Mazda of Elk Grove - Service Center

Customer Service has gone downhill! We have been customers since 2014 and have bought 8 Mazdas. We take our cars to be serviced at Mazda. Yesterday, when we got serviced they said our We have been customers since 2014 and have bought 8 Mazdas. We take our cars to be serviced at Mazda. Yesterday, when we got serviced they said our battery was fine. We drove to Costco ( 5 min drive) and it would not restart. When we called Mazda, we got an automated answering system. We got called back in 20 minutes. It was very hot yesterday and we just had to sit there and wait. We take the car back and they test the battery again with a different type of tester and the battery is now bad. Why use equipment that does give an accurate reading? The shameless upselling, charging a 3% fee to use a credit card, no longer cleaning the car during services and automated phone system and made us realize it is time to take our business elsewhere. Not all Mazda dealers are charging a fee for using a credit card. Next service will be at another Mazda dealer, probably the next car too. More

Again- Mazda of Elk Grove is amazing. Chris in Service Dept- Amazing service from start to finish. We made the trip from Tahoe to buy our car there & every visit after has been great. Lov Chris in Service Dept- Amazing service from start to finish. We made the trip from Tahoe to buy our car there & every visit after has been great. Love the service we receive every time. Thank you More

My service needs were handled in a professional manner and in a timely way. My exptations were met and my repair was completed to my satisfaction. and in a timely way. My exptations were met and my repair was completed to my satisfaction. More

It's always a stressful situation when my car needs work, but the Elk Grove Mazda advisors Chris and Danny always make it so much easier on me. Great place. Great customer service! but the Elk Grove Mazda advisors Chris and Danny always make it so much easier on me. Great place. Great customer service! More

I drive over 60 miles 1-way to have my Mazda6 serviced with EGM...they are the best! Chris Howard & Billy are exceptional in the service department; they are why I make the drive, I trust them and the wor with EGM...they are the best! Chris Howard & Billy are exceptional in the service department; they are why I make the drive, I trust them and the work. More

Phenomenal dealership in many regards. Purchasing vehicle here was a great experience! No dealer markup, and no B.S. add-ons. Even when having issues with the vehicle, service department h Purchasing vehicle here was a great experience! No dealer markup, and no B.S. add-ons. Even when having issues with the vehicle, service department has actually been knowledgeable. Technicians are up to date, there are loaner vehicles available, and everyone goes the extra mile to ensures a pleasant experience! Shout to Danny Nguyen for going above and beyond, he has consistently done an amazing job taking care of our vehicle in the service department! More

The people working here are always upbeat which, to me says a lot about the people running the place. I would recommend Elk Grove Mazda to anyone cause the cars are good and the people make it even bette says a lot about the people running the place. I would recommend Elk Grove Mazda to anyone cause the cars are good and the people make it even better More

Extremely satisfied with my last service. Service was completed on time, love always getting a quick video of my vehicle showing the under carriage, tires & brakes, along with engine compartm Service was completed on time, love always getting a quick video of my vehicle showing the under carriage, tires & brakes, along with engine compartment. More

Chris provided excellent customer service with greeting me at the service parking area as I arrived, checking me in expeditiously with a smile, leveraging his knowledge with addressing all my questions, ma me at the service parking area as I arrived, checking me in expeditiously with a smile, leveraging his knowledge with addressing all my questions, managing his technical staff to complete my vehicle’s, repairs and safety checks timely, and displayed a sense of humor as he laughed at all my jokes. :-) More

Outstanding customer service. The staff was able to get me in and out ahead of schedule. Hats off to the customer service department. The staff was able to get me in and out ahead of schedule. Hats off to the customer service department. More