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Mazda of Elk Grove - Service Center

Elk Grove, CA

4.7
432 Reviews

432 Reviews of Mazda of Elk Grove - Service Center

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January 20, 2024

The Mazda team did great with my vehicle, trusted them with my new car and they took care of it. Great alignment and quick responsive time. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maritza Hererra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Mazda of Elk Grove responded

Steve, Thank you for your 5-star review with us! We are so glad that our team was able to help you and take great care of you and your vehicle. We truly appreciate you and your business with us!

December 09, 2023

I had an appointment at Mazda to have my tires installed with no other service. It took them 4 hours to finish the job due to their own overbooking. This is unprofessional and I will not bring my car here More

by Jane.truong
Service Time
Recommend Dealer
No
Employees Worked With
Chris Howard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Mazda of Elk Grove responded

Jane, This is Billy Shields, Service Manager here at Mazda Elk Grove. I sincerely apologize for the wait. We truly value your business and appreciate your feedback. I will use this as a learning tool for my team to ensure we're communicating proper timeframes for services. If there is anything I can do to regain your trust, please give me a call at 916-405-5068.

December 03, 2023

Clean comfortable customer waiting area. Went in for oil change and tire rotation and came out thinking the service was very reasonable. Took a star off the whoever took the last step Foun More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CLAYTON KROPP
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2023 -

Mazda of Elk Grove responded

Thank you for taking the time to share your experience with our Mazda team. We are happy to hear you enjoyed the service and waiting area. We apologize for the glue on your windshield and the dirt on your steering wheel. We've shared this feedback with our service manager to look at our process and address these items to improve for next time. If you ever have any questions, please don't hesitate to contact our service manager, Billy Shields at 916-405-5068

November 28, 2023

Quick service. 45 minutes. Love the video inspection. Courtesy service. Will be back next time More

by Ryfong48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Mazda of Elk Grove responded

Thank you for your kind words! We are so happy to hear that you enjoyed the service and your experience working with our team. We truly appreciate you and your business with us!

October 28, 2023

This dealership has one of the best service departments I have ever used. I trust them, I drive approximately 80 miles 1-way to have them service my two vehicles. I have been driving a Mazda since 1981. Chri More

by clavenna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Mazda of Elk Grove responded

Clavenna, Thank you for your loyal business with us! We are so happy to hear that Chris and Billy have been able to take such great care of you and your Mazdas and give you 5-star service every time. We are so glad to have them as part of our team. We truly value you and your business with us!

October 02, 2023

Incredible professionalism, care, and politeness with the service and sales team! Absolutely wonderful dealership would definitely recommend. More

by mmalkmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Salge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Nguyen, Vu Huynh
Oct 02, 2023 -

Mazda of Elk Grove responded

Thank you for taking the time to share your 5-star review with us! We are so glad that both our sales and service teams have been able to give you such great customer service. We truly appreciate you and your business with us!

August 28, 2023

Whole process from beginning to end was smooth and efficient. Service employees were attentive and polite. The vehicle loaner process was quick and the vehicle was clean and pleasant to drive. More

by Dazylu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fang Yang
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2023 -

Mazda of Elk Grove responded

Thank you so much for your review! We're so glad to hear that you had a smooth and efficient service experience. We hope you continue to choose us for all of your car care needs. Thank you again for your business!

July 27, 2023

We have always been super happy with the service dept. Chris Howard has treated us with kindness and is so helpful. We have Referred a lot of people to this dealership because of the service we have recei More

by conniebladh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2023 -

Mazda of Elk Grove responded

Connie, Thank you so much for taking the time to share your kind words with us! We are so happy to hear that Chris was able to give you such 5-star service. We truly appreciate you and your business with us!

July 10, 2023

Danny took care of me! He made everything quick and simple from start to finish. Great service as always! Thank you Mazda of EG! More

by Michelley1928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
Jul 10, 2023 -

Mazda of Elk Grove responded

Michelle, Thank you for bringing your vehicle into service with us! We are so glad to hear that Danny was able to help you and take such great care of you from start to finish. We truly appreciate you and your business with us!

June 30, 2023

Schedule d my appointment a few days in advance and check in was a breeze. Chris explained everything very thoroughly, and service was completed ahead of estimated waiting time. Will always use Elk Grove Maz More

by MTM009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2023 -

Mazda of Elk Grove responded

Thank you for bringing your vehicle in for service with us! We are so happy to hear that Chris was able to give you such great service. We just love working hard to give our clients the best service. We truly appreciate you and your business with us!

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