Mazda of Salem

Ethan Howard was easy to work with, knowledgeable, patient, made our purchase as quick as possible even though the dealership was very busy and it was later in the day. Then didn't try to rus patient, made our purchase as quick as possible even though the dealership was very busy and it was later in the day. Then didn't try to rush us out the door to close up shop. Finance man was efficient and personable. More

This dealership sells nothing but used pieces of xxxx. Buyer beware you will get ripped off! Buyer beware you will get ripped off! More

After my hubby totaled our secondary vechile, we needed a good COMMUTER vechile. Huge KUDOS to Issac (our sales man), & Ben & David in finance. They made our experience very successful!!! Thank YOU!!! good COMMUTER vechile. Huge KUDOS to Issac (our sales man), & Ben & David in finance. They made our experience very successful!!! Thank YOU!!! More

I was in a bit of a bind, and was able to stop in on a urgent, almost emergency, visit this last Saturday. Karissa, if I remember correctly, from service was amazeballs, and so was the tech. I squeezed in urgent, almost emergency, visit this last Saturday. Karissa, if I remember correctly, from service was amazeballs, and so was the tech. I squeezed in for a safety check on my brakes I had just replaced Wednesday at my local Mazda, 4 hours away. I had really bad brake smell, like burning brakes, not good. The tech had 20 hours or so of work, but again, they squeezed me in right at his lunchtime. I also was in a time crunch to make it to my granny's 100th birthday, an hour away. Turns out, the brake cable tension wasn't right, and the tech adjusted things, no charge and got me on my way. I honestly cannot say enough about how much of a god send they were. Seriously, I need to send cookies or something. And they potentially saved my life, as well as others. More

Consider Shopping at an honest car dealership instead. Very slow to respond to online inquiries about inventory at dealership. Took five days to correspond about potential purchase, but falsely advertise Very slow to respond to online inquiries about inventory at dealership. Took five days to correspond about potential purchase, but falsely advertised as “immediate support.” Sale was “passed off” from one salesman with favorable terms of sale to another that was offering less attractive terms when we arrived at the dealership. Did not disclose over the phone that outside financing “is not permitted,” so our local credit union rate was dismissed, and we had to signup with a partner credit union to complete the deal. Provided false information regarding vehicle diagnostics for repairs identified day of sale. Led to believe the dealership would check faulty systems free of charge, but mechanical shop tried to “Bait and Switch” for additional charges. Our temporary tags are about to expire, making the vehicle undrivable, despite promises from dealership that tags would be sent to us in the mail. When we called to rectify the situation, they told us to contact Department of Licensing for assistance, even though we paid the dealership for the plate registration. We need our license plates and dealership swears they have person that “can handle it” with Vancouver, WA to get our plates. Has not happened, waiting for a call back still… Overall, this was not a great car buying experience and we want helpful service recovery. More

I could not be happier with the service I received at the location. A big shout out most especially to the service manager Charissa! A pretty long story, starting out with a big problem with my vehicle, but location. A big shout out most especially to the service manager Charissa! A pretty long story, starting out with a big problem with my vehicle, but at the end I felt like I was part of a team and they were the cheerleaders. More

This place is amazing helped deflect my completely disabled, amputee, heavily ,medicated, in denial ,road hazard father from buying a car even tho it cost them a sale...I can't thank them enough they disabled, amputee, heavily ,medicated, in denial ,road hazard father from buying a car even tho it cost them a sale...I can't thank them enough they have saved lives literally... Highly recommend and would for sure recommend buying a car They are obviously very honest and trust worthly thanks ahain More

The best service great customer services no back and forth Angel made us feel good I’m so happy with my purchase wish them tha best forth Angel made us feel good I’m so happy with my purchase wish them tha best More