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McCluskey Chevrolet

Cincinnati, OH

3.4
546 Reviews

9673 Kings Auto Mall Road

Cincinnati, OH

45249

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Showing 546 reviews

August 24, 2020

My wife had purchased a vehicle on line from McCluskey Chevrolet Kings Auto Mall in Mason Ohio, while I was out of town. This was Friday Aug 21, 2020. The sale actually started On Monday Aug. 17th. This i More

by gunnerbrown25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jessica Williams
August 04, 2020

Great service Donte hooked everything up Sales manager made it happen comfortable with every aspect of service Talked to Donte on phone by the time i got there had all the ducks inline for me truck i want More

by harris.antoine
Recommend Dealer
Yes
Employees Worked With
Donte new car salesman
Aug 06, 2020 -

McCluskey Chevrolet responded

We sincerely thank you for the positive review, and look forward to seeing you again soon! Have a wonderful day! :)

July 31, 2020

Purchased a 2020 Silverado HD Turbodiesel 2 weeks ago. Check engine light came on so I went to get it checked at the service center. The rep told me not to worry about it and to take it home and reschedul More

by DW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jared, Troy, Kristin
Aug 04, 2020 -

McCluskey Chevrolet responded

We are so sorry to hear these concerns, and we would like to thank you for giving us this feedback. I will promptly forward your comments to our Service Director for review and so that he can address them with our staff. In the meantime, if there is anything additional we can do to help with the situation please don't hesitate to reach out to us directly at 513-761-1111.

July 15, 2020

I purchased a 2018 Chevy Cruze about 20 months ago at the Automall thru a credit repair program. I put $1500 down and walked away with a new car with no negotiation. If I questioned anything or tryed to swit More

by Lied to
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Toni female that hung up. Heather was original sales person.
Jul 17, 2020 -

McCluskey Chevrolet responded

Thanks for much for your candid feedback regarding an experience you had a couple years ago. We pride ourselves on providing a great experience to all our guests and are sorry to hear that yours wasn't up to par. We wish you the best of luck with your new vehicle.

July 14, 2020

This company here is full of xxxx!!! I purchased a vehicle on June 19, 2020 and it was delivered to me the next day in which was great, but after that they suck. I was told that I will get a tag for 9 More

by katonia123
Recommend Dealer
No
Employees Worked With
Todd Patrick
Jul 16, 2020 -

McCluskey Chevrolet responded

The sales manager has spoken with the customer several times, even calling her to answer questions while he was on vacation. She has received a copy of her paperwork from the purchase, and in fact, I believe that we have mailed this twice. She will receive the information needed to register the vehicle, once her loan and the due diligence has occurred by her lender by them sending us the funds for the purchase of the vehicle. Once that occurs, we will go about our process of getting the title out to her so that she will have what is needed in order to register and plate the vehicle. At one point recently, the State of Ohio had customers receiving a 90 day tag (due to covid issues), but that is no longer occurring. This could have been the confusion at that time in what you were being told. We are appreciative of the fact that you "love your car," and we realize that our customers are anxious to get everything finalized with their purchase, but we must comply with the laws/regulations/procedures in place as indicated above in order to do so. We are as anxious as the customer is to get her purchase completed, as timely as possible, based on the above. Thanks!

May 04, 2020

Awesome!, Definitely recommend this place. Mr. studdard was an amazing help! Definitely recommend. Keep up the good work will definitely come again and tell oth More

by bowb4myducky
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Studdard
May 05, 2020 -

McCluskey Chevrolet responded

Thanks so much! We appreciate you.

April 05, 2020

my experience has always been great!!! the staff & techs are great to deal with.my overall experience is that they are clearly customer oriented and truly appear to be concerned about you More

by thunder.t808
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Shaw
Jun 17, 2020 -

McCluskey Chevrolet responded

Hi, thank you for the wonderful rating! If there is anything else that we may do for you, please do not hesitate to reach out!

March 09, 2020

Our salesman Rich, was awesome. He took great care of us. He went the extra mile in everything from showing the vehicle to holding a vehicle (the only one in the color we wanted) for us. He communicated with More

by deerickcv
Recommend Dealer
Yes
Employees Worked With
Richard Heimbrock
February 19, 2020

SCAMMERS! I purchased my Jeep from this dealership 5 yrs ago and was required to get my oil changes done here I’d I wanted to keep my lifetime warranty. Twice now they’ve given my an inspection form that sa More

by Kristina
Recommend Dealer
No
Employees Worked With
Tim Shaw, Gary Dozier
February 13, 2020

Had money stolen treated us like crap brung vehicle home drove it a little transmission is acting up one of there techs overfilled transmission fluid now they wont make it right would not recommend at all. More

by Customer87
Recommend Dealer
No
Employees Worked With
Heather Jamieson
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