Mazda of Abington

They were patient, kind, and knowledgeable. Helpful and pleasant Very concern about what I wanted and not pushy Helpful and pleasant Very concern about what I wanted and not pushy More

Dealership did good work on vehicle. Car work was completed in a timely manner. No issues. Car work was completed in a timely manner. No issues. More

It was a great experience. Jalen was amazing, he was super helpful It was a pleasure working with the Mazda team Jalen was amazing, he was super helpful It was a pleasure working with the Mazda team More

Mazda of Abington is truly awful. I cannot be more serious about the life-changingly dismal, disgracefully bad service I experienced here. Mazda of Abington lost my car. No joke. Mazd I cannot be more serious about the life-changingly dismal, disgracefully bad service I experienced here. Mazda of Abington lost my car. No joke. Mazda of Abington had my car in for repairs from 8/11/23, 11:06am, until 11/17/23, 3:47pm. At one point when I called to find out what was the holdup, they told me that though they had found my name, they didn't think they had my car anymore. They called back days later to tell me they had found it, that it had been parked for weeks, that it had a flat tire and no paperwork. On 11/4/23, Pavel Sheleh contacted me to say he had taken over the situation and that my car would be repaired. When I went to pick up the car on 11/11/23, it shut off on us there in the parking lot, after we'd paid, before we could even leave. When I looked under the hood, the battery box cover was completely missing, and when I touched the battery terminal it came off easily in my hand, which should never happen, especially after my car being in for nearly 3 months for service. I told Rasheed what had happened, he went out to look. He apologized and said he had tightened it and it was now safe to drive. The guy behind the counter said this to me. I told him, that was not the issue with the car, just an unfortunate off-shoot of their incompetence. I said the car shutting off is the reason I brought it in - you have not properly diagnosed the problem. He took the car back and said they would get to the bottom of it. I got the car back on 11/17/23, still without the battery cover, which I had requested by email be replaced. In the end I was too emotionally distraught and just wanted to get my car away from them. I spent nearly $3,000 without remotely coming near to handling the issue I'd put the car in for. Today is 1/26/2024, and my car wouldn't start, precisely because of the same issue that I had brought to car to Mazda of Abington to be diagnosed and serviced. I don't usually post reviews and feedback online, but I couldn't let this unbelievably terrible experience go by without somehow airing it out appropriately. Good luck if you bring your Mazda in for service here. They are incompetent to a remarkable degree and embarrassingly unhelpful. None of the folks involved should be allowed to work in this industry. Including the cashier who collected our money like it was a problem to split the payment up between credit cards. Some of us are out here working too hard for our living to be insulted with an experience like this. More

It was just an oil change but there weren't any issues. Service was as expected. Service was as expected. More

Good dealership and excellent sales staff Danish over there, really helpful to guide through the process and got my mazda finally. there, really helpful to guide through the process and got my mazda finally. More

Excellent customer service. Welcoming environment and excellent videos describing what is being done to my vehicle along with great recommendations Welcoming environment and excellent videos describing what is being done to my vehicle along with great recommendations More

We are first-time customers. We were greeted by Jalen who was our intial contact. He was extremely professional. His knowledge of the product was extensive. In addition, He prov We were greeted by Jalen who was our intial contact. He was extremely professional. His knowledge of the product was extensive. In addition, He provided us with a full explanation of the warranty package. We were very pleased with our salesman as well as in overall experience. More

BEWARE: sales person was attentive when wanting to make a sale. However, that is the only positive. Took over six hours both leasing and picking up. Had two employees bullying me into GAP insurance aft a sale. However, that is the only positive. Took over six hours both leasing and picking up. Had two employees bullying me into GAP insurance after I declined other extras. Then it took over 3 months and tons of calls and emails to finally be told I need to pay an additional $460 to get tags and registration. Initially, they said it was an odometer issue and it was being rectified. The manager, MARK HARRINGTON, wouldn't even come out to speak with me directly when I finally had to show up at the dealership. I was forced to pay the $460 because I was going to have my registration suspended thanks to their negligence. More

Danish was amazing! Very happy with the the car buying process so the Mazda of Abington. Very happy with the the car buying process so the Mazda of Abington. More