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McCluskey Chevrolet

Cincinnati, OH

3.4
546 Reviews

9673 Kings Auto Mall Road

Cincinnati, OH

45249

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Showing 546 reviews

October 26, 2023

Jake and BJ were so wonderful. My son had an engine replaced and when we got the car back we were having a problem with the battery. They asked no questions and made it right. The More

by Carissa Buckley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake and Bj Smith, Tim Shaw, Gary Dozier
Oct 26, 2023 -

Carissa Buckley responded

Thanks Jake and Bj at mccluskey for.everything you guys went above and beyond . I appreciate it so much

October 18, 2023

McCluskey was great to work with. Was looking for a nice used truck and ended up buying new. Scott Lambert was the best to work with! If you are looking for a new or used vehicle, def More

by Kenlynch09
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Lambert
Oct 19, 2023 -

McCluskey Chevrolet responded

Thanks for taking the time to give us and your product specialist, Scott Lambert a great review. It means a lot to all of us. Enjoy your new ride and welcome to our McCluskey family!

October 16, 2023

I had an amazing experience with McCluskey Chevrolet. From the very beginning, the sales rep, Tony, was extremely friendly, personable, and treated me like family. It had been a while since I had bought More

by LongLiveTheCamaro
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Blackburn
Oct 17, 2023 -

McCluskey Chevrolet responded

Thanks for taking the time to give a great review for your sales rep, Tony and us. It means a lot. We can't wait for you to drive it either! Enjoy your new ride and welcome to our McCluskey family!

October 14, 2023

Thank you so much for making buying a car today so easy! Please thank Mario for me for doing such a fantastic job taking care of us. I really felt like he listened to us and made sure we got exactly what we More

by Katherine.E.Blum
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario McConico
Oct 17, 2023 -

McCluskey Chevrolet responded

Katherine, thank you for your kind review; we are happy to pass along your comments to Mario here at McCluskey Chevrolet, INC.! We sincerely value your business and look forward to your next visit!

October 08, 2023

WARNING DO NOT BUY FROM THEM THEY ARE FRAUDS. ... I have paperwork to prove Fraud, I was never in front of a notary to notarize an affidavit ( which is required by law ) unless they are an attorne More

by Myworld042023
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Chris Bauer and Karen Shepard
Oct 10, 2023 -

McCluskey Chevrolet responded

We don't commit fraud, it's not how we would ever operate after over 50 years in business. Although she used a different "name" on this review, this customer is known to our dealership. In an effort to alleviate any misunderstandings about the "notary" issue she references, we have even sent her the statement, from the Ohio Revised Code with regards to notarization, and why here thinking is wrong about her being in front of a notary public to sign some of the documentation to title a vehicle into any consumer's name. We adhere to all laws whether local, state or federally mandated and always will. You purchased an AS IS vehicle with over 140,000 miles when purchased. At the time of purchase, there was not tranny failure, No one can predict what MIGHT occur in the future. Every piece of inventory we have on our website has the capability of the consumer looking at the CarFax. It is not automatically provided by us for this reason, but if a customer didn't know/see it on our website and if they asked for same, we'd happily provide this for them, and you are wrong - it is not the LAW to provide a CarFax to any consumer for all the reasons we've indicated herein. Even though you purchased an AS IS vehicle, and you signed that statement indicating that McCluskey is NOT responsible for any repairs, we stepped up, had you vehicle towed here (at our cost), diagnosed your vehicle (at our cost), and offered to pay 1/2 of YOUR repair bill - of which you refused - and then you asked us to have the vehicle towed back to you! Once you refused the offer we made, towing the vehicle back to you and us paying for it isn't/wasn't something that should have been even asked of us - but we went ahead and absorbed that cost as well as a measure of customer goodwill. McCluskey has bent over backwards to TRY to appease Sherry and has done nothing wrong.

Oct 10, 2023 -

Myworld042023 responded

You know what I am not going to keep playing your games I will prove it in court with all the documents that will be provided to prove the opposite of what you just stated and continue to state . I have nothing to say to this company just beware to the people the truth. I am the one in the wheelchair. Due to the vehicle you sold me knowing the issues before the sale and didn't tell me until literally after signing even though I asked and was never told about the accidents I asked very clearly is there anything wrong with the car I was told no. Then when I sign there are issues you needed to deal with that's fraud. Not telling me that the vehicle was in car accidents is your duty by law to tell me that is also fraud.

September 29, 2023

My buying experience was fine but having zero luck with the service department. Went once this week and didn't do the main thing I wanted done and another issue wasn't resolved either. Now taking off anoth More

by william daniels
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Shaw
Oct 03, 2023 -

McCluskey Chevrolet responded

You will be hearing from a service team member shortly. We're sorry for your inconvenience in this regard.

September 29, 2023

It has been nothing but a nightmare with Mcclusky Auto Body Shop for me and my husband. We sent our car there through our insurance, in the first week of July because our car was vandalized in the proce More

by bap200202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Shaw, Chad Wessendorf, Brian Worley
Oct 03, 2023 -

McCluskey Chevrolet responded

There are times when there are delays for consumers due to parts or staff shortages or parts being on national back-order for a particular vehicle, of which we have no control over. We understand that any consumer wants to have their vehicle back as quicky as possible, and we also realize that not having your vehicle in your driveway is/would be an inconvenience to all of us when that doesn't occur. We replaced a locked-up engine and had no way of knowing if there was a possible transmission issue as well, until that was experienced. Our body shop elevated team member(s) have been in communication with you and has explained the process before you/us as we work towards completing your vehicle, including involving Kia's service writer as well. We understand the urgency on your end, but we can only go as fast as all of the processes that needs to be followed allows us to do. If you have any questions pertaining to this matter, you can contact our body shop manager, Chad Wessendorf. A message left for corporate office staff would entail the call back to you being directed to the elevated staff member you are currently working with or with Mr. Wessendorf. The 3 staff members you've indicated you've worked with; Brian Worley - hasn't worked here for years/Chad Wessendorf hasn't spoken with you/Tim Shaw is a service (not body shop) manager.

September 14, 2023

They worked hard to help me get my car. They went above & beyond. I believe the guy who helped me came in on his day off to do so. I live out of state & they delivered my car at no cost! I More

by marshar332
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rodney
Sep 17, 2023 -

McCluskey Chevrolet responded

We truly appreciate your awesome review and when you're happy - we are as well. Enjoy your new ride and welcome to our McCluskey family and thanks for taking the time to give us your review. It means a lot to all of us.

August 03, 2023

Amazing customer service! Jessica and Justin and Glenn took such good care of me. I love my 2024 Trax. They made the process so easy...love my McCluskey family More

by nalonimiller
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Williamson
Aug 07, 2023 -

McCluskey Chevrolet responded

Thanks for taking the time to give our valued team members and us a great review. It means a lot to all of us. The 2024 Trax is a winner in every way and we know you will love owning it. Enjoy your new ride and welcome to our McCluskey family!

July 26, 2023

Easiest way to buy a car! They are extremely helpful and don’t mind walking you through the process if you’re new to it!!<3 More

by Bagwellstar14
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Malcom King
Jul 29, 2023 -

McCluskey Chevrolet responded

We're happy when you are, and we're glad you had such a positive experience with us. Enjoy your new ride and welcome to our McCluskey family!

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