Mazda of Salem

I had an outstanding experience purchasing my vehicle at Salem Mazda, and I want to highlight two people who made the entire process exceptional: Erin in sales and Zvi in finance. Erin completely changed Salem Mazda, and I want to highlight two people who made the entire process exceptional: Erin in sales and Zvi in finance. Erin completely changed my expectations of what buying a car feels like. She was organized, knowledgeable, and genuinely easy to work with. She handled everything smoothly from start to finish and made the entire process stress‑free. Instead of the typical back‑and‑forth or pressure you brace yourself for at a dealership, she was transparent, patient, and incredibly helpful. She anticipated what I needed, explained everything clearly, and made sure I felt confident at every step. She truly went above and beyond. Zvi, the finance manager, was equally impressive. Finance is usually the part people dread, but he made it simple and surprisingly pleasant. He was efficient, honest, and walked me through everything without any confusion or pressure. He made sure I understood my options and kept the process moving quickly while still being thorough. It was the smoothest finance experience I’ve ever had at a dealership. Together, Erin and Zvi turned what could have been a stressful day into an easy, positive experience. They’re both huge assets to Salem Mazda, and I’m genuinely grateful for how well they took care of me. I highly recommend asking for them if you’re buying a car. More

It’s a typical dealership. Nothing that makes the dealership stand out. Just average. There were no negotiations. The dealership is very concerned with the bottom line and used Nothing that makes the dealership stand out. Just average. There were no negotiations. The dealership is very concerned with the bottom line and used the typical clichés of all dealerships. I know I overpaid for the car. But I needed a car and this appeared to be a dependable car. It did surprise me that the dealership did not inspect any of their cars before putting them up for sale. Be very careful and do a thorough inspection or bring your own mechanic. More

Excellent communication from the salesman, Doug, leading up to our test drive and vehicle selection. Other staff was accommodating, helpful and knowledgeable. up to our test drive and vehicle selection. Other staff was accommodating, helpful and knowledgeable. More

Every time I go there all the people are nice and willing to help and work with you..I have bought 3 cars from them. to help and work with you..I have bought 3 cars from them. More

I had an amazing experience at Mazda of Salem. I reached out a while in advance and had been in contact with Sophia throughout my research process. When I came in, I wasn’t expecting to purchase t I reached out a while in advance and had been in contact with Sophia throughout my research process. When I came in, I wasn’t expecting to purchase the same day, but everything went so smoothly. This was my first time buying a car, and although I was a little hesitant at first, the team made me feel completely comfortable and at ease. Everyone was incredibly kind, understanding, and very thorough in explaining everything. Overall, it was some of the best service I could have imagined, and I’m so grateful for such a positive first experience. More

Very good at getting YOU what you need. Affordable, no haggling, no gimmicks or games with these guys. Specifically Ivan and Josh. Be bought a 2023 Chrysler Pacifica and paid a fair price, Affordable, no haggling, no gimmicks or games with these guys. Specifically Ivan and Josh. Be bought a 2023 Chrysler Pacifica and paid a fair price, they actually went above market value on my trade in vehicle.. like double what the dealership normally pays. I will go to these Mazda Salem for all of my vehicles now. More

Sales person was great, helpful and nice. I bought a car but then financing came around. The finance manager spoke to fast, was distracting, and put things in my contract that I already said I bought a car but then financing came around. The finance manager spoke to fast, was distracting, and put things in my contract that I already said I didn't want. I did say I didn't want these things to the sales person who was going back and forth but somehow ended up with them. I went home and reviewed my contact, there are missing pages, I don't have my APR listed anywhere on the papers I have. I called to cancel the 2 optional items they put on my contract and was accused of waking up angry on Easter morning.. so this part soured my experience and now I'm upset and truly reviewing every little thing on the contract. Mostly my mistake that I trusted Mazda of Salem to be Fair and honest, but that's how it goes I guess.. More

I don’t think 5 stars is enough to describe how amazing of an experience I had today at Salem Mazda. I worked with Mario and he was fantastic. He was easy to work with, very knowledgeable, and was overall of an experience I had today at Salem Mazda. I worked with Mario and he was fantastic. He was easy to work with, very knowledgeable, and was overall a very sweet person. I met with both the manager and finance team, they were able to work magic for me and get me into a car I loved. I am so happy and will continue to do business with them for years to come. More

the sales process with Erin Perez was highly positive. the former sales associate who no longer works there was only somewhat positive as he gave me incorrect information. additionally, the push for a wa the former sales associate who no longer works there was only somewhat positive as he gave me incorrect information. additionally, the push for a warranty(not by erin) was not appreciated. More

It was great to work with Sofia. She was very knowledgeable in all aspects of the new 2026 CX-5 I leased. She patiently reviewed all aspects of the car with me. Plus she really li She was very knowledgeable in all aspects of the new 2026 CX-5 I leased. She patiently reviewed all aspects of the car with me. Plus she really listened to my point of view while fine-tuning the final price. Everyone else at the dealership was also very friendly. More