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McCluskey Buick GMC

Cincinnati, OH

4.5
337 Reviews
The team at McCluskey Chevrolet Buick GMC would like to welcome you to our dealership in Cincinnati, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Buick, GMC vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
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9673 Kings Automall Drive

Cincinnati, OH

45249

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Showing 337 reviews

September 16, 2026

Bad service. Jon Paren ran my credit 4 times and said he would get back in touch. That never happened. Voicemail is always full. I bought 5 vehicles from McCluske More

by jamiefeeback
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tracey Pacheco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Paren
Sep 25, 2026 -

McCluskey Buick GMC responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

September 15, 2026

Bill Stouffer was excellent! He listened, knew what I was looking for and got me through the process!! Can’t say enough good words about him! He even contacted me five days after More

by mikesimpson
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tonya Hensley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2026 -

McCluskey Buick GMC responded

Knowing that our team’s attentive guidance during your Chevrolet Corvette purchase met your expectations is rewarding. Your praise of our check-in call five days after your purchase and your five-star rating mean a great deal to us.

September 14, 2026

They were professional and helpful when it came to all stages of the process - it was stressful and they made me feel secure that they could and would handle it correctly. Highly recommend! More

by kilkellyme1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Pacheco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2026 -

McCluskey Buick GMC responded

Knowing the process felt secure means a great deal to our service department. We’re glad our team supported you through every stage of the service on your Hyundai Tucson Hybrid. Your recommendation truly motivates us to keep delivering that level of care.

September 12, 2026

I have had the pleasure of working with Mr. Nick and Mr. Allen. They were very courteous and professional and was able to get me approved for a 2026 Chevy Trax Activ. I am so grateful for the More

by temakj12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick
Sep 12, 2026 -

McCluskey Buick GMC responded

Your note about our team’s courtesy and professionalism reflects the experience we aim to provide. Our team is pleased we could secure your approval for your new GMC Suburban. Hearing that you’d recommend us and are excited for delivery means a lot to our team.

September 11, 2026

The technicians are very welcoming and professional. The facility offers everything one needs from food/beverage, technology to business needs. More

by cjascher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Pacheco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2026 -

McCluskey Buick GMC responded

Knowing that you felt welcome and well taken care of by our technicians is rewarding. We’re glad our facility’s food, beverage, technology, and business amenities met your needs during the service on your Chevrolet Silverado 1500. Hearing your positive feedback means a great deal to our service team.

September 11, 2026

Service was timely and the staff were professional and knowledgeable. I have no problem returning to the dealership. More

by frye29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wolf
Sep 11, 2026 -

McCluskey Buick GMC responded

Our service department is pleased we could provide prompt, expert care for your GMC Acadia. Knowing you’re comfortable returning to our dealership means a lot to us.

September 11, 2026

Service was completed quickly. However, the pricing was expensive. I’ll admit I agreed to the estimate. I had a lot of work done. 90k mile service. Transmission flush, brake flush More

by WMSPOTTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tracey Pacheco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2026 -

McCluskey Buick GMC responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

September 11, 2026

Went in for an oil change. Estimate was $60. Picked up the truck and the bill was $160. It’s a diesel, so the higher price is correct……but why the $60 estimate? Got home, More

by gsmyers1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tracey Pacheco
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2026 -

McCluskey Buick GMC responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

Sep 14, 2026 -

gsmyers1 responded

I contacted the service department about the leak. Josh was helpful and asked me to bring the truck in immediately. The issue was corrected and I was offered a free oil change as compensation. I appreciate the quick response. I wasn't going to return to McCulskey for service but, since I was offered a free oil change, I will give them another chance.

September 09, 2026

Professional, polite, knowledgeable and believes in their product. Answered all my questions in a prompt manner. I would recommend them to anyone who is looking for a good car. More

by bwinfrey02
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tonya Hensley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2026 -

McCluskey Buick GMC responded

Your remark about our team’s professionalism, courtesy, and expertise underscores our commitment to clear communication. Knowing that purchasing your used Hyundai Venue met your needs and that you’d recommend us means a lot to our team.

September 08, 2026

If you are looking for a seamless and stress-free car buying experience, do yourself a favor and ask for Bill Stouffer at McCluskey, King's Auto Mall.. Their professionalism, deep vehicle knowledge, and More

by E Otterman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Stouffer
Sep 08, 2026 -

McCluskey Buick GMC responded

Knowing that the car-buying process felt seamless and stress-free means a lot to our team. We’re glad our transparent communication and deep vehicle knowledge could put you at ease and help you drive home in your new Buick Envista.

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