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McCluskey Chevrolet

Cincinnati, OH

3.4
546 Reviews

9673 Kings Auto Mall Road

Cincinnati, OH

45249

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Showing 546 reviews

September 12, 2022

Warning to all! Do not buy anything from McCluskey auto, bought a 2019 jeep Cherokee and after they said they did a 156 point inspection on the vehicle the battery w More

by Brigz71
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joey
Sep 14, 2022 -

McCluskey Chevrolet responded

Hi. We need a full name in order to address your concerns. Please send this information to karen@mccluskey.com so that we can try to assist. We respect all of our customers, including our veterans. There's always an answer on a title related situation, and once we find out who the buyer of this veh icle was/who's name it was in, we will do everything possible to resolve your situation. Thanks

Sep 28, 2022 -

Brigz71 responded

Derek Briggs

September 08, 2022

Madison, with Online. cars and McCluskey Chevrolet, is an absolute rock star. She was on top of every single request I had, making my car purchase the best experience I’ve More

by marcywatkins
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Madison Imhoff, Glenn Allen
Sep 11, 2022 -

McCluskey Chevrolet responded

Your review is awesome Marcy, and when you're happy, we are as well. Thanks for taking the time for some words of praise, it means a lot to us, and to Madison. We look forward to continuing to serve you in the future, and in the meantime - enjoy your new ride!

September 08, 2022

I purchased my vehicle in May, 2022. The process of buying the car was good, however, once the deal was closed I have had the hardest time getting them to keep their word or even follow More

by amanda
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Glenn Schuchart , Todd Patrick
Sep 11, 2022 -

McCluskey Chevrolet responded

It's my/our understanding that we have delivered on all the promises that were made to you. You will be hearing from Manager Todd Patrick as soon as he is available to reach out to you. Thanks!

August 12, 2022

WORST EXPERIENCE EVER BUYING A VEHICLE (and to put this into proper perspective, I'm 52, so I've purchased a few vehicles) I went to McCluskey because my credit is still reeling from the financial disas More

by allenwd451
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Greg Flick, Special Finance Manager
Aug 17, 2022 -

McCluskey Chevrolet responded

We have no control over whether or not a lender decides to not fund a loan. Without going into too much detail about your particular situation, when they performed their due diligence on their end, they (not us), determined that they did not wish to move forward with granting a loan. Your sales rep has already made you aware of those reasons. As far as your down payment is concerned, if a credit care/debit card is used, it is refunded back to the card on the day we are made aware that it needs to be refunded. It is always up to the issuer of the card as to when THEY post that amount. We did this (refund), and it's our understanding that you now have those funds, because your card issuer has posted that refund. We are truly sorry that it didn't work out with a vehicle from us. We do value our customers and do everything possible to make that apparent to them. We are sorry for the way that you were made to feel with your recent experience

August 05, 2022

Sold me a Jeep which I’m now stuck owing on as well as stuck with because it had prior ROLL BACK ON MILEAGE I have tried to talk to someone about it and all they want to do is have me let them buy me out More

by caldwell.tara
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Terri Gordon
Aug 09, 2022 -

McCluskey Chevrolet responded

As we have recently indicated to you when you reached out to us about the possibility of securing a new vehicle/loan, your vehicle (the Jeep you reference), does have value. It is always up to a lender as to what they would be willing to do from a loan approval standpoint, and what the terms/conditions/possible down payment of their conditional approval might be. Then, it is always up to the customer as to whether or not they will, or can meet the conditions of that approval from the lender(s).

Aug 09, 2022 -

caldwell.tara responded

Yes as it is convenient to try to stick me in a vehicle I can not afford point is I was sold a vehicle with a roll back on mileage which should have never been sold to me and also I stated they tried to put me in a different vehicle which I could not afford point is I’m stuck with a Jeep that legally should have never been sold to me at this point I’m just going to seek a attorney advice and go from there because it pointless to pay a vehicle off that I can’t sale or trade without being Sued and clearly you guys just wanted to pay the remaining balance and leave me without a vehicle after I’ve paid all this money into my Jeep as far as payments and maintenance Mccluskey knew there was a ROLLBACK and still sold me the vehicle Look the laws up Good Day

July 18, 2022

Advisor not happy I did not have appointment said they changed the policy to appt only a month ago, I was still able to get in and out in under 1 hour, do not say if completed recall, not cheap at $92. More

by bruce.gilmore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim Shaw, Gary Dozier
Jul 20, 2022 -

McCluskey Chevrolet responded

Even though we now require an appointment for services to be performed, it's good to hear that we worked you in (in under an hour :) Our pricing is based upon current market pricing from the numerous vendors who may provide the parts for any make/model. We appreciate your patronage, and look forward to seeing you at your next visit with us!

June 17, 2022

Needed truck and could not find a used one that I liked, sat down with Rodney Napier and we pulled up the Chevy build your own site and I entered in exactly what I was looking for and bought it new. Rodney More

by Buhrlageappraisals
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rodney Napier
Jun 21, 2022 -

McCluskey Chevrolet responded

Congratulations on your new vehicle! Our entire team works hard to get you the best deal. We're always here with the same great service whenever you need service or another vehicle.

June 09, 2022

Recently purchased a new Equinox RS from McCluskey. Compared to other dealerships I visited, I felt that McCluskey was the most upfront about everything. I really appreciated that I wasn't pressured in More

by fryguy4985
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dontae Williams
Jun 10, 2022 -

McCluskey Chevrolet responded

Thanks for taking the time to give us, and your product specialist, Donate, a great review. It means a lot to us. When you're happy, we are as well. Enjoy your new ride and welcome to our McCluskey family. We look forward to serving you again in the future.

June 01, 2022

Transmission rebuild under lifetime powertrain. No problems or hassles whatsoever. Service Advisor Jeremy Huber was fantastic!!!!!! More

by Jpadgitt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Dozier
Jun 03, 2022 -

McCluskey Chevrolet responded

We are happy that you were able to utilize your free, lifetime powertrain warranty/coverage in order to save yourself THOUSANDS of dollars in repairs! We're also happy that you had a great experience with our valued service advisor, Jeremy. Thanks for taking the time to give us/him a great review, and we look forward to continuing to serve you in the future!

May 30, 2022

They scam me out of 2 cars Customer service 👎 About the sale not the customer More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bob Burnett
Jun 01, 2022 -

McCluskey Chevrolet responded

Hi Mike, you have not provided us with your full name in order to research your concerns. We can assure you that we value our customers and attempt to be as transparent as possible. We are here to sell and service vehicles, and to do such a great job in that regard, that we have customers for life. We are sorry that you felt otherwise. If you'd like to discuss this matter further, you can call our sales concierge team at 513 741 1111.

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