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Mazda of Valley Stream
Valley Stream, NY
121 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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121 Reviews of Mazda of Valley Stream
February 28, 2024
On my 3rd lease of the Mazda CX5 with them and I will never go anywhere else. The entire staff is amazing. Stephen goes above and beyond. Kevin and Persaud make everything seemless. Save yourself alot t never go anywhere else. The entire staff is amazing. Stephen goes above and beyond. Kevin and Persaud make everything seemless. Save yourself alot time and just go here. More
by angrosey
Employees Worked With
Stephen Otto
February 10, 2024
Incompetency and arrogance like I’ve never seen before. Five weeks trying to resolve an issue with the rear speakers in a car I just leased. When I call, I get put on hold for 10 minutes, and when someone Five weeks trying to resolve an issue with the rear speakers in a car I just leased. When I call, I get put on hold for 10 minutes, and when someone picks up the standard answer is “I don’t know “. While voicing my displeasure to the GM Kevin on February 9, he told me I should calm down or I could drive off the lot with a defective automobile. Ruthie, the service manager, claimed I never told her there was an issue with the rear speakers specifically. In essence, calling me a liar. At this dealership, the customer is never right. More
by himz64
Employees Worked With
Ruth Murphy
December 07, 2023
I am a more than happy and satisfied customer and would like to share my amazing experience in purchasing the CX-90 today with Cesar Reinoso and Tommy McGuinness at Mazda. Not all car dealerships are the s like to share my amazing experience in purchasing the CX-90 today with Cesar Reinoso and Tommy McGuinness at Mazda. Not all car dealerships are the same and we can attest that the service we got today was above and beyond. Cesar expertly helped us through finding the right car for us and guided us through the entire process. Meanwhile, Tommy provided a transparent breakdown of all the financial details, giving us the chance to make very informed decisions about the available services. Cesar and Tommy stand out as some of the most charismatic, positive, and welcoming individuals and made the buying experience extremely smooth, stream-lined, and comfortable. Their approach is refreshingly not pushy, and they have the rare ability to really listen to their customers. Moreover, they are very patient, and it is obvious that they are committed to helping people find the car of their dreams. Cesar, in particular, is very well-mannered, gentle, and soft-spoken, coupled with a high level of attentiveness. It did not feel like he was there to sell me the car, but rather make sure that all of my needs were taken care of. If I could give more than 5 stars I would – Cesar and Mazda of Valley Stream will take care of you as their own! Thank you for an amazing buying experience!! More
by Agus Sutanto
Employees Worked With
Cesar Reinoso, Tommy McGuinness
September 08, 2023
I would not purchase a vehicle from this dealership again. On top of that Mazda Corporate is terrible. We purchased a used vehicle and the finance person switched up what was agreed upon. We sat dow again. On top of that Mazda Corporate is terrible. We purchased a used vehicle and the finance person switched up what was agreed upon. We sat down with him and he went through the documentation fast on his desk computer. At the end offered the certified check for $7,500 and he said, oh no you can return that to the bank. We were like what, oh he made the whole amount less the down payment into the loan, which almost doubled our monthly payment. He said you can pay Mazda the amount and it will go to principal. Well it won't lower the monthly payment. We've reached out to corporate and have gotten nowhere in the past month with this. The finance guy makes money on higher loans, they don't care about you! STAY AWAY!!! More
by Screwed by Mazda
Employees Worked With
Kevin Persaud
August 04, 2023
Always great service when I drop my suv off. Nor do I wait very long. The staff here is caring and thoughtful. They really work with you and the best part- they are NOT pushy, unlike every other Nor do I wait very long. The staff here is caring and thoughtful. They really work with you and the best part- they are NOT pushy, unlike every other dealer! More
by Ellebruno12
Employees Worked With
Mohamad Hanif, Rennert Jared
January 26, 2023
This Dealership has employees who has people's need at heart and not only focus on getting a sale but goes the extra mile to fine something that meets customer's needs. heart and not only focus on getting a sale but goes the extra mile to fine something that meets customer's needs. More
by joefieldgeorgeportia
Employees Worked With
Ed O'Connor
November 09, 2021
Mazda in Valley Stream, the best dealership so far, fast and efficient. Devon did an excellent job with all the paper work and giving me a good tour for my new car! and efficient. Devon did an excellent job with all the paper work and giving me a good tour for my new car! More
by ruthcaceres25
Employees Worked With
Devon
October 02, 2021
Mazda of Valley Stream exceeded all of my expectations when it comes to auto dealerships. Kevin and Kareem were my sales people and they were amazing! I could not have had an easier car buying experience! when it comes to auto dealerships. Kevin and Kareem were my sales people and they were amazing! I could not have had an easier car buying experience!! We were able to do all of the paperwork online which saved a ton of time. Also Kareem took care of working with my insurance company and getting me my financing. Everyone knows that buying a car in this covid climate is difficult but with Mazda of Valley Stream, you will get the best customer service and a very fair deal. They even purchased my lease return from me and I ended up making some money off of it! They are very fair with appraisals and have lots of new car inventory. I told them what I wanted and they had it! I ended up leasing a new Mazda CX-5 Reserve in red. I cannot tell you the amount of compliments I have received on this car. I already have a few people at work that want to get the same exact car! It is a great vehicle and has everything you need and then some. Kareem took the time to make sure I understood all of the tech in the car and made sure that all the settings that I like were setup. Kareem knows this car inside and out!! The CX5 is a great vehicle at a great price point!! I highly recommend Kareem and Kevin at this dealership because you will be taken care of like family! More
by Debbie S
Employees Worked With
Kareem, Kevin Persaud
September 23, 2021
Mazda of Valley Stream thinks it's a good idea to sell you a used car that, 2 months later you need brakes on. 2 months, kinda pathetic, and when call them on it they want to charge $500 to replace the fr you a used car that, 2 months later you need brakes on. 2 months, kinda pathetic, and when call them on it they want to charge $500 to replace the front brakes, the sales people are nice but there is a thing called ethics which is sorely lacking in the service department, shame on them. If you buy a used car from them make sure you have your own mechanic look at it , the service department @ Mazda of Valley Stream is NOT TO BE TRUSTED!!!. More
by themusiclab
Employees Worked With
Rennert Jared, Ruth Murphy
