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McCluskey Chevrolet

Cincinnati, OH

3.4
554 Reviews

9673 Kings Auto Mall Road

Cincinnati, OH

45249

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Showing 554 reviews

December 29, 2019

Nothing but good things to say about McCluskey Chevrolet at the Kings Auto Mall. When everybody else said no, KC McCluskey and Ben Schneider worked hard on my deal and got it done. There were few obstacle More

by T Sweet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Schneider, KC McCluskey
December 04, 2019

I boight a roush mustang they said it was soumd said it I bought a roush mustang they said it was sound said it passed a big inspection when delivered electrical went bad first day car started stalling firs More

by ralphy6968
Recommend Dealer
No
Employees Worked With
Chuck Maly, Tim Shaw, Brian Worley, Mark Hiltz, Don Butts, Josh Billings
November 25, 2019

I drove 90 miles after being told no problem financing a used truck. Get there took short test drive then did financing and told could not do. But wanted to push a new plain truck on me. That seems to be t More

by Tdmweathington
Recommend Dealer
No
Employees Worked With
Andy oleary, Don Butts
Nov 25, 2019 -

McCluskey Chevrolet responded

We are sorry to hear the way that this customer felt when visiting us. The lender controls the approval, and what the terms/conditions/stipulations might be for any customer. I’m sure we were simply giving you another option as to what a lender might approve by having you consider a new, lesser trim level that what you might have been seeking at that time. We don’t beg anyone to purchase a new, plain truck, we would like for everyone to be able to purchase whatever vehicle they’d like, but again, the lender dictates an approval, or lack thereof. A lot of our customers have challenged/bad credit, but every situation is different depending upon a variety of factors that the lender will consider before granting an approval.

September 23, 2019

No service at all after more than 3 weeks I had my car towed 65 miles to McCluskey for repairs since my husband and I bought both our Chevy Volts there, and they are supposed to be electric ca More

by rbrown8969
Recommend Dealer
No
Employees Worked With
Bailey Bellman
August 16, 2019

Lemon sales Bought a 2019 Chevy Trax . Driving home the first day we bought it , it kept pulling off the right side of the road have to fight to keep it on the ro More

by Jdog
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jake Zach, Karen Shepherd, Keith McCluskey
August 04, 2019

Unhappy Customer Very unprofessional and I would not recommend doing business with this dealership. Still waiting on original paperwork 45 days later.🤔🤔 tags are exp More

by MrB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Todd Patrick, Tyler
Aug 05, 2019 -

McCluskey Chevrolet responded

we are a bit concerned on your rating and feedback. Please feel free to reach out to Karen Shepherd. She can be reached at 513-697-5450. We look forward to hearing from you. Thank you.

August 02, 2019

Used car Bought a large used car from there. Noticed to large rust spots on the roof of the car covered in paint. Was not disclosed to me when Before I Purchas More

by Phil.seitz87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric Dirheimer
Aug 05, 2019 -

McCluskey Chevrolet responded

Phil, we are very sorry to hear that you had a negative experience. Karen Shepherd received the message. She reached out to the managers of that location regarding the concern, who then contacted you. It is our understanding that you are going to bring in your vehicle to be looked at this week.

July 23, 2019

BEWARE if you get a flier after filing Bankruptcy You will end up stressed out and upset. The salesman will tell you everything you want to hear. They will promise you vehicles and tell you that you h More

by acv77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Donald (Glen) Schuchart
Jul 30, 2019 -

McCluskey Chevrolet responded

We are very sorry to hear that you had a negative experience at the dealership. We strive to have great customer care and are saddened that your needs were not met. Please contact Karen Shepherd. She can be reached at 513-697-5450. We look forward to hearing from you so we can fix this issue. Thank you.

June 22, 2019

Oh the love and lies promised; signing the papers. Wow!! I cannot wait to give my thoughts on what has happened with me, and simply for buying a new car. It has been THREE times now, I have taken time More

by joeyjoeb1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Juan H. Jeremy Huber. Duwan (last name) not given. , Hank Kolks, Adam Simon
Jun 25, 2019 -

McCluskey Chevrolet responded

We certainly understand your frustration with your new vehicle needing issues addressed, McCluskey doesn’t build the vehicles, we can only attempt to perform the repairs when the problem surfaces. We do have numerous parts “in-house,” but we cannot have every single part that any vehicle might need on our shelves with the thousands of parts that one vehicle has, so yes, at times, we do have to order parts. We always want the parts to arrive as quickly as the customer does, but the date of delivery of any part is not something that McCluskey can control, the vendor controls the time element in this regard. Per our records and reach-out to the employees directly involved with the customer, no one has promised you; gas/black lettering/black bowties for his vehicle. Lettering and black bowties are an accessory, and just like any customer, they can be ordered by a customer and either they can install same, or we can schedule an appointment for our installation crew to do this. The remote/automatic start was discussed with the customer and their product specialist at the time of the purchase, and that has already been installed on the vehicle. Multiple staff members – your product specialist, your service advisor, and the manager of his product specialist have all left multiple messages and performed reach-out’s to you, and this has been documented internally. They were all forwarded to a “voice mail,” and no calls have ever been returned. As of this morning, 6-25-19, a sales manager called again – and was immediately forwarded to a voice mail, where he left a message – again. The customer can call our general number of 513 761 1111 and ask for: Dawon Harris – your product specialist, or Steve Newdigate – sales manager, or BJ Smith – his service advisor – all the people trying to reach you to attempt to resolve your understanding of items due/see how we can resolve.

June 14, 2019

1 and a half. The auto mall location held my car for a month and a half waiting on the right tool to fix it. The powertrain warranty is also a shotty warranty. Th More

by Henry12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim Shaw, Gary Dozier
Jun 17, 2019 -

McCluskey Chevrolet responded

Henry, we are very sorry to hear that you had a negative experience at the dealership. Your business is important to us. If you could please give Karen Shepherd a call at 513-697-5450 to learn more on your overall experience. Thank you!

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