I had an outstanding experience purchasing my vehicle at Salem Mazda, and I want to highlight two people who made the entire process exceptional: Erin in sales and Zvi in finance. Erin completely changed my expectations of what buying a car feels like. She was organized, knowledgeable, and genuinely easy to work with. She handled everything smoothly from start to finish and made the entire process stress‑free. Instead of the typical back‑and‑forth or pressure you brace yourself for at a dealership, she was transparent, patient, and incredibly helpful. She anticipated what I needed, explained everything clearly, and made sure I felt confident at every step. She truly went above and beyond. Zvi, the finance manager, was equally impressive. Finance is usually the part people dread, but he made it simple and surprisingly pleasant. He was efficient, honest, and walked me through everything without any confusion or pressure. He made sure I understood my options and kept the process moving quickly while still being thorough. It was the smoothest finance experience I’ve ever had at a dealership. Together, Erin and Zvi turned what could have been a stressful day into an easy, positive experience. They’re both huge assets to Salem Mazda, and I’m genuinely grateful for how well they took care of me. I highly recommend asking for them if you’re buying a car.

It’s a typical dealership. Nothing that makes the dealership stand out. Just average. There were no negotiations. The dealership is very concerned with the bottom line and used the typical clichés of all dealerships. I know I overpaid for the car. But I needed a car and this appeared to be a dependable car. It did surprise me that the dealership did not inspect any of their cars before putting them up for sale. Be very careful and do a thorough inspection or bring your own mechanic.

Excellent communication from the salesman, Doug, leading up to our test drive and vehicle selection. Other staff was accommodating, helpful and knowledgeable.

Every time I go there all the people are nice and willing to help and work with you..I have bought 3 cars from them.

I had an amazing experience at Mazda of Salem. I reached out a while in advance and had been in contact with Sophia throughout my research process. When I came in, I wasn’t expecting to purchase the same day, but everything went so smoothly. This was my first time buying a car, and although I was a little hesitant at first, the team made me feel completely comfortable and at ease. Everyone was incredibly kind, understanding, and very thorough in explaining everything. Overall, it was some of the best service I could have imagined, and I’m so grateful for such a positive first experience.

Very good at getting YOU what you need. Affordable, no haggling, no gimmicks or games with these guys. Specifically Ivan and Josh. Be bought a 2023 Chrysler Pacifica and paid a fair price, they actually went above market value on my trade in vehicle.. like double what the dealership normally pays. I will go to these Mazda Salem for all of my vehicles now.