McCluskey Chevrolet
Cincinnati, OH
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My wife had purchased a vehicle on line from McCluskey Chevrolet Kings Auto Mall in Mason Ohio, while I was out of town. This was Friday Aug 21, 2020. The sale actually started On Monday Aug. 17th. This i Chevrolet Kings Auto Mall in Mason Ohio, while I was out of town. This was Friday Aug 21, 2020. The sale actually started On Monday Aug. 17th. This is when they were supposed to bring her the vehicle, in which was purchased unseen without a test drive. However the car had a recall, they said, and they brought her a rental. They didn't tell her what the recall was when they dropped the car off at her place of employment Friday Aug 21, the guy just told her that they had replaced the transmission. I get back today, aug.24th. Surprised to see a different vehicle in my driveway, I asked her where it came from. She thought she was going to surprise me by buying a car herself .. (usually a mistake) long story short nothing was accurate the transmission was bad, none of the numbers added up on the paperwork from what the lady explain over the phone to my wife...Soooo, a $6,000 car turned out to be an $8,000 car which turned out to be $21,000 after it was all said and done, and this is a Ford Festiva. she told me there's something wrong with the transmission she thought it had trying to get a hold of somebody at the dealership with no luck. No one returned the calls so I'm sure they're waiting on the grace period( which I believe is 3 days, maybe 30) to expire since it's a used vehicle l. Called the number on the paperwork whick turns out to be the credit aaceptance corporation, and now we wait!!! Why such dishonesty out of most car sales people? We just get by and don't need this ridiculousness. More
Great service Donte hooked everything up Sales manager made it happen comfortable with every aspect of service Talked to Donte on phone by the time i got there had all the ducks inline for me truck i want made it happen comfortable with every aspect of service Talked to Donte on phone by the time i got there had all the ducks inline for me truck i wanted deal was to complicated next day Donte called me up gave me truck better than the one i wanted sales manager finished up minimum downpayment great financial company most of all GREAT TRUCK Saleman Donte mad it all happen GO SEE DONTE MCCLUSKEY KINGS AUTOMALL TELL HIM ANTOINE SENT YOU WELL WORTH THE TIME THANKYOU DONTE AND SUPPORTING CAST AT KINGS CHEVROLET I WILL RETURN FOR NEXT CAR More
Purchased a 2020 Silverado HD Turbodiesel 2 weeks ago. Check engine light came on so I went to get it checked at the service center. The rep told me not to worry about it and to take it home and reschedul Check engine light came on so I went to get it checked at the service center. The rep told me not to worry about it and to take it home and reschedule an appointment since they were out of rental cars. This wasn’t acceptable to me since jg was a 70,000 dollar truck and it was less than two weeks old. So I got someone else who sent the code to the diesel tech and after the tech did some digging he found an air leak and a busted seal. Definitely not safe to drive. They were going to send me home if I had not done the work of the advisor for them. Very disappointing considering I’ve bought multiple vehicles from this place and given them all that business just to be treated like that at a service visit. Will not be returning. More
I purchased a 2018 Chevy Cruze about 20 months ago at the Automall thru a credit repair program. I put $1500 down and walked away with a new car with no negotiation. If I questioned anything or tryed to swit Automall thru a credit repair program. I put $1500 down and walked away with a new car with no negotiation. If I questioned anything or tryed to switch color of vehicle they said it could blow the deal. I was instructed to purchase the vehicle that the sales person chose for me to test drive. Told me to make my payments on time and then come back in a year and they will be able to get me into another car. I was also promised a Gift Card to a local restaurant for $50 for driving down from Columbus. Which I never received. Also after the papers were signed and the deal was done I went to pick up my keys at the front desk. They did not have them... found out that a sales person had taken my new car and put over 50 miles on the car while he was on a person errand. The receptionist told me she tried to tell him that someone had purchased that car and not to take those keys. He indicated he be right back and disregarded her warning. They had to end up calling him, while he was at Walmart. He came back into front doors of dealership played down keys and never even apologized or showed any remorse. After over a year I tried calling back and could never get a call back even after talking to them. Eventually my boyfriend started calling for me. He spoke to a female that took my name and said she would speak to her finance manager about what was going on. She was told I would be home in an hour. Before she even spoke to me she had run my credit without approval. My boyfriend told her she had no authorization to do that without my approval and he had not given her my SS#. She said they had pulled the original deal got the social and ran it from that. When we found this out we called the general manager twice and left messages and a month later have still not received a call back. Beware of there xxxxxxto take you and your money with promises they have no intention of delivering. I ended up a Crown Kia in Columbus and the took care of me. Got me in a wonderful vehicle even though I was $12,000 upside down. I even had made all my payments in time and paid extra in most payments. More
This company here is full of xxxx!!! I purchased a vehicle on June 19, 2020 and it was delivered to me the next day in which was great, but after that they suck. I was told that I will get a tag for 9 vehicle on June 19, 2020 and it was delivered to me the next day in which was great, but after that they suck. I was told that I will get a tag for 90 days and it was not even for 60 days. Than on top of that I haven’t received any paperwork stating that I own the car or to register it. I have constantly call the sales manager along with the head person over the dealership and no answer and phones nor return voicemail, but they surely received the money from the finance company. They can come and pick up this xxxx call!!! BBB here I come with my complaint. I love the car, but hate the unprofessionalism of the dealership and employees. I will not ever refer anyone to them!!! More
Awesome!, Definitely recommend this place. Mr. studdard was an amazing help! Definitely recommend. Keep up the good work will definitely come again and tell oth Definitely recommend this place. Mr. studdard was an amazing help! Definitely recommend. Keep up the good work will definitely come again and tell others too More
my experience has always been great!!! the staff & techs are great to deal with.my overall experience is that they are clearly customer oriented and truly appear to be concerned about you the staff & techs are great to deal with.my overall experience is that they are clearly customer oriented and truly appear to be concerned about you having a great experience at there dealership..... . More
Our salesman Rich, was awesome. He took great care of us. He went the extra mile in everything from showing the vehicle to holding a vehicle (the only one in the color we wanted) for us. He communicated with He went the extra mile in everything from showing the vehicle to holding a vehicle (the only one in the color we wanted) for us. He communicated with is every step of the way and made the process as smooth as possible. The dealership is great of itself and Rich is one of the main reasons why. From my wife and I, thanks! More
SCAMMERS! I purchased my Jeep from this dealership 5 yrs ago and was required to get my oil changes done here I’d I wanted to keep my lifetime warranty. Twice now they’ve given my an inspection form that sa ago and was required to get my oil changes done here I’d I wanted to keep my lifetime warranty. Twice now they’ve given my an inspection form that says I need $1500 in repairs for items I JUST HAD REPLACED (break pads, rotors, etc.)! They prey on people, hoping we don’t know better. It’s bad enough that the repairs are marked up to 3x what they should be, but telling people they need repairs they don’t need is horrible! Don’t expect them to be apologetic, either. I called to speak to a number of people and the best they could do was offer to pay for the oil change I already paid for, so they basically did absolutely nothing. I will never return here for any services and I definitely won’t purchase another vehicle with this dealer. They’re icky. More
Had money stolen treated us like crap brung vehicle home drove it a little transmission is acting up one of there techs overfilled transmission fluid now they wont make it right would not recommend at all. drove it a little transmission is acting up one of there techs overfilled transmission fluid now they wont make it right would not recommend at all. More