McCluskey Chevrolet

I was preapproved and contacted the dealership about a specific vehicle. I was called by a salesman who pulled up my file, checked to see they still had the vehicle, and took the rest of my info. I emaile specific vehicle. I was called by a salesman who pulled up my file, checked to see they still had the vehicle, and took the rest of my info. I emailed him requested documentation and was told a short time later I was approved. Then started the phone tag game. I finally got ahold of my salesman who was “busy with a customer” so we made an appointment to talk a couple hours later. He never called so I texted them for assistance. Finally I was told we needed to discuss other vehicles because they sold the car. I asked how this happens and was ignored. I emailed a complaint and was told a manager would get ahold of me shortly. No one contacted me. I emailed back and let them know I’d be filing formal complaints with everyone necessary, including banks they sent my information to when they clearly had no intent of doing that business transaction. Finally got a call from a manager who left a voicemail. No apology or anything just him saying he was told I wasn’t happy because “things didn’t go the way I wanted them to.” It has nothing to do with the way I wanted it to go. I have bought cars before and I know how it’s SUPPOSED to go. I had laryngitis and almost no voice so I texted a response. Days later no response from him so I left a message asking him to verify he got my texts. He called and left a message the next day saying to call him back. Let me add that I was approved for this vehicle for 12 days with no progress before complaining. This is absolutely unacceptable and they have yet to take ownership of their screw up… or the fact that they obtained my information for the specific purpose of me buying a specific vehicle, running my credit, selling the vehicle then telling me we needed to discuss different vehicles. If they were not able to conduct the proper transaction, my information shouldn’t have been ran. This is fraud! I have screenshots, voicemail transcripts, and emails of everything. I’d give zero stars but it’s not possible. More

long story short bought a used car with them was told it was covered under warranty right away even though it had aftermarket parts installed anyways the car felt a little funky at the beginning but they re was covered under warranty right away even though it had aftermarket parts installed anyways the car felt a little funky at the beginning but they reassure everything was fine and inspected and covered under warranty giving that the car was a 2019 with 17k miles couple days later the motor went out supposedly it wasn't covered for another month they made me wait 2 months for the car to even get pulled in to be checked didn't provide rental at all and also when they did get it was told lies about what I needed and was just trying to upsell me more stuff than what I actually needed after a 3 month wait car was finally ready after going over invoice they completely lied about what was installed specially when they said they had replaced the aftermarket turbo to a stock one possibly to void my warranty later when i would come back for future repairs anyways i took it home and on the way home I noticed it was smoking so I called was told it was just residue and also the car still wasn't running perfectly couple weeks passed and I took it to another shop to verify work done to work and was told that they lied also the car was leaking oil i was like that's not possible I was told they was replacing the motor etc etc turns out they took it apart and replaced the one part that was bad instead and left it leaking after I notify and confronted them they brush me off and told me I had to wait more than 30 days for them to inspected because there mechanic who did was on vacation when they did check it they said oh no we didn't touch that leaking part when I did research and asked the other dealership and mechanics they advice to take them to court because they flat out lying ended up taking the car back home couple days later car catches on fire 🔥 fire department determine it was from the bad oil leak of the so called engine replacement they did they never owned up to anything worse experience ever the only person that was helpful was the sales person other than that I wouldn't buy another car from them More

To dam pushy try to make more money off an oil change. Try to get you to sell your car or even say you have a problem with something when you don’t. Try to get you to sell your car or even say you have a problem with something when you don’t. More

The purchase was the easiest car trade I have ever made. My rep Jess Williams made it so smooth and found me a vehicle I like in my range. The delivery was amazing. My rep Jess Williams made it so smooth and found me a vehicle I like in my range. The delivery was amazing. More

i love my new equinox and its features :) my product specialist, Pat Cavanaugh, went above and beyond to ensure i had a great sales experience. i really appreciate their connection center where i could specialist, Pat Cavanaugh, went above and beyond to ensure i had a great sales experience. i really appreciate their connection center where i could have them help me with chevy apps and order my new mats. chris hacker in finance was great too. An all around great sales experience and i'll be back in the future as well. More

Do NOT waste your time shopping for any vehicle through McCluskey Chevrolet. They are awful at responding back to your inquiry and even with several different follow up attempts through several methods. It McCluskey Chevrolet. They are awful at responding back to your inquiry and even with several different follow up attempts through several methods. It’s insane, normally the dealership would be the one contacting you after you show interest in purchasing a vehicle but sadly McCluskey doesn’t seem to be that way. I purchased from them back in August 2020 and due to living a great deal away had to do everything online and have the vehicle delivered to me, upon delivery the vehicle was driven to me when that wasn’t discussed. I was under the impression it would be arriving on a flat bed but no, so after getting past that and being annoyed that unnecessary mileage was added, the vehicle then was missing a key(that was promised in my contract-even though it was a used vehicle) and I had to go through tooth and nail to get a second key sent to me-no charge as well as follow up multiple times to get my plates back(I traded in a vehicle as well and they had it to drive it back to dealership, which I also wasn’t aware of) Fast forward three years later and I attempt to purchase from again, thinking it’s been some time and maybe they’ve improved. Guess what? That answer is nope, they haven’t. Same routine of not following up but being told through messages as well as calling in that someone would and for me, “Not to worry!” I’m trying to purchase a vehicle and not the other way around so I’m not worried. This dealership is just extremely unprofessional and I guess I should take this as a blessing in disguise and shop elsewhere. Also the Sales Rep Glen Schuchart is awful. DO NOT DEAL WITH HIM. He can’t respond back to your inquiries what so ever. So in other words, Thanks McCluskey for not making a sale and losing a repeat customer. Please adjust how you treat your repeat and potential customers going forward. More

Jake and BJ were so wonderful. My son had an engine replaced and when we got the car back we were having a problem with the battery. They asked no questions and made it right. The My son had an engine replaced and when we got the car back we were having a problem with the battery. They asked no questions and made it right. They treated myself and my son well and with respect and were above and beyond what I expected. Thanks Jake and Bj. Special thank you to Jake for taking all the time you did in working this out. All the phone calls andnthen meeting me in person to make it right. You are awesome. More

McCluskey was great to work with. Was looking for a nice used truck and ended up buying new. Scott Lambert was the best to work with! If you are looking for a new or used vehicle, def Was looking for a nice used truck and ended up buying new. Scott Lambert was the best to work with! If you are looking for a new or used vehicle, definitely ask for him More

I had an amazing experience with McCluskey Chevrolet. From the very beginning, the sales rep, Tony, was extremely friendly, personable, and treated me like family. It had been a while since I had bought From the very beginning, the sales rep, Tony, was extremely friendly, personable, and treated me like family. It had been a while since I had bought a car, and this was my first experience buying over the phone. He was great at breaking things down. It was no nonsense, no hassle, and I cannot wait to drive this car!!! More