Mazda of Salem

The Service Advisor diagnosed, after a test ride, the whining noise heard was due to a defective air conditioner. The work was performed as noted on Invoice K1CS139292 at a total of $664.65, paid on 4/3 whining noise heard was due to a defective air conditioner. The work was performed as noted on Invoice K1CS139292 at a total of $664.65, paid on 4/3/13. Subsequently, on another test ride,when the whining news noise did not abate, another Service Advisor diagnosed the nose as "cupping" resulting of tire anomalies. On a third test ride by the second Service Adviser, the diagnosis was revised to an "unknown" defect. We asked for a refund of the charges on the noted invoice for work done on the air conditioner only. The whining noise persists. Power Mazda Kia refused to refund the charges. I believe their conduct was negligent and further, a knowing case of elder mistreatment since I am 74 years old. The air conditioner was in good working order and that fact was known to the Service Manager. Upon receiving the vehicle, they should have advised me that the whining noise was not due to a malfunction of the air conditioner. I have had other work done by Power Mazda Kia, and found no problems with their service. More

Roy provided excellent customer service. He appeared honest and trustworthy. he was not pushy. I can only recommend him for anyone wanting to buy a car. Thanks for a job well done Roy! Birgitte Scholz honest and trustworthy. he was not pushy. I can only recommend him for anyone wanting to buy a car. Thanks for a job well done Roy! Birgitte Scholz More

I had a great experience with buying a new 2013 Mazda 3. Thanks Roy and all the folks at the dealership. I am very happy with my new car. Thanks Roy and all the folks at the dealership. I am very happy with my new car. More

As a first time buyer Power Mazda made the experience As a first time buyer Power Mazda made the experience very easy with very little pressure. I came in and let Steve DeDominick know what I was look As a first time buyer Power Mazda made the experience very easy with very little pressure. I came in and let Steve DeDominick know what I was looking for and he exceeded my expectations in both price and quality of service. Bruce was very straightforward and helpful as well. He got me an excellent rate with zero hassle. Steve and Bruce's combined efforts made the process seamless and pleasant. In no time flat I was rid of my trade-in and drove off the lot in a beautiful Mazda 3. The other employees were very friendly in passing as well and I highly recommend this dealership to anyone looking for a good deal and a good buying experience. More

Roy was wonderful! He went above and beyond as a salesman.Roy Is truly a professional! A very pleasant buying experience. I will recommend Roy ! salesman.Roy Is truly a professional! A very pleasant buying experience. I will recommend Roy ! More

I gave a good rating for most of the categories.... except for the quality of the work. I cannot remember our sales representative, but he was very nice, as were all of the employees we encountered. except for the quality of the work. I cannot remember our sales representative, but he was very nice, as were all of the employees we encountered. The purchase of the vehicle went smoothly and effentiently. They did not have the exact car we wanted on the lot, so they got one from a dealer up in Salem. The eta for receiving was a bit blown out of perportion though. The sales rep stated that we would be able to have the car in 1-2 days. It almost took an entire week. BUT, they were willing to deleiver it to my doorstep, which is nice, because I live 45 minutes from the dealer. BUT, this is where things started to turn for the worst. 1. When they delivered the car....they forgot to include the temp tags..... So I was driving around town for a week without the tags till I received them in the mail. 2. They delivered the car with an empty tank. I did not realize this till the guy who delivered it was hours long gone. (they did send me a gas card a few weeks later)! 3. It has now been a few months since the purchase. I just got a letter from the Oregon DMV stating that the paperwork that they filled out and sent in was incomplete. I now have 30 days to get all the correct paperwork filled out and sent in or my registration will be revoked. In summary, the people were very friendly, but the quality has already convinced me that I will not be returning to this dealer for future business. BTW.....I was not to keen on buying a mazda3 skyactive, (my wife made me!!!), but it has grown on me and I now love it! More

For the first time ever, my husband & I had a totally positive car shopping (& car buying) experience, thanks to Power Mazda and Jeff Crites, the internet sales manager. There was no pressure or has positive car shopping (& car buying) experience, thanks to Power Mazda and Jeff Crites, the internet sales manager. There was no pressure or hassles whatsoever -- just a listening ear and friendly, patient, knowledgeable help in choosing the car (a 2014 Mazda 6) that best suited our needs. When we finally decided exactly what we wanted -- in a color and package less readily available than most -- Jeff left no stone unturned in tracking it down for us. It was still at the port and destined for a dealership in Kirkland, Washington, but we got it in just a couple of days. My husband and I are in our 60s and have had some really, really sour experiences with previous car shopping over the years, so this was a wonderful turn of events. Definitely, Power Mazda will get our future business, too! (P.S. We LOVE our new car!) More

Came in for service on my KIA van & met Ken, who was VERY friendly & nice! He had a great personality & I clicked with him immediately probably because he REALLY liked my 67 Mustang I brought to pick u VERY friendly & nice! He had a great personality & I clicked with him immediately probably because he REALLY liked my 67 Mustang I brought to pick up my van & it started up the conversation with us about cars, my van needing serviced, why I had it to help out my sick dad & what we REALLY wanted now that my dad had was gone, etc. When we came back for the van after service & decided to discuss some options, we went home, did some research online, found the Mazda CX-9 Grand Touring I wanted, signed up for the auto program at Costco & Power Mazda was on the list! I was worried because I wanted Ken to get my sale since we had already talked, really connected & he assured me Costco had the best auto program. We had great service! Still needed to negotiate payments a little, but it worked out great because after we agreed on payments, it turned out that Costco offered an extended warranty that covered the CX-9 BUMPER TO BUMPER for the ENTIRE length of the loan....AND lowered our monthly payments by an additional $17 per month....AND lowered our interest by another point.....which Bruce (who printed all our paperwork explained to us in detail).....AWESOME! Thanks Ken and Bruce! More

My husband and I purchased our vehicle a couple of years ago from Mazda and were very pleased with the customer service we received. Dealing on a new car is always seemingly difficult, but when we experienc ago from Mazda and were very pleased with the customer service we received. Dealing on a new car is always seemingly difficult, but when we experienced working with Roy Watkins it was a huge change from any other car salesman or dealership that we had encountered. Roy truly worked for us to get our vehicle at the price point we were looking for. Because of that experience when my mom was ready to get a new car Roy came to mind. I would definitely recommend Power Mazda(Salem), and Roy Watkins to any one that is looking to purchase a vehicle. More

My experience with Power Mazda was very good. Working with Roy Watkins was great. Roy Watkins made the car buying experience so easy and relaxed. I highly recommend Roy Watkins as a Power Mazda salesma with Roy Watkins was great. Roy Watkins made the car buying experience so easy and relaxed. I highly recommend Roy Watkins as a Power Mazda salesman. Great job Roy! Thanks Rich Youngers Salem, Oregon More