McCluskey Buick GMC

Brian in service was professional and explained everything to me. I will definitely come back for all my Chevy needs! everything to me. I will definitely come back for all my Chevy needs! More

Sold me a truck that was not cleared to be sold, had financial contracts signed waiting on delivery for almost a week, only to find out the truck I bought had been sent to wholesale due to needing too m financial contracts signed waiting on delivery for almost a week, only to find out the truck I bought had been sent to wholesale due to needing too much work, still do not have a vehicle More

I’m only answering this because this is the fifth request from you or your contracted survey provider. I don’t know exactly what you want me to say. Here’s what I would offer. You’re gonna have a lot of form from you or your contracted survey provider. I don’t know exactly what you want me to say. Here’s what I would offer. You’re gonna have a lot of former customers coming over from Borcherding. They’re not gonna know where they’re going or anything about your business. They’re also used to a very personable touch. Every time I went into Borcherding people went out of their way to say hello to me or offer help. I walk into your place and the service department looked backed-up like the border crossing to Canada or Mexico or potentially the car line to get into Kings Island. There were McCluskey employees everywhere running around with little interaction one-on-one with customers. Staring at me and walking right past me. I even asked two sales or finance guys (in some small office) a question regarding the trade-in potential of my vehicle and they kind of just stared at me like I interrupted their conversation. Totally not kidding. Gave me a short answer.I would have to say the best person I interacted with was the service tech whomever she was. She kind of picked up on the fact that I was new there. I had zero interest in filling out one of these surveys. Generally, I’m a pretty positive person. But after five requests, I guess you really want the input. So you asked for it. I have no idea whether or not this is a good alternative compared to Borcherding for my vehicle. Who knows. And really? No video inspection by tech sent to the customer? All the dealerships do that. Hope this helps. I’ve worked in customer service before and it’s a thankless job so I don’t go out of my way to xxxxx and complain to businesses. More

Taking receipt of the car, gas tank was under 1/4. The car hadn't been cleaned inside or out. One month ago, I purchased from Kings Performance Honda. They filled my tank, car was spotless, offered 3 The car hadn't been cleaned inside or out. One month ago, I purchased from Kings Performance Honda. They filled my tank, car was spotless, offered 3 free oil changes and a 36,000 bumper to bumper warranty. Performance Honda is thinking long term vs an immediate sale. They've earned my business for repairs and next car. Thank you. More

I had multiple issues during my service. My first advisor failed to tell me the tech working on my car was going on vacation and it would just sit for a week. Luckily, the service manager My first advisor failed to tell me the tech working on my car was going on vacation and it would just sit for a week. Luckily, the service manager let me know, let me take the vehicle and bring it back promising it would be looked at on return. The advisor at this time had some confusion with my rental reimbursement but took care of it and got an authorization code. However, then he went on vacation. The 3rd advisor explained there was nothing they could do with the authorization and it would all be on me to submit which was annoying but fine. However, this advisor failed to communicate for several days and wouldn't return phone calls. I finally asked for a manager again. The manager was off but had someone else call me and the car was ready for pick up. I really appreciate the manager, but it seems that the manager and the second advisor are the only people who know what they are doing! More

I HAD TO GET K. MCCLUSKEY/ MRS.TRACY INTO THIS MESS BETWEEN THE LIES AND THE TIME WE LOST PLUS THE $ 2,000 WE HAD TO PAY OUT ON THE RENTAL. AND THE MCCLUSKEY/ MRS.TRACY INTO THIS MESS BETWEEN THE LIES AND THE TIME WE LOST PLUS THE $ 2,000 WE HAD TO PAY OUT ON THE RENTAL. AND THE FACT WE WILL HAVE TO GET THE SUV CHECKED AFTER SEEING THEY CHARGED OVER $ 400.00 TO PUT IN THE COIL 1 CABLE More

Arielle kept me in the loop she was the best! !! She needs a raise asap !! She needs a raise asap More

Tech on time for oil change Did job invrain no be issue needed a detailed reciept needed a detailed reciept More

Next time you bring in an EV have a service mechanic there to preform the service. I apparently had a simple fix to my problem with a program update, they also informed me that I had a recall with a l there to preform the service. I apparently had a simple fix to my problem with a program update, they also informed me that I had a recall with a leakage issue in the wheel wells. Should this have taken a week to fix? I called my service agent several times wondering where my car was, and she never answered my calls or called me back. When I finally got a call saying my car was ready, I asked what about the recall, the work was never done it had to stay 2 more days. Not a good way to do business. Yes you are a busy dealership this is probably but not keeping me informed on my vehicle progress is unacceptable More

We have purchased our last three cars for this dealership and will continue to purchase. and will continue to purchase. More