the day I dropped it off. To me this is a shady practice. Almost like they don’t want you to see what times they were actually working on it. I attempted to contact them about the dash-cam issue since I picked up after the Service Advisor was already gone….but once again….no return call to explain. More

We had a great experience with Dylan Davis, who made the buying process very transparent, easy, and fast. We'd happily recommend both McCombs Ford West and Dylan, and would be more than happy to do business buying process very transparent, easy, and fast. We'd happily recommend both McCombs Ford West and Dylan, and would be more than happy to do business with them again. More