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McCluskey Chevrolet

Cincinnati, OH

3.4
553 Reviews

9673 Kings Auto Mall Road

Cincinnati, OH

45249

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Showing 553 reviews

December 02, 2022

I was asked to let them know any problems I had once I informed them I was ignored!! The employees nor supervisor’s return phone calls to r reply to emails leaving you stuck with issues that should have b More

by Marihajamison
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Andre, Scott
Dec 06, 2022 -

McCluskey Chevrolet responded

Thanks for letting us know about your concerns. You should be hearing from a team member shortly in an effort to resolve your concerns.

November 19, 2022

Cars. com has stock #BGCNZ5 listed as available and confirm online with chat person that it is available. I immediately call the dealer and they say it is s More

by JR022
Recommend Dealer
No
Employees Worked With
Justin Smith
Nov 22, 2022 -

McCluskey Chevrolet responded

We are sorry that you were disappointed JR. When we order a vehicle that will be offered for sale for our inventory, or for a consumer who specifically ordered special options on a vehicle, we have to stock in the vehicle into our inventory. I'm glad that the person you spoke with made you aware of its sold status when you called us. If you wish to order a new Corvette (or another model), you can contact our guest relations team at 513 741 1111.

November 19, 2022

Worst place to buy a used car that’s “certified through them” you won’t get the warranty really they argue every single thing. The day I drove my truck off the lot my brakes caught fire and they had it for More

by Alex.williams15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Don’t remember the lady I talked to
Nov 22, 2022 -

McCluskey Chevrolet responded

You purchased your used Dodge Ram from us over 1 year ago. Your vehicle was not a "certified" vehicle, as we can only "certify" a GM product, and not a Dodge product. Your vehicle did go through our 127 point inspection process prior to your purchase. We can only address what issues are apparent at the time of the inspection, and cannot predict what could/would go wrong in the future with the approximately 10,000 moving parts on any vehicle. As far as "switching out" vehicles, that's not how such a process works. Once a purchase is funded by a lender, the lender and consumer are the owners of the vehicle, and if the consumer wants to entertain the thought of getting a different/another vehicle, they have to trade in the vehicle, and secure an approval once again from a lender. We do not/can not give every customer who has to leave their vehicle with us for repairs, a free loaner vehicle. With over 6,000 vehicles a month coming through our service drive, that's impossible. I do see you purchased a service warranty, so hopefully that will assist with the findings on repairs. Additionally, you also have our free lifetime powertrain coverage if the repair is engine or tranny related (and if you have complied with the simple terms of getting an oil change performed at an ASE certified repair facility every 6,000 miles). As far as your father-in-law's truck is concerned, and with the past/current culture of chip shortages with every manufacturer, any missing chips will become available for delivered vehicles as soon as they are shipped to us, and then you would be notified of such by our service team.

October 20, 2022

I don’t think I could’ve had much easier if an experience than I did. I never thought I’d see the day when I’d order a vehicle and negotiate a trade without ever actually visiting a dealership in person. My More

by T. Gooding
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cheri Wells
Oct 26, 2022 -

McCluskey Chevrolet responded

We aim to please at McCluskey Chevrolet, and it sounds like we were successful in that regard with your recent transaction with us. We try to make it as easy as possible for our customers, and when you're happy - we are as well. Welcome to our McCluskey family, and we hope you will enjoy your new ride!

Oct 26, 2022 -

T. Gooding responded

Thank you!

October 11, 2022

Bought a vehicle from their online program. They say they go over the vehicle but could not have because it was delivered to me from another dealer. Have tried to get items fixed under the 30 More

by mjants57
Customer Service
Recommend Dealer
No
Employees Worked With
Tyler Rhoads
Oct 13, 2022 -

McCluskey Chevrolet responded

Hello, thank you for taking the time to provide us with this feedback. We truly regret to hear you are not having the best experience with our dealership. If you could please reach out to us and provide us with some more information so we are better able to assist you. Please give us a call @ 513-741-1111. Thank you!

Oct 13, 2022 -

mjants57 responded

LOL..really..i have tried calling both my salesman and online sales manager with no response back. Any other suggestions? You have all the information you need to fix my vehicle so you could reach out to the repair shop and have my vehicle fixed like your contract and sales person said you would.

October 03, 2022

I recently went here for an oil change and hopefully to get my tire patched but the guy at the counter was very rude when I was talking to him I don’t know if he had a bad day or what. I told him that I th More

by JT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don’t remember
Oct 07, 2022 -

McCluskey Chevrolet responded

We cannot address your concerns without your full name. Please call our service concierge team at 513 697 5200 to discuss this matter further. While it is true that many plug repairs do a great job of keeping air in the tire, that's only part of the equation. Because they're not completely sealing the injury, plug repairs may allow air and moisture to penetrate the body of the tire, which is why we recommended new tires and an alignment once the tires are installed. We apologize for the way you felt during your experience with us, we always strive to be as transparent as possible to our customers, and we truly value your patronage.

September 28, 2022

Waited 10 months for car we were to get in 4. They had also agreed to send tow truck to pick up 2 old cars we wanted to get rid of. The sales guy kept promising they would take them as part of th More

by S.K.
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Tipton
Oct 19, 2022 -

McCluskey Chevrolet responded

Please accept our sincere apologies for the situation as you've described it and the way you were made to feel. Although we have/had no control over any manufacturer (they were all in the same boat), timeline of when an ordered vehicle would arrive, we're glad to hear that you finally got yours, and are hopeful that you are truly enjoying it. We wanted you to know that we want to take care of your issues you describe with your trade ins. Although at the time all of this transpired (when your new vehicle arrived), you could not locate the titles to the vehicles, If you still have these vehicles and want us to take care of getting them off of your property, please let us/me know this. You would have to come into our dealership to sign the paperwork necessary to get them out of your name and into our name. Please email me at karen@mccluskey.com and let me know if this is something you'd like for us to take care of for you now, and again, we sincerely apologize for any additional stress that this may have caused you, and we'd like to help with that aspect if you still need us to.

September 12, 2022

Warning to all! Do not buy anything from McCluskey auto, bought a 2019 jeep Cherokee and after they said they did a 156 point inspection on the vehicle the battery w More

by Brigz71
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joey
Sep 14, 2022 -

McCluskey Chevrolet responded

Hi. We need a full name in order to address your concerns. Please send this information to karen@mccluskey.com so that we can try to assist. We respect all of our customers, including our veterans. There's always an answer on a title related situation, and once we find out who the buyer of this veh icle was/who's name it was in, we will do everything possible to resolve your situation. Thanks

Sep 28, 2022 -

Brigz71 responded

Derek Briggs

September 08, 2022

Madison, with Online. cars and McCluskey Chevrolet, is an absolute rock star. She was on top of every single request I had, making my car purchase the best experience I’ve More

by marcywatkins
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Madison Imhoff, Glenn Allen
Sep 11, 2022 -

McCluskey Chevrolet responded

Your review is awesome Marcy, and when you're happy, we are as well. Thanks for taking the time for some words of praise, it means a lot to us, and to Madison. We look forward to continuing to serve you in the future, and in the meantime - enjoy your new ride!

September 08, 2022

I purchased my vehicle in May, 2022. The process of buying the car was good, however, once the deal was closed I have had the hardest time getting them to keep their word or even follow More

by amanda
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Glenn Schuchart , Todd Patrick
Sep 11, 2022 -

McCluskey Chevrolet responded

It's my/our understanding that we have delivered on all the promises that were made to you. You will be hearing from Manager Todd Patrick as soon as he is available to reach out to you. Thanks!

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