McCluskey Chevrolet

6 Million Dollar Embezzlement is the LEAST of their Issues - 6 Million Dollar Embezzlement is the LEAST of their Issues – DON’T PURCHASE A CAR FROM THEM – Attn: Todd, Brad, Mark, Daniel On Nov 13, 2018 7:50 p 6 Million Dollar Embezzlement is the LEAST of their Issues – DON’T PURCHASE A CAR FROM THEM – Attn: Todd, Brad, Mark, Daniel On Nov 13, 2018 7:50 pm I was researching purchasing a car. I came across Online Cars. I researched the company origin to find out that this on-line service was owned and operated by McClusky Chevrolet dealership in Cincinnati, Ohio. Within moments, I was texted by Todd “your Market Manager for online cars is asking what type of car I was interested in. He gave me the link and I found a car I liked. We texted back and forth and I told him the stock # A99553YT (A Porsche Cayenne). He shared that “We will deliver the car to you. You will sign the paperwork upon delivery. We have a 100% money back guarantee, which means you have 3 days up to 300 miles to drive the car.”…”If you find something 2009 or newer and has under 100K miles it comes with our Free Lifetime Powertrain Warranty. That means your engine, transmission, drive train are covered for unlimited miles and unlimited years”. I’m putting this information in quotes as they are taken directly from his text messages to me. I have texts and screen shots to support it all! The car’s on-line description confirmed the Free Lifetime Powertrain Protection and the vehicle must pass their extensive 172 point inspection”… The next day on Nov 14, 2018, I was texted by Brad from Online Cars. He provided a quote for my trade-in, asked for my insurance information, told me I was approved and the car would be delivered that night. I spoke to Brad four times that afternoon and I re-confirmed the warranty information and the three days return policy. He confirmed what Todd had texted to me the previous evening. Mark Miller from the finance department called me to go over the paperwork to expect later that night. At approximately 8:00 pm the evening of Nov 14 my car was delivered. As they unpacked the car I was presented with the paperwork….lots and lots of paperwork. It was 28 degrees and dark outside and he handed me the clipboard outside. I signed and off they left. The following morning I reviewed the paperwork and noticed a single piece of paper regarding the warranty. I was confused by it so I called Todd. He stated that the document stated that I would not have the full lifetime warranty if my car was a twin turbo. And since my car was NOT a twin turbo I had nothing to worry about he said. Nov 16, 2018 2:56 pm: Texted Brad. “Hi Brad. I got the car washed and it appears as though there is a small crack on the passenger side windshield. I wanted to make certain I asked you within the 3-day 300 miles timeframe.” I did not receive a response so I called the following day and spoke to Brad who assured me that it would be taken care of but suggested waiting until Spring due to the cold weather. I asked how the service would work…since I live in Columbus. Brad stated that all service besides routine maintenance would need to be done at their location but that they would bring me a courtesy car to drive while any service was performed on my Porsche. I thought ok great. Nov 19, 2018 3;35 pm: I received a text from Daniel Petty telling me thank you for the purchase and to utilize him as a second point of contact for any needs. I wrote back confirming the warranty information and asking about the Porsche Roadside Assistance…I also reiterated the conversation with Brad regarding the windshield. Fast Forward to May 15 2019…I call the dealership and ask for Todd. Surprise he no longer works there. So, I explain that I would like to schedule a service under my warranty for the windshield and also the A/C is not working. I am transferred to service who without even opening a file or asking my name just the type of car she immediate says, “I’m sorry but no exotic car we sell has any warranty”. She transferred me to Todd’s replacement Gregg. I explain the issue and he tells me to phone Mark Miller who was off that day. The next day I call and Mark Miller has no voicemail. So, you try to get him and you just enter circle land for phone calls. I left a detailed message with the person who answered the main line and texted Mark asking him to phone me. I received a text back simply saying, ”Try my desk number”. I tried several times for the next several days…nothing. After being ignored for several days I brought my car to another place to get an estimate since it was 85 degrees in Columbus and with no A/C it was no fun. The A/C fan needed to be replaced at a cost of $1,800.00. I call back, Mark Miller is endlessly unavailable now. I spoke to Gregg. I told him I was very upset and that I felt deceived. He did offer to take the car back, however since I needed to replace the “nearly new” tires they told me were on the car. Its all-wheel drive and the tires did not have enough tread I needed all new tires within 45-days of owning the car at $1500.00 in cost. When I asked about the tires they simply said there was no road-side warranty on them so not included in my warranty by Todd. Ok I bit the bullet on that one, but now the A/C of which I never utilized? Gregg asked me to text him a copy of the estimate which I did. That was on May 21, 2019. He stated that he received my information and would speak to their service department and see what could be done. He said he would get back to me the next day. I told him that if they were willing to fix the windshield and the A/C I would purchase an extended warranty moving forward. I was not at all pleased about it but I thought it was reasonable and was trying to work it out with them. If I knew there was no warranty on the car I would have never purchased without having my mechanic inspect the car. If I would have known that I would have immediately gotten an extended warranty. This option was never offered to me by anyone there and they all knew what I didn’t and that is they never had an intension of living up to their promises. The next day I texted him requesting an update…nothing. Eight days later…nothing. No response, no call, NOTHING. I’ve spent over $3,500 dollars into a car within the first six-month of owning it and it was “under warranty”. Point of the story…they are salesman of the worst kind. They are all customer service until just after you purchase the car, and sadly they are ALL in on it! There is a saying, how do you know a teenager is lying? There mouths are moving. It’s supposed to be funny but it was never more true then in this instance. DO NOT BUY FROM THIS DEALERSHIP. THEIR “WARRANTIES” AND “172 POINT INSPECTION” ARE PURELY FICTIOUS. More

Terrible Management, Discrimination I was very excited to find a service center that could work on my vehicle. But I was sadly disappointed by the service I received. The service advisor I was very excited to find a service center that could work on my vehicle. But I was sadly disappointed by the service I received. The service advisor who was in charge of my vehicle was very rude. When I had questions he talked to me as if I was beneath him. When I tried to speak with management I was brushed off. I really don't want to think it was a Race issue but it's kind of hard to tell in that type of environment. I tried to get help from a woman. I think she was a manager in the service area. She didn't seem to understand what was going on. I just didn't feel comfortable I will no longer be spending my money there. Would you want to be subjected to negative behavior when all you wanted was a basic oil change? More

Worst Customer Service Experience Ever This dealership needs to send their employees to customer service training. The finance manager, Dan Hoffman was flippant and somewhat disrespectful i This dealership needs to send their employees to customer service training. The finance manager, Dan Hoffman was flippant and somewhat disrespectful in my opinion. (More on his part later). The Service Manager either lied to us or did not know what was going on in her department. Manager Yaron Shvantz was a very unpleasant person to deal with. We saw no interest on his part in listening to our issues and providing explanations. As part of our purchase of a used 2013 VW, the dealer had agreed to replace the front struts.on the vehicle. We were told it would take a few days and agreed to pick up the vehicle 5 days later on a Friday, We were called Friday and told the repairs had not been completed but could pick up the vehicle Sunday, after 3:45. We arrived at 4:00 PM at the dealership to pick up the vehicle. Our salesperson Holly, told us she was with another customer, but would check on our vehicle. 15 min later, she told us the work was "wrapping up now- it will only be a few minutes more". She then disappeared for 30 minutes. We asked to see the Service Manager, who, (after another 10 minute wait), told us "the vehicle is done- I saw it myself going to be cleaned for delivery. It should be about 5-10 minutes". We waited another 30-40 minutes with no one giving us any explanation on what was going on. After asking for a MANAGER, our sales rep Holly came out and said the vehicle was "not safe to drive". She could not explain more. We again asked for a MANAGER. Yaron Shvartz came out after another 10 minute wait and approached us with arms crossed and in a defensive, unfriendly manner. We got no apology or explanation from him. We told Mr. Shvartz we wanted the sale cancelled and asked for our down payment to be returned. He made no attempt to save the sale or even ask us what had happened. He told us we could not get a check since it was Sunday and that someone would call us the next day. All told, we waited, unattended, in this dealership for well over 1 hr and 20 min. I find this to be a very disrespectful way to treat customers. In total, we spent close to 5 hours purchasing, trying to pick up and cancelling the sale of this vehicle, (with no trade in involved btw.) (In comparison, I once made a trade in and purchase at Carmax in an hour and a half.) On Monday, of course no one called us until I left two messages for a manager. Finally, around 3:00 PM, Jon Perron returned my call and told me it was "company policy" to wait 14 days to issue refunds to make sure the purchasers' check has cleared. After my objections, Mr. Perron was able to get a refund of our deposit that day, but only after I sent him proof that our down payment had been posted to McCluskey Chevrolet. Unlike the other manager we dealt with, Mr. Shvartz, Mr. Perron did at least show interest in listening to me about our experience and was respectful and apologetic. Thank you for that. Finally, a few points about the Finance experience with Mr. Dan Hoffman: This dealership advertises a "Lifetime Mechanical Warranty" included with used vehicle purchase. The finance manager and sales rep both told us this warranty, a "NEXTGEN" 3rd party warranty policy, was INCLUDED AT NO CHARGE. Following our visit on Sunday and after we cancelled the sale, I pulled out the contract paperwork. I discovered that we had not been given a copy of the Bill of Sale, only copies of the finance agreement warranty. After looking closer at the finance agreement, I saw a line item on our Installment contract for $540- NEXTGEN COLLECTION, which, coincidentally, is the name of the "INCLUDED LIFETIME DRIVETRAIN WARRANTY". Shame on me for not catching this or asking about this when we purchased the vehicle. When I returned to the dealership on Monday to pick up our down payment refund, I asked Manager Jon Perron if this was a charge for the Warranty. I told him, that it was oddly coincidental that the Warranty NEXTGEN, was the same wording NEXTGEN that appeared on my finance agreement. He said he did not think it was a charge for the warranty but was not 100% sure, so I would have to speak to Dan Hoffman, the finance manager who handled our sale to get an explanation.Unfortunately, he said, Mr. Hoffman was "with another customer and would be a while". I asked the Mr. Perron to have the Mr. Hoffman call me and of course I never heard back from anyone. So, I never received an explanation of the $540 NEXTGEN charge, so I do not know what it was for. That said, I would recommend that anyone purchasing here CHECK YOUR PAPERWORK. More